Hours
Reviews
Summary
"Very polite and quick, efficient service."
"I attempted to cash a check from a customer who banks through US bank."
"If you want a truly terrible banking experience, this place is for you."
It's a bank with their own set of rules, as each bank has. Some rules are stupid others understandable. In today's society, you almost have to have a bank, unfortunately. No drive-up, closes at 4, no Saturday hours, very little if any customer service. Better service at the other branch.
Hello James, thank you for sharing your feedback. We appreciate hearing from you as we use this information when changes and updates are being considered. I hope your future visits are a better example of the great service we intend to provide. I wish you the best, ^Kim
Be prepared to have a bad experience. I attempted to cash a check from a customer who banks through US bank. US bank actually charges you to cash a check written by one of their own customers. personal information is written on a scrap sheet of paper, rather than directly inputting PI information directly into their computer system as the information is being relayed. No customer service- The teller literally threw the check I tried cashing back at me. She stated she couldn’t cash it. She offered no explanation as to why. I had to ask, why. It was only then she offered to guide me through US banks procedures, but not once had she tried explaining US banks procedures prior to me asking. She was quick to deny service. US Bank, please offer customer service training to your employees, and management. In addition, provide them with more training on how personal Information should be protected.
Thank you for sharing your experience, Roselia. We would like the chance to talk with you further about your visit and offer our help in any way we can. Please email your phone number and reference #8398 to us at [email protected] and we'll call you within 2 business days. Thank you. ^Kim
If you want a truly terrible banking experience, this place is for you. They will fee you as much as possible and provide minimal service. I've now received two debit cards with defective chips and cant use my card or even get money from an ATM and because YESTERDAY was a holiday, all locations are closed and their support is useless. Meghan is wonderful and incredibly helpful and the only reason I gave 2 stars not 1, but I will be closing my accounts regardless.
Hello, Vesper. Your review is very concerning to us and we want to make sure we completely understand your review so we can answer any questions you may have about your account. We would appreciate if you would contact our customer care team by calling 1.800.USBANKS to speak with a representative about your recent experience. Kind regards, The U.S. Bank Social Media Team
Erin Breyman was very helpful and answered all my questions. Greatly appreciate the professionalism and customer service. Thank you.
Wow….5-stars! It sounds like you had a great experience, Mike. Thank you for sharing it with us. We will be sure to pass on your compliments. I hope you have an amazing day! ^Ryan
NEVER EVER had I / we had a problem with This IS BANK ! Always found them very helpful , kind and extremely friendly WE have the wonderful privilege with having Meghan handle our banking needs .💜💙
Wow….5-stars! It sounds like you had a great experience, Linda. Thank you for sharing it with us. We will be sure to pass on your compliments. I hope you have an amazing day! ^Kortnee
Well in response to several folks who seem to hate this bank, I have nothing but good things to say about them. I have been a customer for almost two years and NEVER have I been shown anything but friendliness, respect and realistic answers when I have a question. So to some of you, Don't be so picky, it will only cause you stress.
Was locked out of my account after trying 2 times to log in and when I tried to call, was hung up on twice.
Hello Ronald. We are sorry to see that you are having troubles with logging in. Please reach out to our online banking team at 800.987.7237. Bankers are available anytime and will be happy to offer additional assistance. We hope to see the matter resolved soon. Thank you. ^Ryan
I hate banks, but this bank ain't too bad, the people there offer really good service. Although I personally wouldn't go for a loan through here.
Wasting my time going there ATM us always empty
Hello, thank you for taking the time to leave a review. We’d like the opportunity to review the situation on your behalf. Please send us an email at [email protected] with your phone number and reference number 4140. Once we receive your number, one of us will give you a call within 2 business days. We look forward to hearing from you. ^Chris
Sergio. Carmen. Aomar
Service options
Accessibility
0.26 miles
0.45 miles
0.46 miles
2.92 miles