"Great people & customer service!"
"It would be nice to be able to access statements from the mobile app."
"Excellent service from Justen and his team!"
Very helpful and fast paced assistance.
Thank you Justice for sharing your experience working with our Franklin team!
We’ve banked here for years and the customer service has always been fantastic! We appreciate that, even though it is a small bank, they provide modern conveniences, like mobile banking. It would be nice to be able to access statements from the mobile app. Thanks for all you do…keep up the good work!
Thank you for your wonderful review, Karen! We appreciate your feedback and kind words regarding our Franklin team!
South Star Band has help us in many ways! They have a great that helps you ! Very sweet ladies.
Thank you Sandra for sharing your experience working with our Franklin team!
Have always received help whenever I call about a problem or just a question. Keep up the good work!
Thank you Dianne for your 5-star review! We are happy to hear you have received the professional service you deserve.
I use the drive in. I love that they know my name and are always friendly
Thank you Robin for your positive rating of our Franklin team!
It is always a pleasure to work with Justen and his team.
Thank you Brett for sharing your experience working with Justen and the Franklin team!
Southstar bank is a very good bank they always help you with whatever you need very nice and friendly people I work recommend southstar bank to everyone.
Thank you Willie for your positive review of our team in Franklin!
Nice people. Friendly . Easy to do business with. Would recommend
Thank you Sharon for sharing your experience working with our Franklin team!
I went this morning to get a document notarized... I was disappointed to learn their policy about not being able to notarize something for someone unless that someone is a member of their bank. I needed a proof of residency form notarized for pre-kindergarden registration and I had a utility bill, Driver's license, insurance card, my check book, and 3 other pieces of mail, ALL of which listed my one and only address, but they said the way they would need to verify my address is by looking me up in their system...but I am not a member, so I am not in their system. And then, instead of offering to help me become a member (because I was willing to open an account, and even mentioned that) the girl I talked to seemed like she couldn't wait to get me out if there... I went to City Hall and the notary there was so kind and even said "I'm a notary of the public, I'm happy to help you out with this". At least someone was nice and accommodating, unlike the girls at this bank.
Ms. Hoffman, we’re very sorry to hear of your frustration. In order to best serve our customers, we offer notary as a service to current clients. We’ve discussed your situation with the team in order to better handle in the future.
I worked with Southstar in Franklin to refi my property, they made it effortless and took time to walk me through every step of the process. Excellent service from Justen and his team!
Thank you Brad for taking the time to leave a review! We are happy to hear that Justen and our Franklin team were able to provide you with the professional and positive experience that you deserve.