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Summary
"Love the service, prices and great staff!"
"Gary is the man, hes super friendly and helpful give the dude a raise"
"Limited automotive selection, however customer service is top notch."
I love this Location! Don't hesitate to get your car necessities at this location! Whole staff was knowledgeable and had what I treasure the most! Customer Service ! Shout out to Lilly! Get this lady a promotion!
They usually have what I need and if they don't, they can get it within a day or two. Decent prices too.
Scott and Mike were great. They figured out my 2015 mercedes takes a 2014 wiper blade. Thanks guys !!
Scott, The general manager really helped me out when I stopped in today because my AC was blowing warm air. He is a former mechanic and very knowledgeable. I thought I probably needed a new Schrader valve and he figured out that’s not the case and all I needed was to add some refrigerant. He also made sure it was done correctly and now it is blowing ice cold air! I’ve been shopping at the store for many years and the whole team there is always very helpful and friendly. They have earned my loyalty.
The two younger guys that were working around 4:30 pm on Sunday May 8th were amazing! We had a tricky battery terminal to get off and they recommended a great product and it came right off! They were so nice and helpful! I will going there for all my car part needs from now on!
Poor experience with tonight’s visit as a result of Joe expressing poor attitude, impatience, and lack of basic customer service skills. Generally I get good service at this store from Robert and Scott. I’ll probably be back if Advance Auto doesn’t have what I need.
This is the best auto parts store I have ever been to! The manager, Mike, has helped me multiple times and always provides superior customer service! He is quick to help, promptly will check out the issue I am having with my vehicle and solves the problem, oftentimes installing the part or battery in the parking lot! Great job, as it is not easy to find such a high standard of service in the world today! Will be back again and again when needs arise! Thank you Mike!
Generally the folks in this store are helpful and in the past I’ve been treated well by Robert and Scott who have gone out of their way to educate me on questions I’ve had. Not so much with Joe. Joe is a poor customer service person, impatient and a detriment to the O’Reilly brand.
Nice, but the staff is lacking in knowledge. I asked if they had a can tap (recharging AC), and the cashier gave me a deer-in-the-headlights look. So if you know what you need and where to find it, great!
Don't let them put new windshield wipers on your car. The guy working there this morning let the metal wiper arm hit my window without a blade and ended up cracking my windshield at the bottom. Annoyed. They won't help pay for repair.
Justin, we’re disappointed to learn you didn’t receive the high level of customer service we strive to provide. Thank you for bringing this training opportunity to our attention. If you’d like to speak about this further, please reach out to us at https://www.oreillyauto.com/contact-us to call, email, or chat with a live member of our Customer Satisfaction team. - O'Reilly Auto Parts
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