"Four stars for this location -- friendly and efficient customer service."
"Seriously have people working at a bank that don't want to count money."
"I advise you to bank with a small, locally owned bank."
The star rating is more for Wells Fargo as a corporation, not this particular location. Four stars for this location -- friendly and efficient customer service. Likely, many are newer employees and don't know what this branch was like at its peak. Every office was full, there was an air of excitement, hustle and bustle, coffee and suckers for customers, lots of smiles. Now it's like a ghost town - no one in the offices, vast and empty, parking lot and drive through lanes have pot holes and need repairs. Pretty sad. I used to do all of my banking with Wells Fargo. After their corporate debacles and illegal activities, I moved my savings and investments to other places, keeping only a small checking account & credit card because it offers free cell phone insurance. Nowadays, customers are charged for everything that used to be complementary - need temporary checks? $3. Order 100 checks online? $46 for shipping. Notary? Make an appointment. Bring in coins? Make an appointment. Interest rate? One of the lowest around. Their bigwig execs screwed up royally (***BILLIONS*** of dollars) and the customers are now paying for it. If you've stuck by them, leave ... you'll find MANY better options!!
Hi Heidi. I'm very sorry to hear this. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please share the link to your review on a Wells Fargo location. I’ll forward your concerns appropriately. -Alex
I don't understand all the low reviews. I moved here five years ago. Dakota was the first person I met in this branch. She could not have been more helpful. Since the I have been inside and through the drive thru. Always a pleasant experience.
Hi, Arthur. Thank you for reaching out and letting us know about the amazing customer service our branch is providing! Please be assured that we’ve thanked the branch manager on your behalf. -Isaiah
Worst branch I've been to. No one can ever answer questions about anything, and they never even offer to get someone who does know!
I’d like to know what happened to make you feel this way, Ashley. Please send an email to [email protected] with some additional details about your visit (no account numbers), and I’ll do my best to address your concerns. Be sure to also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you. -Tania
I dont believe I've ever had a positive experience at this branch beyond their ATM. They've stopped doing coin exchange, hardly ever have there drive through tellers available. You can't get them to answer the phone, and since they don't have an answering machine you can't even get a human to talk to. My last few jobs have always had me starting before they open and not off till right when they close. I would have to take leave just to get there since they don't have weekend hours of operation. I highly recommend another branch if you use Wells Fargo.
I apologize for the inconvenience, John, and I want to make sure your feedback is forwarded appropriately. Please send an email to [email protected] with some additional details about what took place (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. I’ll do my best to ensure your concerns are addressed. -Casey, Wells Fargo HL Social
Horrible! No one ever is working, and the line is always really long. 4-5 people in line will take 50-60 minutes.
Hi. This is valuable feedback, Casey. I'm very sorry about the customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please share the link to your review on a Wells Fargo location. I’ll forward your concerns appropriately. -Alex
Everyone is always nice at this location as to why I’m giving a three star; however, it takes forever for me to do anything at this WF branch.
I'm sorry to see that we haven't met your expectations at this location, Sarah. If you'd like to discuss any specific concerns with a dedicated specialist, please share some more details in an email to [email protected]. Be sure to include the link to your review as well (no account numbers). I look forward to discussing this further. -Angel
Wells Fargo does not value their customers, particularly their commercial customers who deposit hundreds of thousands of dollars into their banks. They try to use their ingenious friendly greeters and tellers to make you think you're important...it's the fakest atmosphere I've ever experienced. I advise you to bank with a small, locally owned bank.
Terrible experience here! Not only are they in violation of federal ADA laws for parking lot accessibility, they make you jump through hoops for apparently no reason. Any bank would be better than Wells Fargo, just don't do it. Corporate greed: (
Terrible customer service. They would rather have 2 people guarding the front door than helping their customers. Highly recommend using first national bank or honestly any other bank.
Thanks for your feedback. Could you tell me more about what happened in an email? Please address it to [email protected], and be sure to mention your review and Google username (no account numbers). I'll make sure your experience is reviewed by the appropriate team. -Janet, Wells Fargo HL Social
I am shocked to hear that amidst of a pandemic Wells Fargo can not put one teller on the widow for the drive through. Instead they insist that we come inside and stand in line with 10 other peole for hours
We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social