"Great staff & prices."
"Great service, very nice people"
"Excellent selection and helpful staff."
Phoenix helped me test my battery when I was having issues starting my vehicle. I was having a bad day but his kind and calm demeanor and helpful attitude really shifted my mood and cheered me up. My interaction with him and his excellent customer service was such a positive part of my day. Thank you!
I have never been treated so rudely. I brought in 10 quarts of used oil to recycle. I was accused of dyeing the oil to hide what was in it as well as accused of disposing of antifreeze in the oil. The engine it came out of doesn’t even use antifreeze!! The guy behind the counter made threats that it would come “right back to me” if it had anything in it. It was pure oil drained straight out of an aircraft engine. Nothing but oil. I’ll never be back here for anything.
Went in for a tie rod. The system showed they had one in stock. However, an employee put items away in random locations. Therefore they could not find the tie rod immediately. The employee did ask for the manager to help but that left one employee up front helping customers. That employee decided to complain and both employees trying to help me find my item just stopped and gave up. Instead of just one employee trying to help me they just gave up on me as a customer because of their screw up and they wanted to get more people checked out and make more money than care about customer satisfaction. They told me to travel no less than 5 miles away for the closest store to have in stock and did not offer any discount or alternative. They did not even attempt to call the store to make sure they had it. If you go to autozone or advance auto parts you will at least have the parts you actually need organized so you can find it, with staff that care about individual customers, and if they don't have a part they will have it brought over from another store in a timely fashion so you don't have to travel with an out of service car
We are sorry to hear about this situation, Collin. We’d like the opportunity to speak with you further to see if we can make it right. Please don’t hesitate to reach out to us at https://www.oreillyauto.com/contact-us to call, email, or chat with a live member of our Customer Satisfaction team. - O'Reilly Auto Parts
I guess because i'm a female I don't need to be acknowledged. Went in for wipers. A grey haired guy and young man were on computer didn't acknowledge me when i was standing there, the only customer in store. Went by wiper section tried to figure out on my own. Still not a hello or anything so i left. Advantage down the street was happy to help me. Ladies, don't even bother.
Just came in to grab some Christmas ornaments. While I was waiting to check out, one of the employees was talking to someone about quitting soon if things doing change. I totally get that, I used to work for O’Reilly and I quit too.
I liked would when I came into this store no judged me from my lack of car experience. The manger of this store helped me buy oil for my care and was nice enough to help me put it in my car. I was put at ease when he and his staff joked around with me. I left feeling happy that I was heard out and was not up selled with any products. I really do wish the best for this business and specifically this location. Thank you for taking the time to education me about my car, helping me apply this oil, so I can get it to my mechanic. I am grateful for a place like this one.
Came in when my truck’s AC was acting up. Eddie was extremely knowledgeable and hooked me up with the fix I needed.
Awful, awful service, avoid this store! O'Reilly is good as a company, good prices and solid parts, but this store is just terrible. I've had many online orders that were severely mishandled, and dealing with the staff at this store is a nightmare. They are not only very rude, but also they simply don't care, and it shows by their attitudes and lack of customer service skills. After my last online order was completely botched (late, missing items, no call or communication from store, and rude staff), I will be taking my business elsewhere, and I would highly advise against visiting this store, especially if you order online!
Great experience! Went in for a quick fix for my dying cars fuel line.... I was informed for a permanent solution I would want to replace the line, however they were quick to oblige my request for a couple year temporary solution as the car is on its way out. Didn't even charge me for the tube as it was in their spare parts/recycled parts bin!!! Also picked up some steering fluid and epoxy for the tube. Super informative fast service from Devon in particular! I will be back for all my automotive needs!
Unlike every other store in existence, even though if you made the purchase on a credit card, you can't return rental tools without the receipt. Very antiquated system and wasting tons of my time and it's very inconvenient. We went all digital two years ago due to covid and they're still behind the game. I'll be renting my tools and purchasing items elsewhere.