Wells Fargo Bank

As previously mentioned, the manager at this location should not be in a public facing industry. I performed a transaction at this location and later realized it was incorrect. Returned the following day to work with the bank to try and find a solution. The teller admitted to making the mistake to both me and the manager. The manger was unhelpful from the moment she was brought into the conversation. She barely heard the complication before she became defensive and confrontational. I had to remind her to take a breath and that I was the customer. She told me she would look into the transaction "If I have time". I worked in a bank for 5 years, I may not be up to date on many procedures, however in this instance, this could be researched to confirm the error. The unwillingness of this poorly appointed manager, was a shock. I have contacted Wells Fargo customer care and will pursue this to the highest level. I make the decision to have my money and assets at this establishment. I have family and friends that bank here as well and have been made aware of this interaction. They are shocked by the response given and we shall see the outcome. Very dissatisfied with this individuals lack of professionalism. I would like to add that I am not upset with the teller who made the error. He was honest, concise and willing to assist. He is a good person and we are all human. The manager could learn from him.

Terrible customer service at this branch. Very disappointing. This location’s branch manager is the reason people drop Wells Fargo and move to the local credit union. Update on the review above. I sent an email as requested from the 'owner' below, but never heard back. Wells Fargo, and this location in particular, really don't care about customer service. It's a shame since I had been a lifelong customer, WF was my first bank as a kid! I switched to our local credit union as a result of this experience (and many others, it was the final straw)

They don’t answer phones (which has been an issue it seems for 7+ years based on other reviews) yet are the only WF in Boulder that even accepts phone calls. There is no option to leave a message, or wait on hold, or have someone call you back. Just three rings and “sorry nobody is available bye!” Over and over again. Crazy how it’s not hard to answer a phone call or set up a hold system

Reduced to 1 star: They reduced lobby hours by an hour, won't accept loose change, have no clue when it comes to how their own RSA security device works, have poor written communication skills in their replies when you write in with your issues, have inconsistent policies on if checks need to be endorsed, and don't list your personal banker's contact info in the online portal, at least not in an easily findable way. Former, 2 star review: Waiting, wondering, hoping, anxiety, wasted time, disappointment. All feelings from my recent experience. I usually like the people and service here, so two stars, but my recent experience has shaken my confidence in this bank. I'll gladly pay the $30 to wire money since it's fast and reliable. Except, oh yeah, it's neither fast nor reliable, and you can't trust what they tell you. Right when I needed Wells Fargo to come through for me, fail. They say the wire will go through fast, but nope, my mid morning wire is delayed in being approved and sent for hours, almost to the next business day. Why? Well I come to find out that that's standard operating procedure. And when I discuss this with manager, are they going to accept responsibility for the issue on their end for failing to tell me how long it would take? Not at all. Just a bunch of blather about how they understand my frustration rather than taking ownership of the problem and explaining how they'll fix it for future customers. If you make a mistake, fine, but the least you could do is take ownership of it and try to fix it for the future. So disappointed.

Visiting and out of cash. Checked their atm several times over the last three days and it says NO CASH available!!!! What the heck??!!

I opened an account as a student and Anne Cai was simply the best. She was very relatable and helped me make all the right choices for an account. I really appreciate her patience and kindness while serving me.

This branch, and Banker Anne and her Manager Albert, saved the day for me. They went above and beyond as my representative bankers to make sure I was taken care of in a tricky situation. This team was a true lifesaver, and I recommend this Wells Fargo branch for local banking needs. Thanks again, Anne and Albert!

Is it a smart business decision to turn down FX commission from people/tourists because they don’t bank with you? Or is it some Orwellian gov. law?

Not a fan of this branch. I mainly go in for foreign currency and there is always a line and I have to wait 15-20 minutes. The last time I went in there were 4 tellers for general banking and 1 customer. At the same time there were 4 customers in front of me at the foreign currency desk and one foreign currency teller. I pointed this out to the person who greets you as you walk in the branch. The greeter said "sorry sir we are really busy right now it won't be too long". Wow ... is this the best you have? Wells Fargo thinks putting a greeter out front who fakes helping you and doesn't know how to handle an obvious question is customer service! I have moved most of my business to Elevations Credit Union...unfortunately they don't have a foreign currency desk so need to deal with WF.

I came in to set up a savings account at 4:40 before they closed and they didn't want to use the 20min available. #closesearly