Wells Fargo Bank

I opened an account with Wells Fargo in 2001. They were my main bank for everything. In 2015 I began to get erroneous withdrawals, etc. in amounts in excess of nine thousand dollars. I would spends hours and hours on the phone over the course of months to try to get everything straightened out. It was a nightmare. A few years later Wells Fargo was in trouble and being forced to pay settlements for opening scam accounts in their customers names. I was already tired of all of the headaches I had been through with Wells Fargo so I removed everything and did almost all my banking with USAA since I am a veteran. USAA has virtually no physical banks or buildings anywhere. Today I walked in with a document I needed notarized. I was asked if I had an account with Wells Fargo and then was told that it was a policy that they would not notarize anything for people who didn't have accounts with them. It would have only taken five minutes tops of the notary's time to verify my license, stamp and sign it. Instead they sent me away without even telling me where to go. Well...at least I can tell them where to go.

Wells Fargo as a whole has horrible wait times when you call their 1-800 for ANY reason. I have called multiple times to the local branch and rarely get to speak with a local person. They also nickel and dime you with fees on their checking accounts no matter how much money you have with them. If it wasn’t such a nightmare to change banks, I would have cancelled with them LONG ago. I do not recommend dealing with Wells Fargo at all. Also, one time I went through their drive through on a bike with my kids, waited 30 min to even talk to a teller and was told we needed to leave because we were on bikes, all while a person was on a motorcycle in front of us and they had no issues with him.

I had a good experience working with Maria Morales. I love the way she helped me with my business account. Well knowledgeable and fast service. So kind and personable. Christopher Murray was my first point of contact, and he was also welcoming. That reflects exceptionally well on Wells Fargo.

Aby helped resolve my problem today. She was incredibly helpful and professional. Thank you Aby for all you did for me, and my Aunt today!

Absolutely sucks all the time! By far the worst branch of Wells Fargo in the USA. Avoid this branch at all costs. They don’t even answer their phones that’s how bad their service is, and if you’re in the coin business switch to Chase as soon as possible. They also comment back to you and say they will send it to corporate but I’ve emailed them before and they have done nothing. Don’t be deceived by Nick

If you’re looking for terrible customer service, this is the place for you. Two tellers and a manger took their absolute sweet time discussing trips to Mexico, birthdays, what’s on the days agenda, what’s up the rest of the week, destination spots and so on. Not a hello, welcome, we’ll be right with you or a sorry. Stood in their line as the only person to be served and eventually walked out because it was so awkward.

Maria is absolutely fabulous. I have had bad experiences with Wells Fargo in the past, but she handled my odd situation with grace and compassion. Thank you so much Maria!

This bank is terrible! Customer service suck. Specifically with the Latino community. I willbe closing my accounts.

We have a business account for years and been going to a different location with no problems. Went to this one and suddenly theres charges for doing transactions that we dont get anywhere else. Too bad Wells Fargo isnt consistent. Just another cash grab scheme like Wells Fargo is known for.

I closed my accounts with Wellsfargo earlier last month. Come to find out they really didn't close it. It was still open and I got charged for overdraft protection. When I went to close it the previous month the banker did not ask why I was leaving. They checked other in that box. Their outside ATM was also broken for about 3 months but there was no sign or anything, people would continue to try to use it and their would be a line always (people would put card in and then could not do anything from there). When I went in upset about the overdraft charges, they dropped the overdraft charges (which was the right thing to do). I am upset about going into the managers office and seeing "Bank Lives Matter" written on the white board in large letters. I feel that is extreme distasteful and inappropriate for such an organization. It's not professional. Bottom line: After 8 years, I am happy to have left Wellsfargo. I am very happy with First National Bank and a local credit union now.