Bank of the West

Great staff. Went there with mom to set up savings account on a Saturday. She didn't speak English and one of the tellers was able to explain everything in Spanish, I didn't even really need to be there. The other one set up the account and the other was just cute with a nice peach. Would recommend to a friend.

I was looking to cash out some savings bonds and was told by a banker here that if I signed up for a checking account they would cash out the bonds into that account immediately. We went through the entire account creation process, and once we are done it turns out the guy did not know what he was talking about and said it would be a 1 year waiting period before the bonds could be cashed out. I asked him to cancel the account for me, he never did and I had to take it up with another branch. As if this wasn't enough of a headache, he went ahead and sealed the bonds with a Bank of the West seal, so now no other banks will touch them. Completely ridiculous, do not waste your time here if you want bankers who you can trust know what they are doing.

I love this Bank of the West Branch! The tellers are always so friendly and pleasant, and greet you with a smile. They are happy to assist customers too. They go out of the way to help customers also.

Signed up with this bank because they were located across the street from my apartment. Friendly bank staff but their policies/procedures made it a very frustrating experience throughout my time banking with them. It took 2 months for my first debit card to get me, and their ATM was non-functional multiple times when I would need it. When it came time that my card expired, nobody ensured that I had a new debit card before cutting off access. I was then without a card for another 3 weeks while waiting for them to get a new card to me (after multiple long calls to their help-line). They were unable/unwilling to do a wire transfer while I was located out of state, even though it should be easy enough to verify identity over the phone with a few simple questions. Overall it did not feel like this bank cared if you had access to your money or not. Not recommended.

I had a checking account for 19 years and savings for 3. Never had any issues. Had to close my accounts since I'm moving East (out of state), the process literally took 10 minutes, no hassle, and they did NOT charge me for the final cashier's check. Great service!

I am updating my review as there have been personnel changes and it just is not the place it once was. There are still stand outs there but leadership is lacking. If I speak to someone and there is no follow through or if I am treated in a condescending manner those are just deal breakers for me. I hope that BOTW figures this out before much more damage is done. Old review: This Bank is friendly and inviting. The people there always say hi and know me by name. It's a throwback to the days when banking was done in the bank with actual people. I almost always go in. Yup there is a drive through but I don't use it.

I worked with a man by the name of Chris, can't remember his last name, but he was very helpful in getting me a lien release letter for my RV title, followed through and I received it a week letter in the mail. Super job!

can't get a simple account set up correctly. When fraudulent charges are incurred they can't even get that straight. Save yourself DO NOT USE THIS BANK!!!!!!

I love this location! Everyone is quick and friendly. There are barely ever lines. I always use the drive thru and I am in and out!

Lobby closed and the 1960 tube technology takes forever. 20 plus minutes to get some singles