Bank of the West

I solely bank with Bank of the West and am highly considering changing it because of this and several other experiences. Jerry Garcia was person that I had to deal with today. All I needed was a simple cashier's check and it took him over 20 minutes just to get a simple cashier's check made me sign a document check my ID and go through the process multiple times. Seems like he didn't know what he was doing. I told him several times that I was under time restraint. Takes me under 5 min at my usual aurora location.

DO NOT OPEN ACCOUNT WITH THEM They don't want to help there customers and seem like they really dont know what they are doing as of today im closing my account with them and going to another bank, bank of the west is a joke. They made me go negative when they tried to do one simple task. DEPOSIT MY CHECK. And now they saying i have to pay 140 in late fees when it was there fault whattt???

I would do 0 Stars but google make me do 1 star. This branch sucks they can not do a deposit with out your drivers license and phone number. This is the only branch that required this as I use a few different locations. Since then I have deposited at others with no drivers’ licenses and phone number. The people that work at this branch do not seem to care about customer.

Excellent customer service. Chris, specifically, was very very helpful and took great care to help me with getting things squared up with my accounts to help me be successful in business and finances. One of the most helpful banking experiences I've had.