Enterprise Rent-A-Car

Solid rental car spot with employees doing the best they can. I had Dylan (manager)and Bobby help me during check in and Chris plus Matt help me during checkout and they all did a great job. Like any car rental right after a hail storm, always call before arriving to make sure your car is ready.

Super helpful guys at the front desk! Very polite worked fast. Couldn’t have been better service @ 8200 w Colfax Lakewood CO location

My experience was great! Bri was extremely kind and professional and my pickup/dropoff went as smoothly as it could’ve! I was also amazed at how easy it was to extend my rental 24 hours on the day of the original return. Pricing was fair and the process was nice and easy!

I cannot say enough about how awesome the store on Colfax is for Enterprise these guys have been to over backwards to get me into a vehicle that fit my needs and a smile on their face with every single time they've helped me I will from now on always use Enterprise thanks to the customer service I have received from these guys well done Enterprise

Big scammer try to charge for a damage the car already had . I point all the damage before I left the place and Chris the agent told me was less then the measurements they have and that it was all good ,this is very annoying and frustrating . Why do this to make money is no one fault that’s your customer service is trash . Please be careful before you rent a car with this company take your own picture ..

The branch manager, Lanre, made our experience absolutely amazing. With very low inventory in Colorado he was able to track down the perfect truck for our vacation! Such a pleasure working with him. Made our trip that much better! Highly highly recommend this location!

I would strongly suggest that anyone returning a car to this branch from a different branch should be warned. Unfortunately for myself, I didn't have that warning prior and was simply returning my car before I could get my own car back from being repaired. I was referred to Enterprise via Progressive who is my insurance company. Anyway, here's what happened. I brought the car back in the condition that it was given to me. No crashes/accidents, no bottoming out of the front end, nothing. As you can see in the pictures below, there actually is no visible damage to the front bumper from an upright position. You know, the position that you're in when you do a standard walk around when you rent a vehicle. I have learned my lesson that apparently you must get on your hands and knees to observe damages to the underside of the vehicle, because you can and will be charged your deductible upon return if you don't. This was also only the beginning of the rabbit hole of poor customer service and management that was my recent experience with Enterprise. When I asked for the manager (Olivia) due to the ridiculous nature of this claim from the associate, we did a walk around. Once again, even the manager did not see the issue at first until bending completely down and getting her face close enough to the ground to be able to look upwards. At this point she informed me that she would have to collect my deductible for the damages on the vehicle upfront or that there would be legal repercussions. In a rush as I was about to be leaving on a trip for the weekend I agreed so that I could get out of that branch as quickly as possible thinking this would be resolved easily. At this point she informed me I would have the ability to dispute this claim via the Damage Recovery Unit but that I should contact the initial branch where I had gotten it from first to resolve. I went to that branch in person, and apparently there is nothing they can do for me. After that I called the Damage Recovery Unit who said that there was nothing they can do for me. They then referred me to the Claims Department. At this point the Claims Department said there was nothing they could do for me and I would have to speak to the Risk Manager for the area. I called the Risk Manager, left a voicemail (still haven't heard back) and have tried calling approximately 4 times since then with no answer or returned call. It is apparent at this point that Enterprise is more concerned with their bottom line, and not rightfully returning my deductible for this ridiculous claim, then to provide even decent customer service. All in all, I would just suggest being aware of this branch. I understand that Associate Managers are trying to make a name for themselves and do what's right for the company, but at what expense? I've used Enterprise many times before but never had an experience quite this poor but will definitely factor in my decisions moving forward when renting a car.

Robbie and Chris were super helpful and understanding. Excellent customer support. Highly recommend.

Enterprise customer service is usually spot on with no issues. My main complaint would be about the car itself. I was given a rental with barely an 1/8th of a tank of gas in it, meaning my very first stop was the gas station. Now, don't call me old fashioned, but I remember when you would get a car with a full tank. When did that stop being standard and why? Also, with the weather being frigid during my rental period, I used the defrost quite a bit. The first couple of times I did, the entire car ended up smelling like a skunk doing bong rips. Not the best smell to have about you whilst traversing to work. I get that tourists (sadly) come here for the Rocky Mountain High experience, and probably burn all the way to the slopes, but better car deodorizers or filter replacements should be utilized. No real complaints about their staff or service, they've always treated me well

Dropped my car at a repair shop and called to see where the rental car was that I had scheduled and confirmed to be there, only to be told that it was “automatically cancelled because it had been in the system for longer than 4 weeks.” I think that’s the point of calling a month ahead and setting up a reservation. No apology, no offer to help, no admission of fault. So bizarre.