Bank of the West

I spent just under 30 minutes standing in line with no one in front of me . One person was being helped the entire time. During the duration of my time in the bank I was never acknowledged by the staff.. I decided to leave and head to the location on Wadsworth and Alameda. I was helped and out of the door within four minutes.

Lisa and her staff are so personable, they provide service with a smile. Great attitudes.!! Unlike some other banks where the tellers will get to you after I finish this text message. I’ve been going to this location for approximately 6-8 months and everyone greets you when you walk through the doors. Thank you and keep up the great work.

Can't walk into the bank. Have to use the drive thru. Told the clerk GLORIA I want to cash my check, then deposit some and receive the rest. So naturally she doesn't do that and my money isn't available now. What a joke this bank is. They charge to cash a check written from their own bank. You can't even cash the check and deposit it correctly so my money is available. This place is a joke and this lakewood branch is laughable. So now you took $1500 of my money but won't give me any of it. Killer job guys

Absolutely worthless since they canned a few key players because they didn't have some overpriced college degree a few years ago. I'm pretty sure you could get better pay as a manager at McDonald's! Once upon a time, customer service was great! Now, there is so much turnover that it's become worse than a bad joke! I only use them because they are really close to me. I'm looking for a new bank for my business!!! I may try FirstBank RIGHT across the parking lot!

I'm parked outside my vehicle waiting for the branch to open their lobby and they racially profiled me racially profiled me and called the cops. They wouldn't let me in the lobby I had to walk up to the drive up teller and then when I proceeded to close my bank account they stole my ATM debit card and wouldn't give it back I had a call Lakewood PD.

This bank I a joke. You can't go inside. Alsowhen you finally get help in the drive thru, they are so rude!! I'm glad I don't personally have this bank, I just come here for my work!

Can not get anyone on the phone, chat or through email. Pretty important to be able to talk with your bank. Credit Union here I come.

Worst bank I have ever dealt with. Terrible customer service. They don't send out tax documents that they legally must send. I have to chase them down to get my tax documents. If you use this bank, you are in for complete nightmare. DO NOT USE BANK OF THE WEST.

Lobby isn't open as I found out after trying to go in. So obviously ended up behind more people when I hit the drive thru. Then had to send things back and 4th 3 times to complete transaction 🙄

This branch is worthless. They should shut it down since no one is ever working there any way. I’ve had accounts at Bank of the West for over 20 years. I have used many branches and never seen issues like this branch has.