place hero

Wells Fargo Bank

    1242 Pearl St, Boulder, CO, 80302, United States
    Open · Closes at 5 PM
    wellsfargo.com
    +13034410355
    Friday
    9 AM - 5 PM
    Saturday
    Closed
    Sunday
    Closed
    Monday
    9 AM - 5 PM
    Tuesday
    9 AM - 5 PM
    Wednesday
    9 AM - 5 PM
    Thursday
    9 AM - 5 PM
    Friday
    Open 24 hours
    Saturday
    Open 24 hours
    Sunday
    Open 24 hours
    Monday
    Open 24 hours
    Tuesday
    Open 24 hours
    Wednesday
    Open 24 hours
    Thursday
    Open 24 hours
    Friday
    9 AM - 5 PM
    Saturday
    9 AM - 1 PM
    Sunday
    Closed
    Monday
    9 AM - 5 PM
    Tuesday
    9 AM - 5 PM
    Wednesday
    9 AM - 5 PM
    Thursday
    9 AM - 5 PM

    Reviews

    5
    32%4
    14%3
    0%2
    18%1
    36%
    2.9
    44 reviews

    Summary

    "Can't say enough for the tremendous service and he was also so personable."

    "They make money from all of us and give ZERO service."

    "I performed a transaction at this location and later realized it was incorrect."

    Alex Rogers · 11 months ago

    As previously mentioned, the manager at this location should not be in a public facing industry. I performed a transaction at this location and later realized it was incorrect. Returned the following day to work with the bank to try and find a solution. The teller admitted to making the mistake to both me and the manager. The manger was unhelpful from the moment she was brought into the conversation. She barely heard the complication before she became defensive and confrontational. I had to remind her to take a breath and that I was the customer. She told me she would look into the transaction "If I have time". I worked in a bank for 5 years, I may not be up to date on many procedures, however in this instance, this could be researched to confirm the error. The unwillingness of this poorly appointed manager, was a shock. I have contacted Wells Fargo customer care and will pursue this to the highest level. I make the decision to have my money and assets at this establishment. I have family and friends that bank here as well and have been made aware of this interaction. They are shocked by the response given and we shall see the outcome. Very dissatisfied with this individuals lack of professionalism. I would like to add that I am not upset with the teller who made the error. He was honest, concise and willing to assist. He is a good person and we are all human. The manager could learn from him.

    Owner's response · 11 months ago

    I am sorry to hear we did not meet your expectations. This isn’t the experience we want you to have with us. I want to make sure the appropriate team addresses your concern. Please send an email to [email protected] with your full name, phone number, and link to this Google review (no account numbers). I look forward to hearing from you. -Alfredo

    Nancy Portner · 1 year ago

    Terrible customer service at this branch. Very disappointing. This location’s branch manager is the reason people drop Wells Fargo and move to the local credit union. Update on the review above. I sent an email as requested from the 'owner' below, but never heard back. Wells Fargo, and this location in particular, really don't care about customer service. It's a shame since I had been a lifelong customer, WF was my first bank as a kid! I switched to our local credit union as a result of this experience (and many others, it was the final straw)

    Owner's response · more than 1 year ago

    I'm sorry to see that we haven't met your expectations at this location, Nancy. We want to learn and improve from this feedback, and I’ll do my best to ensure these concerns are addressed. To get started, please share some more details in an email to [email protected]. Be sure to also include a link to your review on a Wells Fargo location (no account numbers). I look forward to discussing this further. -Nick

    Bitch Lasagna · 1 year ago

    They don’t answer phones (which has been an issue it seems for 7+ years based on other reviews) yet are the only WF in Boulder that even accepts phone calls. There is no option to leave a message, or wait on hold, or have someone call you back. Just three rings and “sorry nobody is available bye!” Over and over again. Crazy how it’s not hard to answer a phone call or set up a hold system

    Owner's response · 1 year ago

    Hi. This is valuable feedback. I'm very sorry to hear this. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please share the link to your review on a Wells Fargo location. I’ll forward your concerns appropriately. -Alex

    Jonathan Sackheim · almost 2 years ago

    Reduced to 1 star: They reduced lobby hours by an hour, won't accept loose change, have no clue when it comes to how their own RSA security device works, have poor written communication skills in their replies when you write in with your issues, have inconsistent policies on if checks need to be endorsed, and don't list your personal banker's contact info in the online portal, at least not in an easily findable way. Former, 2 star review: Waiting, wondering, hoping, anxiety, wasted time, disappointment. All feelings from my recent experience. I usually like the people and service here, so two stars, but my recent experience has shaken my confidence in this bank. I'll gladly pay the $30 to wire money since it's fast and reliable. Except, oh yeah, it's neither fast nor reliable, and you can't trust what they tell you. Right when I needed Wells Fargo to come through for me, fail. They say the wire will go through fast, but nope, my mid morning wire is delayed in being approved and sent for hours, almost to the next business day. Why? Well I come to find out that that's standard operating procedure. And when I discuss this with manager, are they going to accept responsibility for the issue on their end for failing to tell me how long it would take? Not at all. Just a bunch of blather about how they understand my frustration rather than taking ownership of the problem and explaining how they'll fix it for future customers. If you make a mistake, fine, but the least you could do is take ownership of it and try to fix it for the future. So disappointed.

    Joe schmo · 1 year ago

    Visiting and out of cash. Checked their atm several times over the last three days and it says NO CASH available!!!! What the heck??!!

    Owner's response · 1 year ago

    We would like to hear more about your experience at this location. Without sharing account numbers, please email us at [email protected] with your full name, phone number, and a link to this Google review. I assure you I’ll do my best to address your concerns and assist you further. -Amanda

    Cynthia Chege · almost 2 years ago

    I opened an account as a student and Anne Cai was simply the best. She was very relatable and helped me make all the right choices for an account. I really appreciate her patience and kindness while serving me.

    Owner's response · almost 2 years ago

    I'm so happy to see you had a great experience opening an account with Anne at this location. I'll be sure to share these kind words with her. Thank you for choosing Wells Fargo, Cynthia. -Nick, Wells Fargo HL Social

    Laura Littman · almost 4 years ago

    This branch, and Banker Anne and her Manager Albert, saved the day for me. They went above and beyond as my representative bankers to make sure I was taken care of in a tricky situation. This team was a true lifesaver, and I recommend this Wells Fargo branch for local banking needs. Thanks again, Anne and Albert!

    Owner's response · almost 4 years ago

    It’s wonderful to see that you had such a positive experience with our team members. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

    Bish Bash Bosh · more than 1 year ago

    Is it a smart business decision to turn down FX commission from people/tourists because they don’t bank with you? Or is it some Orwellian gov. law?

    Owner's response · 1 year ago

    Hello. I'm disappointed to learn about your experience If you'd like to discuss any specific concerns with a dedicated specialist, please share some more details in an email to [email protected], along with your full name, phone number, and address (no account numbers). Be sure to include the link to your review as well. I look forward to discussing this further. -Angie

    munrohiker · almost 9 years ago

    Not a fan of this branch. I mainly go in for foreign currency and there is always a line and I have to wait 15-20 minutes. The last time I went in there were 4 tellers for general banking and 1 customer. At the same time there were 4 customers in front of me at the foreign currency desk and one foreign currency teller. I pointed this out to the person who greets you as you walk in the branch. The greeter said "sorry sir we are really busy right now it won't be too long". Wow ... is this the best you have? Wells Fargo thinks putting a greeter out front who fakes helping you and doesn't know how to handle an obvious question is customer service! I have moved most of my business to Elevations Credit Union...unfortunately they don't have a foreign currency desk so need to deal with WF.

    Vann Fussell · 1 year ago

    I came in to set up a savings account at 4:40 before they closed and they didn't want to use the 20min available. #closesearly

    Owner's response · 1 year ago

    Hi, Vann. We appreciate your feedback, and I would like to ensure the correct team looks into this concern for you. To do so, please send me an email to [email protected] with more details, your full name, phone number, and link to this Google review (no account numbers). I look forward to hearing from you. -Isaiah

    Photos

    Accessibility

    Wheelchair-accessible car park
    Wheelchair-accessible entrance

    Similar

    Other nearby banks that people also search for!

    place hero0.02 miles
    Capital One Café
    95
    Coffee shop, Bank · $
    place hero0.09 miles
    Independent Financial
    10
    Bank, Financial consultant, Mortgage broker
    place hero0.10 miles
    Community Banks of Colorado
    2
    Bank, ATM, Business banking service, Financial institution, Mortgage lender, Savings bank
    place hero0.11 miles
    ANB Bank
    3
    Bank, Mortgage lender
    place hero0.11 miles
    CCM
    1
    Bank