Wells Fargo Bank

Mediocre experiences here each time we have visited. Today the parking lot was overflowing due to the drive through being closed, so there was a line to the door and we were not welcomed when we walked in. It took, in my opinion, too long before we were finally greeted and then told that we couldn't be seen because Saturday's are when people schedule appointments. There seemed to only be two bankers which seems silly considering that's the busiest day for appointments. We did not have an appointment- fair enough. The website noting that appointments are required and walk-ins are not welcome would be helpful.

So I guess some ppl at this place might know what they’re doing but the one I dealt with definitely was clueless. I went to withdraw my money and close out this account because every time I use their online banking, it ask me to go to an atm to confirm myself, and then the atm tell me to go to the teller, what a waste of time. This girl told me they barely have any 100$ bills when I withdraw over 2k. She asked me if I wanted cash, or counter check, failed to mentioned that there’s a fee for it. Then I wanted to take out cash, she needed the manager which was fine until she came out with the assistant manager with a look on his face like who the heck want to carry around stacks of money. When I saw that was quite some case, I mentioned I want the check instead, and that’s when they mentioned there’s a fee, and given that it’s the banks problem for not having 100$ bill, not me, they don’t waive the fee for the counter check. This poor girl was back and forth taking out and putting away the money for me. Then she also counted the money wrong. Spent 30min at the counter just to empty the money in this account. The closing took about another 30min with a banker. In my opinion, it shouldn’t be that painful

Every member of the staff is so friendly and helpful. Quentin always brightens our day whenever we see him. We appreciate you all so much! —2nd and Charles team :)

I have had an account with Wells Fargo for over 16 years. These past 2 years have been the most frustrating banking experiences ever. They purposely make things more difficult, also each customer service rep gives you different, sometimes conflicting information which has in my case WASTED three days of my life. I dislike interacting with them so very intensely. Choose ANY other bank.

Hannah was great to work with. She took her time to understand my financial situation and gave me very sound advice. I feel a lot better about my financial plans moving forward thanks to her.

Opened a Wells Fargo Credit card and as soon as I activated the card I set up auto pay through my linked checking account. What they don't tell you is they won't actually auto pay the first month. You have to pay the first month manually... so thinking I was on auto pay the payment didn't draft and I had a late fee. Real nice Wells Fargo, way to screw someone for opening a card (for the readers I have perfect credit and plenty of cash in the checking account). I even have the screen shot that says "This account is on monthly auto payments." I haven't checked my credit report yet but I am sure they will report this as a late payment. This just confirms my suspicions from other online reviews I've read that Wells likes to make millions of dollars from the customers in illegitimate fees.

It's never even crossed my mind to write a review about a banking experience until I had the pleasure of dealing with Hannah Martin. She goes above and beyond for her clients and made me feel like she actually cared about my finances.

I like Wells Fargo for drive up, ATM type of banking. The machines are fast and the screen is organized in a way that makes sense to me

I have lived in Fort Collins for two years. I don’t know exactly how many times I have called this branch but never once has anyone answered the phone. 100 percent of the time my call rings multiple times and then gets transferred to the national automated system. It’s very frustrating and a horrible customer experience. Tired of wasting my time trying to speak with a banker at my local branch.

Had a really great experience. Holley was great and quickly helped me with my needs. I thought everyone was very friendly and helpful. Thank you for making my experience so pleasant.