"Joseph just helped me out today and he gave exceptional service."
"The manager is rude with customers"
"Received a lack of respect and poor customer service."
Love this branch. It’s easy to get to and it’s open for a while. Joseph just helped me out today and he gave exceptional service. I didn’t do much at all and he took care of everything for me! Definitely recommend!! I’ve been going for years. :)
I want to commend Sami and Fernando on their exceptional service. I had made an appointment online for a notary. I was welcomed by Sami as soon as I stepped inside, he was ready for the appointment, took time to ensure he understood the document’s signature needs (it was a complex one), answered all of my questions, and even double checked with Fernando to be sure we got it right on the first try and wouldn’t have to re-sign. There was 1 question they couldn’t answer while I was there, but they promised to follow up with me after making some calls, and even checked to be sure my phone number on file is accurate before I left. In a time when it seems like customer service couldn’t be worse almost anywhere you go, these two clearly care about their work, their customers, and their branch. I went to the branch with my mom and brother tagging along and all 3 of us commented as we left that we have not experienced great service in such a long time and it was so refreshing.
We are happy to see that you have had a great experience with your local branch, Jen. If you are ever in need of future assistance, you can always stop by or call our 24-hour banking team at 800.872.2657. We thank you for sharing your experience, and hope you have a fantastic day. ^Ray
This branch is inside a King Soopers and I'm thankful that they are open on a Saturday. The service here was complete, but a little slower, maybe because the teller seemed like a new employee and a little cautious and hesitant in her duties. I like how when the transaction is finished I can also do some grocery shopping while Im in the building, sort of a two for one kinda deal.
Thank you for taking the time to share your feedback, Christian. Your kind words are appreciated. I hope your future visits are all as good. Warm regards, ^Kim
This takes a long explanation. I went to deposit my son's CO tax refund check last week which he had signed Pay to the Order of me. I showed the check to teller, but my son was not with me, so I was asked to come back with him and his ID so that US Bank can certify that he has signed it over to me. I can see that, so we both went to bank on the next day. My son has an official digital driver's license on his phone but teller said they don't recognize those. I said I've been a US Bank customer for 30 years, that he is definitely my son, and I watched him sign the check over to me in person. Teller then went to discuss with an apparent manager, came back and now said they did not allow tax refund checks to be signed over. My son and I were disgusted. We were driving away when he saw that it says on the front of the check that it could be signed over. I suggested that he just draw a line through the verbage, initial the edit, and deposit it as his bank. So much for tellers recognizing customers like in the not too distant past. The staff at this branch is constantly changing. - Unhappy camper
Oh no. I’m concerned to hear about your recent experiences, Gary. We welcome the chance to discuss your visits further. Please email your phone number and reference #4861 to us at [email protected], and we'll call you within 2 business days to have the matter reviewed. We look forward to speaking with you and hope you have a wonderful weekend. Thank you, ^Kortnee
Very simple transaction of getting cashiers check turns out in 20 min ordeal, since clerk needs to clear the amount and not having higher ranking staff on hand they have to call and wait online to get someone for a while , other branch closed their lobby and only drive thru is working . Just very frustrating bank to work with. Not recommended!
Hello, thank you for leaving your review. We are sorry to hear you had a less than favorable experience during your visit. We would like the chance to talk with you further about your experience and help in any way we can. Please email your phone number and reference #7398 to us at [email protected] and we'll call you within 2 business day. Thank you. ^Rick
Received a lack of respect and poor customer service. I came here as a non account holder to cash a US bank check and I was looked at like as if I were stealing checks and trying to cash them. I appreciate the fact they are looking out for their customers but not a the cost of disrespecting non customers.
I’m truly sorry to hear of poor encounter you had during your visit. Whether you are our customer or not, we strive to make sure your visit a pleasant one. We would like the chance to talk with you further about your experience and offer our help in any way we can. Please email your phone number and reference #5467 to us at [email protected] and we'll call you within 1 business day. Thank you. ^Rick
Very bad treatment
Thank you for sharing this feedback about your experience at the branch. If you'd like to discuss this experience further, feel free to send an email to [email protected] with reference #18549 and a Social Media Ambassador will follow up with you. Take care! ^Tevin
Alex is the best! Please give him a raise!
Wow….5-stars! It sounds like you had a great experience, Tatiana. Thank you for sharing it with us. We will be sure to pass on your compliments. I hope you have an amazing day! ^Kortnee
Great customer service and they all know me!
The manager is rude with customers
Hello Rahel, Thanks you for reaching out with your review. The behavior you've described is concerning and we'd really like to learn more about what happened. Please send us an email at [email protected] with your phone number and reference number 1775. Once we receive your number, we'll give you a call within 2 business days. Thanks in advance. ^Caitlin