Hours
Reviews
Summary
"I was being charge from day one!Very disrespectful customer service."
"The other locations are so friendly compared to this dark and dreary place."
"Communication was non existent after setting up our business accounts."
This is one of the worst Wells Fargo locations that exist in all of Colorado. No staff or no good staff. Poor attitude across the board. Lazy doesn't even explain the work ethic of this branch. Rude to customers. They should all be replaced. The other locations are so friendly compared to this dark and dreary place.
Hi, Liz. This is not the customer experience we strive for. I’ll make sure your concerns are thoroughly reviewed. Please email [email protected] with your username and any other relevant details about your visit (no account numbers). Be sure to also include that you posted a review on a Wells Fargo location. Thanks so much. -Janet, Wells Fargo HL Social
Wow sad to say pretty horrible I went in to Simply notarize something because I only use their ATMs there and they said their notary was booked for the rest of the day which is ridiculous and it takes about 30 seconds to notarize something and tried to send me to the UPS store or another Wells Fargo somewhere else seriously one notary in a bank of that size is just silly and ridiculous I'll drive further to have a decent Professional Bank so long. And cleary a lasy AF notary also... just sad
Hi, AJ. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concern. Please send an email to [email protected] with your full name, phone number, and link to this Google review (no account numbers). I look forward to hearing from you. -Isaiah
Small businesses STAY AWAY! This is the worst possible bank to be doing businesses with-- they left us, with several hundred thousand deposited, with no way to pay our employees-- this after 20 years with them! Just now the "highest level" of executive complaints instructed me that to resolve this problem we would need to call business customer service, but the number they gave me doesn't work!!!!
I'm concerned about your experience with this location, Pete, and I'd like to to ensure each of your concerns are addressed. When you have a moment, please share your full name, phone number, and address in an email to [email protected]. Be sure to include a link to your review on a Wells Fargo location as well. Thank you. -Nick
They don't provide envelopes for the cash you withdrawal and when they shut off your card due to fraud your options are to either sign up for Samsung or Apple pay or pay in cash. If I could give them 0 stars I would. Also, they have 2 tellers and a line of 12 customers. No empathy either. Horrible experience. Awful bank. UPDATE: You can't even add your checking account info to Samsung pay, it has to be a debit card, of which Wells Fargo canceled so their solution is rendered ineffective and you are left to pay with cash or prompt a late payment from those bills you can only pay with a card.
I'm sorry to read your review, Stephanie, and I'd like to assist you with your concerns. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address along with your Google username. Be sure to mention you posted a review on a Wells Fargo location as well. I assure you I’ll do my best to address your concerns. Thank you. -Nick, Wells Fargo HL Social
A Big Shout out to Kasey Taylor and Tristan Conley for their assistance and notary services. They were able to assist with notary on important documents for myself today. They both were very professional and were able to complete the services required after my bank (Chase) said they were unable to. SMH!!! They got me over the obstacles and helped me get documents on their way. I highly recommend this branch and these two highly motivated,customer friendly individuals. Goodbye Chase banking! ...Hello Wells Fargo!!! Thank you both of you for going above and beyond. Sincerely,Joseph P. Sedillo Former Chase bank customer
Good morning, Joseph. I’m happy to see our branch associates were able to assist with your urgent matter. I appreciate you taking the time to share these kind words. Have a great rest of your day! -Shannon, Wells Fargo HL Social
We walked in at 4:25 and there was a teller (Dominic) talking to a friend. We waited in line to tell a bank teller we needed to open an account. He asked Dominic if he was available. Dominic rolled his eyes (didn’t bother to be discrete about it) and said there wasn’t enough time, that it takes about 40 minutes. He said he had one availability tomorrow and gave us his card. He then proceeded to catch up on gossip with his friend. Thanks to his attitude we decided to bank elsewhere :)
Thank you for your detailed review, Dennyse. I'm truly sorry you haven't received the customer service you expect of us, and I want to make sure your feedback is forwarded appropriately. Please email me at [email protected] with your full name, Google username, phone number, and address (no account numbers). I look forward to discussing this further. -Jessica, Wells Fargo HL Social
The worst bank ever, got a balance transfer with 1 year interest free. I was being charge from day one!Very disrespectful customer service. Finally when a manager got in contact with me he said I was right there was a mistake but because it happen more then 3 months ago, we can't do nothing about it. I bring a loyal customer since first union but this bank is the worst I enter experience. Liar, scammers and disrespectful. Taking my money and business done were better.
Deron was such a pleasure to work with! He was such a kind person and extremely good at his job. He made the process so easy and painless. Best banking experience I’ve ever had!
Thanks for taking the time to share, Hayley! Have a great day. -Casey, Wells Fargo HL Social
If you are a business owner and care anything about your company, find another branch or bank to work with. Jason and Hayden have grossly neglected our needs as a business and as individuals. Communication was non existent after setting up our business accounts. No follow up, no return calls and absolutely no care after we walked out the door. Business accounts, loan applications were all incorrectly filed under an LLC and not our for profit corporation. Credit has received hits, score lowered as a result of poor attention to detail and lack of listening skills. Damage control is in place at another bank. As a small business owner, our company means a lot to us and we are passionate about what we do. Our livelihoods and families depend on us to be successful. Do not trust your livelihood to these people under any circumstance.
I have banked with Wells Gargo for years and they keep getting worse. Now they took out the coin counter so the customer has to fill coin trys with all of the coins. Took me 1 hour to count out just over $100 in coins. After that, they were very rude and made me wait in line again, which the line was out the door, to be able to deposite the coins. I will be switching banks after this!!
Accessibility
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