Bank of America (with Drive-thru ATM)

Had an appointment for 12:30pm. Got there 10 minutes early and was taken in almost right away. I was helped by Julian who was very helpful and knew exactly what he needed to do to take care of my issue. Took about 20 to take care of everything and get me squared away. I like banking online much more than going to the branch, but this was a very good experience. The branch was nice and clean also.

Think twice before opening a business account, especially if you need merchant services. Your business will experience setbacks, your customers will become annoyed, and you will spend more time correcting their errors than directly focusing on your business practices.

I was looking for a small auto loan. Could not do an auto loan if the car is over 7 years old. They do not do personal loans. Unwilling to look for other options given wonderful banking history. Changing banks due to lack of assistance with financial solutions. Thanks Leanne, Relationship Manager. You've lost this customer who has refused everyone's argument that I should change banks, but kept combating that Bank Of America is "WAS" a good bank. Bye, I'll be taking my money out ASA I have another bank lined up. I've never had any issues with the Bank until now when I clarified, "So I'm S.O.L. with BoA?" And was returned with, "Yes" Literally the only piece of information that turned down all opportunities, was the fact that I had just bought a 2005 car.

After reading all the negative reviews about this location, I was reluctant to go to this location initially. Since I could only get an appointment in this location, I went in to get a Cashier's Check anyway. In contrary to the reviews, I was greeted by a friendly manager. I waited for no longer then 5 mins to connect with my banker Alex. She was friendly and helpful in making sure what I needed on the Cashiers Check are accurately reflecting. Alex and her manager made sure my transaction was smooth and also congratulated me on purchasing my first home. After living in East Coast for so long, I had a hard time finding a good BOA in-person location around Denver/Boulder areas. I am happy that I came to this location. PSA: I was told that the staffs were refreshed so they had new manager and new associates, perhaps why the services are much better now. Thanks for your help this morning.

Came down from Longmont after an abysmal experience at the Longmont branch trying to complete an urgent foreign currency order. The staff here (Elizabeth/Ashley/Julian) were AMAZING, speedy, and helpful. I got what I needed within 10 minutes, and BoA saved a customer because of this branch.

I had called them make an appointment two weeks ago. I got here today 12:37pm checked in at the counter after that I was sitting here till 1:10pm. My appointment time is 1pm. No one come talk to me or update me about my appointment. Because I am a Asian.!!??? I will give them zero stars if a option here. I been their Asian customer since the first week I moved here. Time to transfer my all accounts out of Bank of America.?

Was here to get a document notarized and came here with an appointment. They took care of me quick and I was on my way.

Management are either intentionally not keeping enough staff on shift to provide a proper level of service, or refuse to attract enough qualified employees to be able to keep each shift staffed. Regardless, calling 3 times over the course of a morning should result in SOMEONE answering the phone. Different banking services sometimes require appointments and sometimes don't, but if I cannot call to confirm, I end up sitting in the waiting room writing a google review.

Corporate really needs to look into manager at this BOA. Made inappropriate comments on the type of business being conducted as well home town on license. After insulting comments just walked away from window. When asked if transaction was complete, yelled in nasty tone “yes it is, have a nice day”. All that was being asked of her was to pick up money ordered on-line. Turned to another employee and asked if she was the manager. He put his head down nodding in the affirmative. Something was very wrong/off with this manager. Completely lacking in ANY customer service skills. Avoid this branch.

I had an absolutely wonderful experience today at the bank and that is not how I usually feel. The tellers were very friendly. I was blown away with the service I received from Madineh. An inspiring conversation and genuine help i recited during a routine visit. the is a great bank to work with as a small business.