place hero

KeyBank

  • Drive-through
12101 E Dartmouth Ave Ste 100, Aurora, CO, 80014, United States
Open · Closes at 5 PM
key.com
+13033064760
Make an appointmenttimetrade.com

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Friday
9 AM - 5 PM
Saturday
9 AM - 1 PM
Sunday
Closed
Monday
9 AM - 6 PM
Tuesday
9 AM - 5 PM
Wednesday
9 AM - 5 PM
Thursday
9 AM - 5 PM
Friday
9 AM - 5 PM
Saturday
9 AM - 1 PM
Sunday
Closed
Monday
9 AM - 6 PM
Tuesday
9 AM - 5 PM
Wednesday
9 AM - 5 PM
Thursday
9 AM - 5 PM

Reviews

5
50%4
0%3
0%2
4%1
46%
3
28 reviews

Summary

"The staff here are very kind!"

"Refused service and lied to by employee."

"The people at this bank are very helpful, great customer service..."

Ashley Baker · almost 7 years ago

I opened my account with Mina in July 2017. Mistakes were made, fees were charged and returned. The unfortunate part was the stress of the matter: first, my account was set up incorrectly, so I was wrongly charged fees; second, while the original fees were returned - the customer service ended there, another fee was charged, in my opinion, due to lack of diligent customer service, and fees were "unable to be refunded." Thank goodness for the 1-800# and Jason. Will be researching alternative branches in the area.

Owner's response · almost 7 years ago

Hi Ashley: I understand getting charged a fee can be upsetting. If there is anything you need assistance with you can send an email to [email protected] including your phone # and we will be in touch. ^KeyBank Customer Care

Key Notes · 1 year ago

1 star Never has pens or envelopes. What kind of penny pinching bank is this!!! also charges more than cash checking places for a money order even though I do have an account here

kiflom mezgebo · 1 year ago

The employees are very kind. They have good customer service and are always happy to help.

Owner's response · 1 year ago

Thank you for the kind words! Have a nice weekend! ^CS

Matthew Merlin · 1 year ago

The staff here are very kind! Alan helped me with a long process today, and went above and beyond. This man deserves a raise.

Owner's response · 1 year ago

Thank you for your kind words Matthew! We are glad to hear that Alan was able to assist you, and we will forward your feedback to our branch experience team. Have a great day!^CH

blake jordan · 2 years ago

always slow, rude, and seem to not know what the hell is going on. I don’t work at the bank, you do so learn how to do your job before making me sit snd wait for 30 minutes to drop off 100 dollars. Honestly just feels like i’m at chucks cheese

Owner's response · 2 years ago

Hi Blake, Thanks for reaching out to us and letting us know about your experience at the branch. This certainly isn't the type of experience we want our clients to have. I will be sure to pass this along to our branch partners. ^LH

Todd Wells · more than 6 years ago

I like the people at this location they are always really nice. But Keybank in general stinks. This is the only bank to put a hold on a employer check. My money is never available the day of the deposit. I have also tried to get loans through keybank and they never help you out. I will be moving my account to Chase bank where I can get access to my Money the day of my deposit.

Owner's response · more than 6 years ago

Hi Todd: I understand that having a hold on your funds can be upsetting, does you employer offer direct deposit? Is there anything I can help with? If you can think of something, please send an email to [email protected] including some details along with your contact info and I'll give you a call. ^KeyBank Customer Care

Mustafa Sharifi · 4 years ago

I referred to this branch for a name change, and they never helped me. after i submitted all the documents, i followed up every couple of weeks for 3 times because the staff of helpless, i give up. they never followed up with and never took care of my business.

Owner's response · 4 years ago

Good Afternoon, thank you for getting in touch. Please call customer service if you still need assistance. We are happy to mail you a name change package and you can mail in the necessary documents. No need to go to a branch. The branches do not process these requests. Hope this helps. Thank you!^CH

Megan Brautigam · almost 3 years ago

Always friendly, and extremely helpful, even when the stamp you "thought" was correct.... was not quite, complete... excellent deposit incentives!

Owner's response · almost 3 years ago

Thank you for this great compliment Megan! We appreciate your business, and we are here to help if you ever need us. Have a great weekend!^CH

Amanda Guerin · more than 5 years ago

Waited at drive thru 15 minutes before giving up and leaving and there was no fiot traffic in or out of the building. Guess you're too busy for customers.

Owner's response · more than 5 years ago

We're sorry to hear about your wait times, Amanda. I will be sure to forward your concerns for review. If there is ever anything we're able to help with, just let us know! ^ JJ

Jason Thomas · 2 years ago

Refused service and lied to by employee. Go to the Broncos parkway branch- don’t waste your time here

Owner's response · 2 years ago

Hi Jason - We'd be happy to escalate your concerns. Please email us at [email protected] with your full name, zip code, and phone number, and include case #71559 in the subject line. A member of our escalations team will be in touch within 2-3 business days. ^SH

Photos

Service options

Drive-through

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

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