"Desiree spent a full hour with me making sure to satisfy my financial needs."
"I guess I wasnt Mexican enough for them at this location!"
"Such knowledgeable and helpful service 👍"
I had a fantastic experience opening an account at this branch recently! My banker, Mr. Park, answered all of my questions thoroughly, and discussed things with me that I feel my other bank of 19 years should have. I feel like everything was laid out as far as fees, terms, restrictions, etc., and the process was quite quick. I was greeted kindly by everyone when I walked in, and they were even attentive to my little boy. I'm genuinely looking forward to banking here.
Always helpful tellers and usually very quick getting you in and out.
This truly was the best banking experience I have ever had!! Desiree spent a full hour with me making sure to satisfy my financial needs. I made the best decision for my first bank in Colorada.
It's an ATM.
This is a great, clean, friendly bank location in a neighborhood where just being average would have been expected. Down the block from a lower-frills-than-most thrift store, a Burger King known for a bathroom that requires tokens frequented by angry homeless people, and Casa Bonita, one would expect to walk in, make passing eye contact with a disinterested teller, make a deposit, and head out to spend a dollar and a half on ten chicken nuggets. That is, refreshingly, not the case. The staff has *immediately* greeted me in a friendly manner each time I've visited, one of their tellers (Ms. Kaptain) went so far as to not only ask me what I've been up to since opening my account, but actually recommending account options, features, and other services that the chain offers. This is a throwback to actual local banks with actual people who are part of the community, with actual souls (in lieu of the chain-bank register-monkeys who are effectively the white-collar equivalent of the McDonald's employees they don't trust with the actual flipping of burgers), and a wondrous departure from what I've come to expect from every modern bank at every turn, and have for almost the entirety of this century so far. In short, I was exceptionally impressed with the quality of service, and it wasn't just from the tellers. The personal bankers always wish me a good day when I depart if they're not busy with another customer, and I always feel welcome no matter who greets me first at the beginning. I'm actually happy with my experience at a bank for the first time in probably a decade, and that's why I'm going to continue to return to this location above all others. It's also directly on my way to and from work, so there are other reasons why I'd return here, but really it's the quality of service that has dictated this decision in the end.
Went in to simply get $10 of quarters with cash. Said they couldn’t help because I don’t have an account there.... never in my 35 years has that ever happened. I can now I say I’d never bank there. Such a simple request, what’re you guys trying to be? Exclusive.!?
Sheyenne Santas is a wonderful employee. She goes out of her way to help you and answers any questions you may have! She responds very quickly and is always there to answer any questions. Thanks again Sheyenne!!
They do notary but only typed up papers! I guess because that matters! Such an inconvenience since I just got one done at another key bank and not typed up! So its who they choose to help! I guess I wasnt Mexican enough for them at this location! Will not recommend this location to anyone!
This branch is the ONLY reason I’m closing my account with key bank! I deposited a check, the clerck didn’t advise me of the hold even though when asked when it would be deposited into my account. I went in to speak with a clerck and they belittled me and made me feel like my concerns weren’t important. I wish I would or ready the reviews on this specific branch before doing building with them! HORRIBLE, TERRIBLE business practices!!!
Great new staff! And SUCH A TURN AROUND! this place is great and I see such a positive future coming from this location and it’s staff. The place is always clean and friendly and everyone is bilingual! Such knowledgeable and helpful service 👍