Chase Bank

This branch is awesome everyone is always so friendly. The sign by the road is dangerous I agree. The review is for this branch, not the too-big-to-fail bank which I've used since high school. My account grandfathered me into great terms, and while i understand people's qualms, there is nothing these folks can do about it. Give them respect as they're just doing their jobs and doing well.

I emailed one of the bankers for an appointment and got no response. Then I went through the Chase website and was able to create an appointment which was time consuming. I received confirmation of that appointment via email and text message. The day before the appointment the branch called to cancel my appointment. They told me that I could close my mortgage and make a change in account with a teller. When I got to the bank, that wasn’t the case at all. None of the information provided on the phone was correct. The teller and the bank representative both got testy with me when I pointed out the errors. There was even an error in the paperwork regarding closing mortgage accounts which they printed out and I pointed out to them. This is poor customer service. Seeking new bank who wants to have a real relationship with customers.

My experience at Chase Bank went way better than I expected! The banker had a lot of patience with me as she explained the details of having an account at Chase. It is so important to be familiar with the way your money is protected, so I appreciate her taking her time with me! Thank you!

The apple pay doesn't work for the outside atm...... please put a sign saying that doesn't work... thank you

The staff here is super friendly. I came in for an appointment to handle a transfer, and since I was early, I had a few minutes to burn. The tellers chatted with me until the banker was ready. Then, he talked me through the whole process and explained why he was doing what he was doing. I felt informed, and knew that everything would process smoothly. Even though a fee popped up that wasn’t supposed to, he caught it immediately and explained how he was going to fix it. You can’t stop systems from having errors like that, but you can be proactive to fix them. Friendly, proactive, informative - three important qualities in customer service. I appreciate this branch!

Chase Bank is holding my mobile paycheck deposit hostage. Reason being "The deposit is larger than account history." 8 day extended hold. A day of phone calls to find a solution to release my funds ends in the result of my own bank holding my money. I was lied to by Chase employees about who was holding the check back. I would highly recommend anyone considering this bank to explore other options. Two thumbs down. Run Forest ruN!!

Apparently it’s ok for the staff to talk to you like you’re a 2 year old while you’re stuck there waiting for them to fix the mistake they made. This is the first time I’ve had to get cash in months and had to get belittled for a petty $900 withdrawal? I pulled $100k out Wells Fargo like WATER to buy my 1st house, officially done with chase. I doubt they know what XRP is anyway

I've banked here for 30 years...I'm done! From having a night deport stuck in the chute and having employees arguing with me that it can't happen. I insisted they have someone take it apart and yes my deposit was there! Years later having my deposit put into another persons account.....same name but different account numbers. Having my business name taken off the account and no one can explain why.... So I have to open another account ..... Now charging me fees on a account that is closed.....I'm done!!!!! Unbelievable how incompetent this bank is.

If you need to trade $20s for $100s and don’t have an account with Chase, don’t go here. Kinda snarky too.

This location has a giant "Chase" sign that blocks your left-hand side when trying to pull out on to Eisenhower. Even if you pull forward as far as you can, there's only about 15' you can see towards oncoming traffic. Incredibly dangerous.