"Always helpful salespeople, but sometimes you have to wait a bit to get service."
"Replaced by battery right away and gave me a complementary water while I waited."
"Very kind people, very good experience"
Went into AutoZone today to grab a few things and they had DEF on sale so I grabbed one. Turns out the sign was incorrect and it was $27.99 instead of $21.99. I asked the manager Shyann where the price says it's $27.99, she said that is the correct place for the price but it isn't the price for the product that it's above. Wouldn't honor price and bad customer service.
We're sorry we let you down, Doug. We want to make sure our products are correctly labeled and that our store is always well-organized. Please email us at [email protected] so we can learn more about your visit.
The store manager Chris went above and beyond the call of duty to replace a battery in my wife's Cadillac that wasn't a normal install at all. This was completed outside in 98 degree weather. His customer service was stellar and his demeanor as the job got more detailed only seemed to challenge and heighten his great attitude. I am thankful for his dedication to his job, the options he provided in my purchasing a battery, (I have bought numerous batteries from this very same store), and although have always had excellent service, this was exceptional! Thank you Chris.
Hello Rob, thank you for the review! We're happy to hear how Chris went above and beyond to get you back on the road safely. We know we have the best crew around and we take great pride in our customer service. Thank you for trusting AutoZone, and sharing this experience.
Shyann was so sweet and helpful getting me some new windshield wipers! She helped me place them on and showed me some tricks if I have trouble with them. Will absolutely be coming back to this location!
We’re glad to hear that, Melina! You can always count on Shyann to help you out with your automotive needs whenever you need us. Thank you for trusting AutoZone!
I came in late this evening because I was having trouble with my battery. All the staff were incredibly friendly and helpful. Jack Wells got me all the right parts, and installed my battery and wipers. It is such a relief to have a reliable car again thanks to his help. I will definitely be a return customer.
Thank you for the great review, Samantha! We know we have the best crew around and we take great pride in our customer service. Thank you for trusting AutoZone, and for sharing this experience.
Chris is Awesome. He works hard and makes sure the job gets done right. 5 stars!
Thank you for shouting out our amazing team, Allen! We love to hear about our fantastic crew and their hard work. We look forward to helping you out again. Thank you for choosing AutoZone.
The workers were professional and friendly. Chris was very knowledgeable and took time out of his schedule to ensure I was 100% satisfied before carrying on with my day.
We're glad you had a great experience with us, Adam! We pride ourselves on our crew's excellent customer service and extensive product knowledge. We look forward to helping you again soon!
Mason and Olivia helped me with my battery, gave me some great information, and even helped take the old one out and put the new one in. THANK YOU! They were both very kind and friendly. It was a wonderful experience!
Thanks for the feedback, Rachael! We're glad we were able to help you out. We know we have the best crew around and we take pride in our customer service. Thank you for trusting AutoZone! See you again soon.
Jack Wells did an amazing job! He helped me find exactly what I needed and was super nice about it. However, the bigger older man is always not helpful, always in a hurry, and just seems lazy
Hello, thank you for the shout out! We're glad to hear that Jack made sure you were taken care of. Customer service is a priority for us and we appreciate you taking the time to let us know how we're doing. We look forward to helping you out again!
Everyone knows how awful it is to get stranded on the road when you are traveling. Well this is exactly what happened to us on Sunday evening - our alternator on the truck broke down and since it happened on Sunday and it was past six we thought we were stuck for the night. But luck was on our side- we stopped by this AutoZone location where these 3 amazing people helped us out- Shy, Randy and Kidd. They tested our truck and found the problem and even though Kidd was on the way home (his shift ended prior to our arrival) he helped me with removal and installation of new alternator. I wanted to say thank you for going above and beyond with your services. What a great people!!! You guys helped me and my family and you made us feel special. Thank you from the bottom of our hearts!!
Thank you for shouting out our amazing team, Stanislav! We love to hear about our fantastic crew and their hard work. We look forward to helping you out again. Thank you for choosing AutoZone.
I've been to AutoZone a few times in the last week so I'm not sure which time I should review LOL one time I went and the guy that helped me insisted that I was giving the correct thing come to find out it was not the next time I went was to return that part I guess it depends on which AutoZone this is making me review
We know how important it is to get you all the correct parts the first time, Dessa. Our priority is to provide you with excellent customer experience and get you back on the road hassle-free. Please send an email to [email protected] so we can follow up with you. We hope you give us another chance to earn back your trust and confidence.