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Wells Fargo Bank

    2808 North Ave, Grand Junction, CO, 81501, United States
    Closed · Opens at 9 AM Mon
    wellsfargo.com
    +19702428822

    Hours

    Closed on Saturday
    Saturday
    Closed
    Sunday
    Closed
    Monday
    9 AM - 5 PM
    Tuesday
    9 AM - 5 PM
    Wednesday
    9 AM - 5 PM
    Thursday
    9 AM - 5 PM
    Friday
    9 AM - 5 PM
    Saturday
    Open 24 hours
    Sunday
    Open 24 hours
    Monday
    Open 24 hours
    Tuesday
    Open 24 hours
    Wednesday
    Open 24 hours
    Thursday
    Open 24 hours
    Friday
    Open 24 hours
    Saturday
    Closed
    Sunday
    Closed
    Monday
    9 AM - 5 PM
    Tuesday
    9 AM - 5 PM
    Wednesday
    9 AM - 5 PM
    Thursday
    9 AM - 5 PM
    Friday
    9 AM - 5 PM

    Reviews

    5
    41%4
    16%3
    4%2
    10%1
    29%
    3.3
    51 reviews

    Summary

    "The employees that run the drive thru , do a prefect job every day !"

    "They had blamed issues of poor service on the customer."

    "Terrible automated phone service, website etc."

    Mariah Pogar · 3 years ago

    Commercial lane always takes between 30-60 mins even when you are the first or second in line. Managers and business owners shouldn’t have to sit in line for 45 minutes for a deposit or two. Also, being told that if I don’t want to wait, that I should just go to the location in Clifton is pretty ridiculous

    Owner's response · 3 years ago

    I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

    Teri Daley · 1 year ago

    I have been with them for many years. I always been treated well either on the phone with them or today I had a appointment with Cipriano Valentin, Personal Banker, at the North Avenue location, to go in and he was so very patient, kind, caring and I never felt rushed. He explained things to me. A very pleasant experience. Thank you!

    minjie lin · 1 year ago

    It's a very scary place. I have an appointment for 3pm. My girlfriend and I came here in 2.55 minutes. It's not until 4 o'clock. Nobody noticed us. There are many staff. But I have no idea what they're up to. They don't even like the job. Every time they treat their guests with a proud expression. Last time I was in this place. They got me wrong deposit three times. Even the clerk is not familiar with this business. The staff are not trained at all. Really bad experience. If you don't want to ruin your day. I suggest you stay away from this place. Very angry, very angry, very angry! ! !

    Owner's response · 1 year ago

    I'm truly sorry to hear about your recent visit with us at this location. I'd like to hear more about your visit and experience with the associate you mentioned. When you have a moment, please send an email to [email protected] with your full name, phone number, address, and any other details you'd like to include. Be sure include the link to your review while refraining from sharing any account numbers. We appreciate this feedback. -Nick

    Shanea Wilmot · 1 year ago

    Beautiful building and the tellers are very very kind, however when it comes to doing your taxes once you have done business evolving bonds with them it is extremely difficult. They do not provide you with a 1099-INT or their TIN. Calling them to get this info is very hard as you can't get ahold of a person right away. Had to push random buttons with the automated system for a good while and once I got ahold of someone they still didn't know the TIN and I was left waiting for another call back. The other bank I dealt with (Alpine) mailed out the 1099 form and it had their TIN on it.

    Owner's response · 1 year ago

    Thank you for bringing this to our attention, Shanea. I am sorry to hear about your experience with us and I will forward your feedback about your experience to the appropriate team. Please send me an email at [email protected], including your full name, phone number, and the link to this Google review (no account numbers). I look forward to addressing your concerns. -Isaiah

    Landon Gleason · almost 1 year ago

    Lacy is awesome, super professional and helpful even when being blasted by inconsiderate folks.

    Owner's response · almost 1 year ago

    Hi, Landon. We greatly appreciate the feedback. I have shared these comments with Lacy and her manager. Thank you for choosing Wells Fargo. -Isaiah

    Megan Kuxhausen · 2 years ago

    Expect to wait at least 30 minutes in line. There’s usually only 2 tellers operating yet a line is usually forming in a regular basis. 50% of the time the tellers are courteous while the other 50% they are short and annoyed. It doesn’t seem as though this branch is customer service motivated.

    Owner's response · 2 years ago

    Thank you for your detailed review, Megan. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

    Andrea Isabel · almost 5 years ago

    Berenice was extremely informative and courteous at the North Ave location. She is very professional and has a great personality. Both my husband and I have been doing business with Wells Fargo since high school and do not plan on changing Banks anytime soon. Their phone customer service has always been a pleasure to work with and I love their app! I never accrue any fees or service charges either.

    Owner's response · almost 5 years ago

    I'm truly glad to read your review, Andrea. I appreciate you taking the time to share these kind words. Have a great day. -Shannon, Wells Fargo HL Social

    Jose A · 5 years ago

    This branch is simply AMAZING!! Compared to the one over by the mall. The bankers here take the time to trouble shoot and resolve issues, listen to the customers concerns, as well as try and find the best resolution for us. They have gone above and beyond more then needed especially Tristan (Personal Banker), Ross (Assistant Branch Manager), and Kelly (Branch Manager). These three have made miracles happens with strict restrictions. I have nothing but outstanding experiences here and would highly recommend this branch and staff to any and everyone. Keep up the great work guys and thank you!

    Kailey Upchurch · 4 years ago

    Erica was amazing! I've been on the phone for over an hour trying to figure out why a check hasn't cleared, I was transfer to the employee's inferno section?? After being so fed up I called this location and was helped in less then 2 minuets. Thank you for your time, if you dont want to waste any of yours, call this location for proper guidance.

    Owner's response · 4 years ago

    I'm glad to see you got the help you needed, Kailey. If you'd like me to look into what happened when you tried to call, please email [email protected] (no account numbers). Thanks for the review. -Liz, Wells Fargo HL Social

    Life is for living · almost 3 years ago

    If you want to get locked out of your atm account on a holiday weekend sign up with Wells Fargo. They won’t help and they don’t care about you. I do not trust this bank.

    Owner's response · almost 3 years ago

    I apologize for the inconvenience and want to make sure your feedback is forwarded appropriately. Please send an email to [email protected] some additional details about what took place (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. I’ll do my best to ensure your concerns are addressed. -Casey, Wells Fargo HL Social

    Photos

    Accessibility

    Wheelchair-accessible car park
    Wheelchair-accessible entrance
    Wheelchair-accessible lift

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