Advance Auto Parts
Parts & accessories for auto repair
- Kerbside pickup
- Delivery
- In-store shopping
Hours
Reviews
Summary
"Great price for alternator and friendly staff."
"Good service and really knowledgeable people!!"
"Good employees good prices"
I was greeted at the door. Friendly service. After looking for the part I needed, a staff helped me find what I needed. Good, friendly service and competitive prices. The store was clean and organized, and the parking area was also clean, and free of trash. Recommended.
Sold me the wrong battery. Then, when Cameron did the exchange; I had also brought my old battery to get the money for them recycling it. He told me it was refunded, I told him I paid cash so I would like my money back. He argued with me and told me it HAD been refunded. I asked where the money was seeing as how I had paid in cash. He finally told me to leave or call corporate. Will not be back.
Hello Danielle, thank you for taking the time to leave this review. We are sorry to hear you did not have a pleasant experience while shopping at our South Greeley location. We appreciate you letting us know so we can forward this to our Field Leadership Team and use this as a coaching opportunity. If you want to discuss this further, we recommend contacting us directly at the support center. We hope you would be willing to shop at one of our Advance Auto Parts locations moving forward.
Love the perks reward and knowing they had the part I needed. When all the other places in town said they either didn't have it or couldn't get it. Even the dealership said it was a part they could not get. Staff was professional and friendly and prompt. My new auto parts store for sure.
Thanks so much for the 5 star review, Ty! We appreciate your review, and look forward to assisting you again next time with your automotive needs. Thank you for choosing Advance Auto Parts!
They sold me the wrong battery for my car. How is that even possible? Now I'm having other issues and have to pay for a new battery.
Thank you for the feedback, Madeline. We are sorry to hear you did not have an exceptional experience at our South Greeley location. We always want to ensure our Team Members are providing our customers with the exceptional and helpful service they deserve. We hope you are willing to shop with us again moving forward and thank you for choosing Advance Auto Parts.
This advanced auto parts was one of the best I’ve been too! All of the employees had been beyond helpful in all aspects of what I needed done! I will definitely be coming back to this location!
Hello, Jamie. Thank you for taking the time to write your review of our South Greeley location. We are so pleased to hear that our Team Members were helpful to you! We love helping our customers and it is nice to know when we do a good job. We hope to see you again soon and thank you again for choosing Advance Auto Parts.
Professional, friendly & knew their stuff! Thank you so much Mariah ..and Will..for helping me pick a great battery with high cold cranking amps. Also.. I appreciate you going out of your way to look for the battery at your sister stores. You guys are awesome I will be back if/ when I need more stuff for my cars.
Thanks so much for the 5 star review! We'll let the South Greeley Team know to keep up the good work. Thank you for choosing Advance Auto Parts!
Finding out that an autopart store cannot get parts for cars 2017 and newer was a shock !
Thank you for the feedback, Rox. We are sorry to hear you did not have an exceptional experience at our South Greeley location. We always want to ensure our Team Members are providing our customers with the exceptional and helpful service they deserve. We hope you are willing to shop with us again moving forward and thank you for choosing Advance Auto Parts.
Kelly at this store is a gem. She is very helpful and kind. She goes above and beyond to help people.
Hello Jennifer, thank you for taking the time to leave this review! We strive to provide exceptional service to all of our customers, and we're pleased to learn that your experience with Kelly and our South Greeley location resulted in a 5 star rating! Thank you for shopping with Advance Auto Parts and Batteries!
There guys always go out of thier way for me and I love them for it. The cashier smashed his finger changing my rear washer blade but he got it done for me because I was leaving town and it was frozen on and I couldn't get it myself. That is service excellence in my book!!! This is one of the reason I keep coming back to this store. The people are always friendly and get to the customers as fast as they can.
Hello Trinity, thank you for reviewing our South Greeley store. We are happy that our Team took the time to assist you with changing that wash blade that was frozen to your window. Our mission is to provide our customers with caring and convenient service, we are glad that we met the mark here. Thank you for choosing Advance, Trinity, we look forward to working with you again. Safe travels!
Jordan the manager was extremely rude. She hung up on us. We were asking for which universal cargo mat in stock would fit best for our vehicle. She was difficult hung up and acted in appropriately she is the manager and provided no escalation point. I said she was acting stupid and rude and that was her reason to hang up. If an employee is going to be so rude To a Customer over the phone they shouldn’t be working there, they should especially not be a manager! Update: still never contacted, guess I’ll forward a formal complaint to advanced auto HQ.
Thank you for taking the time to leave this review Anthony. Here at Advance, we strive to provide exceptional service to all of our customers, and we're sorry to learn that your experience with our South Greeley location resulted in a 1star rating. We've forwarded your feedback to the field leadership of this store so they may further investigate, and to address the behaviors of our team members. We certainly hope for another chance to earn your business in the future. Thank you for shopping with Advance Auto Parts, we look forward to seeing you again!
About
Chain stocking a wide variety of automotive parts & accessories such as batteries & oil filters.
Service options
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Recycling
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