Reviews
Summary
"Great service and extremely friendly location!"
"I want to give you money but can't!"
"I've been a key customer for over 7 years."
Delmi is an excellent representative for your company. Watched her handle many customers with kindness and efficiency even whilst being berated. Great service and extremely friendly location! 6 stars
Hello Jackson, thank you for taking the time to provide us with your feedback. We appreciate the 5-star rating and review! ^PR
It would be impossible to dislike Keybank and their unhelpful staff anymore than I do now. I opened up a checking and savings account under a promotion that I would receive a bonus deposit of $300 if I was able to deposit $1000 into my checking account. Once I did this, I kept wondering when that money would hit. I was told 2 months, 3 months, then I was told "it might just take a while longer" all by different employees. Well it's been almost 9 months now and I have since moved my money elsewhere. That $300 never came and I just got notice they closed my account. Do yourself a huge favor and find a credit union to keep your money in. What a huge waste of my time and effort but thankfully I never fully committed to Keybank to keep my money.
Hello, we are happy to check if you were part of a promotion, and if you met the requirements. Please email your full name, billing ZIP code and phone number to [email protected] Please reference case# 82861 in the subject line. Alternatively you can call us at 1-800-539-2968 to have the account reviewed. Thanks!^CH
Went in to cash a 8k check on Saturday. I had multiple forms of ID the guy behind the desk even called the person that wrote the check to me and cleared that it was good but still wouldn't cash it and to come back Monday.....I work too 9-5 is hard enough, but they have like five locations not many at all. I would never bank with KeyBank
Donovan, the branch can use their own discretion on cashing or not cashing a check. We understand your frustration, and we strongly suggest working directly with the branch manager to seek the best resolution to your frustrations or deposit the check into your own financial institution. If you need assistance with anything else please let us know by emailing us at [email protected] Thank you! ^JL
Not sure why previous reviewers had issues but my business here is superb. Bankers recognize me and smile big when they see me and always make me laugh while there. Great service, never had to wait, never mistreated. I've been a key customer for over 7 years. Go see Terri, you'll get fabulous service all the time!
If you want terrible/rude service, Key bank on Belleview is the spot for you!! This bank has a bank teller by the name of Kelsey that excels in staring competitions, when I’m politely waiting for a banker to assist me with my account. With that being said, the only thing I like about this bank is the amount of help Andrew the banker has given me! Which is why the only star has been given!
Chase, I’m sorry to hear you had this experience, if you would like to share any additional information please send your feedback to us at [email protected] including your full account name with a contact phone number and zip code. Thank you. ^JL
Delmi is helping me finance my future. So fortunate.
Thank you for the wonderful 5-star feedback, Abigail! I hope you have a wonderful weekend! ^CS
I just opened up an account it’s at branch and and they Awesome
Thank you for this great compliment Troy, and welcome to Key! We are glad to have you, and we look forward to being your trusted partner. Have a great weekend!^CH
No drive through, just an ATM. The lobby is closed for COVID. I want to give you money but can't!
Hi Jared, I understand your frustration. Please know that you can do many of your common banking activities online and in the app such as deposit, transfer and make payments. Let me know if you have any questions. ^LH
They fixed my issue. Ben was great to make things right on my Birthday
Tyler-We're sorry to hear your frustrations. I'll be happy to share your feedback. Feel free to email us any concerns to [email protected]. Thank you ^CS
Worst bank EVER!!!! My biggest mistake was banking with Key!!
