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Enterprise Rent-A-Car

    8200 W Colfax Ave, Lakewood, CO, 80214, United States
    Closed · Opens at 7:30 AM
    enterprise.com
    +13032337352
    Make an appointmententerprise.com

    Hours

    6a
    8a
    10a
    12p
    2p
    4p
    6p
    8p
    10p
    Thursday
    7:30 AM - 5:30 PM
    Friday
    7:30 AM - 5:30 PM
    Saturday
    9 AM - 12 PM
    Sunday
    Closed
    Monday
    7:30 AM - 5:30 PM
    Tuesday
    7:30 AM - 5:30 PM
    Wednesday
    7:30 AM - 5:30 PM
    Thursday
    7 AM - 5 PM
    Friday
    7 AM - 5 PM
    Saturday
    Closed
    Sunday
    Closed
    Monday
    7 AM - 5 PM
    Tuesday
    7 AM - 5 PM
    Wednesday
    7 AM - 5 PM

    Reviews

    5
    60%4
    11%3
    6%2
    4%1
    19%
    3.9
    383 reviews

    Summary

    "No real complaints about their staff or service, they've always treated me well"

    "I run multiple businesses and would fire people if they acted that way."

    "Super friendly and helpful staff and great rates."

    Scott Posilkin · almost 11 months ago

    Solid rental car spot with employees doing the best they can. I had Dylan (manager)and Bobby help me during check in and Chris plus Matt help me during checkout and they all did a great job. Like any car rental right after a hail storm, always call before arriving to make sure your car is ready.

    Owner's response · almost 11 months ago

    Hi Scott, we are very happy to have provided you with such a positive experience! Chris M

    Lara Morgan · more than 9 months ago

    Super helpful guys at the front desk! Very polite worked fast. Couldn’t have been better service @ 8200 w Colfax Lakewood CO location

    Owner's response · more than 9 months ago

    Thank you again for taking the time to let us know how we did, Lara. We hope you have a great day! - Chad

    Daniel Barry · 1 year ago

    My experience was great! Bri was extremely kind and professional and my pickup/dropoff went as smoothly as it could’ve! I was also amazed at how easy it was to extend my rental 24 hours on the day of the original return. Pricing was fair and the process was nice and easy!

    Owner's response · 1 year ago

    Hi Daniel, we are very happy to have provided you with such a positive experience! Take care, Chad

    kreatcher Street Customs · 11 months ago

    I cannot say enough about how awesome the store on Colfax is for Enterprise these guys have been to over backwards to get me into a vehicle that fit my needs and a smile on their face with every single time they've helped me I will from now on always use Enterprise thanks to the customer service I have received from these guys well done Enterprise

    Owner's response · 11 months ago

    Thank you so much for your positive comments. We look forward to your next visit! Take care! -Chris R.

    Thelma Castillo · 10 months ago

    Big scammer try to charge for a damage the car already had . I point all the damage before I left the place and Chris the agent told me was less then the measurements they have and that it was all good ,this is very annoying and frustrating . Why do this to make money is no one fault that’s your customer service is trash . Please be careful before you rent a car with this company take your own picture ..

    Owner's response · 10 months ago

    Thelma, I would be happy to look into this for you. Please email [email protected] with your contact information, your reservation or rental agreement number and more details of your rental. Thanks. - HH

    jered Robeson · almost 2 years ago

    The branch manager, Lanre, made our experience absolutely amazing. With very low inventory in Colorado he was able to track down the perfect truck for our vacation! Such a pleasure working with him. Made our trip that much better! Highly highly recommend this location!

    Owner's response · almost 2 years ago

    Jered, thank you for your kind review; we are happy to pass along your comments to the team here at Enterprise Rent-A-Car! We look forward to your next visit! Take care! Chris M

    Ryan Butler · 5 years ago

    I would strongly suggest that anyone returning a car to this branch from a different branch should be warned. Unfortunately for myself, I didn't have that warning prior and was simply returning my car before I could get my own car back from being repaired. I was referred to Enterprise via Progressive who is my insurance company. Anyway, here's what happened. I brought the car back in the condition that it was given to me. No crashes/accidents, no bottoming out of the front end, nothing. As you can see in the pictures below, there actually is no visible damage to the front bumper from an upright position. You know, the position that you're in when you do a standard walk around when you rent a vehicle. I have learned my lesson that apparently you must get on your hands and knees to observe damages to the underside of the vehicle, because you can and will be charged your deductible upon return if you don't. This was also only the beginning of the rabbit hole of poor customer service and management that was my recent experience with Enterprise. When I asked for the manager (Olivia) due to the ridiculous nature of this claim from the associate, we did a walk around. Once again, even the manager did not see the issue at first until bending completely down and getting her face close enough to the ground to be able to look upwards. At this point she informed me that she would have to collect my deductible for the damages on the vehicle upfront or that there would be legal repercussions. In a rush as I was about to be leaving on a trip for the weekend I agreed so that I could get out of that branch as quickly as possible thinking this would be resolved easily. At this point she informed me I would have the ability to dispute this claim via the Damage Recovery Unit but that I should contact the initial branch where I had gotten it from first to resolve. I went to that branch in person, and apparently there is nothing they can do for me. After that I called the Damage Recovery Unit who said that there was nothing they can do for me. They then referred me to the Claims Department. At this point the Claims Department said there was nothing they could do for me and I would have to speak to the Risk Manager for the area. I called the Risk Manager, left a voicemail (still haven't heard back) and have tried calling approximately 4 times since then with no answer or returned call. It is apparent at this point that Enterprise is more concerned with their bottom line, and not rightfully returning my deductible for this ridiculous claim, then to provide even decent customer service. All in all, I would just suggest being aware of this branch. I understand that Associate Managers are trying to make a name for themselves and do what's right for the company, but at what expense? I've used Enterprise many times before but never had an experience quite this poor but will definitely factor in my decisions moving forward when renting a car.

    Owner's response · 5 years ago

    Mr. Butler, we would like to look into this further. Please email [email protected] with the exact rental location, your reservation and/or rental agreement number(s), contact information, and the full details. Kind regards, Michael

    Prajwal Bharadwaj · almost 10 months ago

    Robbie and Chris were super helpful and understanding. Excellent customer support. Highly recommend.

    Owner's response · almost 10 months ago

    Hi Prajwal, we're happy you found our staff to be so supportive during your experience here at Enterprise Rent-A-Car. We sincerely thank you for the positive review, and look forward to seeing you again soon! Kind Regards, -RA

    Brandon · 1 year ago

    Enterprise customer service is usually spot on with no issues. My main complaint would be about the car itself. I was given a rental with barely an 1/8th of a tank of gas in it, meaning my very first stop was the gas station. Now, don't call me old fashioned, but I remember when you would get a car with a full tank. When did that stop being standard and why? Also, with the weather being frigid during my rental period, I used the defrost quite a bit. The first couple of times I did, the entire car ended up smelling like a skunk doing bong rips. Not the best smell to have about you whilst traversing to work. I get that tourists (sadly) come here for the Rocky Mountain High experience, and probably burn all the way to the slopes, but better car deodorizers or filter replacements should be utilized. No real complaints about their staff or service, they've always treated me well

    Owner's response · 1 year ago

    Hi Brandon, I would like to know more about your experience. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you. -Chris R.

    Nathan Downey · 4 years ago

    Dropped my car at a repair shop and called to see where the rental car was that I had scheduled and confirmed to be there, only to be told that it was “automatically cancelled because it had been in the system for longer than 4 weeks.” I think that’s the point of calling a month ahead and setting up a reservation. No apology, no offer to help, no admission of fault. So bizarre.

    Owner's response · 4 years ago

    Hi Nathan , I would like to know more about your experience. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you.-Christopher

    Photos

    From the business

    Identifies as women-owned

    Accessibility

    Wheelchair-accessible car park
    Wheelchair-accessible entrance

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