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Enterprise Rent-A-Car

    5818 County Line Pl, Highlands Ranch, CO, 80126, United States
    Open · Closes at 5:30 PM
    enterprise.com
    +17204886552
    Make an appointmententerprise.com

    Hours

    6a
    8a
    10a
    12p
    2p
    4p
    6p
    8p
    10p
    Friday
    7:30 AM - 5:30 PM
    Saturday
    9 AM - 12 PM
    Sunday
    Closed
    Monday
    7:30 AM - 5:30 PM
    Tuesday
    7:30 AM - 5:30 PM
    Wednesday
    7:30 AM - 5:30 PM
    Thursday
    7:30 AM - 5:30 PM

    Reviews

    5
    67%4
    9%3
    3%2
    4%1
    17%
    4.1
    302 reviews

    Summary

    "Price, cars, and service are always good."

    "Very friendly staff, well maintained vehicles and overall very good experience."

    "Taylor was rude, unhelpful, and gave the impression of being miserable at work."

    Ilgiz Zamaleev · 9 months ago

    Our experience with Enterprise rental company has been nothing short of a frustrating letdown. It's like they've got a playbook on how not to keep promises and run a company poorly. Here's the story: Our trusty car was in the shop at Pro-Masters Auto Collision & Hail Center, and they handed us over to Enterprise for a rental. Cool, right? Well, not really. The rental pickup spot was practically a hop, skip, and a jump away from Pro-Masters Auto Collision & Hail Center, but for some inexplicable reason, we were told to return the car to the airport. That's like taking a scenic route when you're already late for work. Now, Pro-Masters Auto Collision & Hail Center made a bold promise. They swore up and down that they'd cover the $300 drop-off fee. You can imagine our surprise when we got slapped with that exact fee by Enterprise. It's like they're playing a game of "Let's see who can break more promises." Oh, but the fun doesn't stop there. The manager from the repair shop assured us she was in cahoots with Enterprise and that they'd sort out the charge from Pro-Masters Auto Collision & Hail Center. Guess what? That never happened. Six weeks have come and gone, and we're still stuck in this frustrating loop with neither side taking responsibility. In short, Enterprise, you've really dropped the ball on this one. Your inability to keep your word and your baffling management have left us seriously disappointed and out of pocket. We expected better, but all we got was a comedy of errors. We won't be giving Enterprise another shot, and we'd advise anyone else to steer clear if they want to avoid this

    Owner's response · 9 months ago

    Hello Ilgiz, we would like to look into this further but need some more information. Please email [email protected] with your contact information, your reservation or rental agreement number and the details of your experience stated above. Many Thanks, -RA

    Kevin Robertson · almost 10 months ago

    My survey never came via email, but had to give them 5 stars. The check in process was seamless. They took care of me while my car was being repaired. The rental was amazing, I gave it back the same way it was presented to me except I filled the tank. Still being able to get around after my accident made everything less stressful! I would definitely choose them again in the future.

    Owner's response · almost 10 months ago

    Hi Kevin, we are very happy to have provided you with such a positive experience! We always strive to provide top quality service to every guest and are pleased to hear that you enjoyed your experience here at Enterprise Rent-A-Car! Thanks, Christina

    Aaron Sibs · almost 1 year ago

    + Carter's Efficiency + Clean Building - Non-smoking car smelled like cigarettes - Car had parts falling out of place - Car had not been thoroughly cleaned It was evident they didn't clean the interior surfaces (despite the giant card they leave saying they do) because I took a clorox wipe and did one swipe across the high-traffic surfaces and it looked extremely cleaner than the initial state.

    Owner's response · almost 1 year ago

    Hi Aaron, we would like to look into this further. Please email [email protected] with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. - Lisa S

    Angie Salazar · 9 months ago

    I went in looking for a rental due to budget rental messing me over, and Taylor was the one who helped me. She was VERY kind and understanding of my situation and helped me out so much! She made it a quick and easy process especially for it being my 1st time ever getting a rental.

    Owner's response · 9 months ago

    Angie, thank you for your kind review; we are happy to pass along your comments to the team here at Enterprise Rent-A-Car! We look forward to your next visit! Take care! Chris M

    Curtiss Goodiel · more than 10 months ago

    During the age of customer service, which many believe to have taken a back seat to profits. It is refreshing to see firsthand, that some still want to do what is right for their customers. We had a few hiccups with our recent rental, and Tracy was fantastic about listening and addressing those issues. What I have seen from others across many industries, is to react and take it personally. Not just from the customers side, but from the business itself. When a business reacts negatively to the customer’s concerns, they will lose business. By word of mouth and reputation alone. I made the mistake of preparing myself for a heated debate and having to justify my claims, like a terrible lawyer in a show. Instead, I was greeted with openness and willingness to listen. Tracy handled the situation respectfully and we both agreed how it was to be handled. She even went above and beyond to apologize for any inconvenience. Which in this day and age is rare. As long winded as I am, this was teachable moment not only for myself, but for my son as well. Treating everyone with respect and dignity, but also giving grace to all of those who do make mistakes. We appreciate how Tracy handled the situation and represented the company, and we are happy to recommend her location to anyone willing to read a short story.

    Owner's response · more than 10 months ago

    Thank you for taking the time to let us know how we did. If you ever need anything from us, please feel free to give us a call or stop by. Have an awesome day! -Stacy

    Sourav Gupta · 1 year ago

    Pick up was prompt. I was picked up by the car that was offered to me which I felt was really nice. The car I was offered was a hybrid one which saves on fuel. The best part was I did not have to enter into the office for the pickup. All I had to do was to present my drivers license and an few signatures for the contract and I was done. No push selling of additional insurance and other stuffs. Overall a great experience with enterprise rent a car. Thank you.

    Owner's response · 1 year ago

    Hi Sourav, we are very happy to have provided you with such a positive experience. Thank you so much for your feedback! We hope you have a great day! Kind Regards, -RA

    Kathleen Le · almost 1 year ago

    Due to a recent hail storm, I had my vehicle in for repair at Pro-Masters next door and was set up for a rental. Brian was very friendly, adept, and made the process of picking up my rental exceptionally smooth. He explained everything to me, answered any questions I had, made sure everything was good to go and that I had all the documentation I needed. He also stayed a few mins after closing to assist me with my drop-off, which I appreciated. I was offered a vehicle that was larger than I'm accustomed to, but Brian was able to accommodate me as best he could with what he had available (they had also suffered damage to their vehicles due to hail and did not have many options). The vehicle I received was very clean and the overall experience exceeded my expectations. Thank you!

    Owner's response · almost 1 year ago

    Hi Kathleen, we're happy you found our staff to be so supportive during your experience here at Enterprise Rent-A-Car. We are always more than happy to assist you if anything else comes up. Thank you, and have a fantastic day! Kind Regards, -RA

    Jake Chapman · 10 months ago

    Taylor was a great help. We had some difficulties in the morning trying to get our insurance reservation go through but she was able to fix it before they closed for the day. Very helpful and courageous. She saved our day.

    Owner's response · 10 months ago

    Jake, we're happy you found our staff to be so supportive during your experience here at Enterprise Rent-A-Car. Take care, Chad

    Sophia B. · 9 months ago

    I didn’t get an email survey but Taylor was so awesome I had to leave a review here. Really friendly and efficient service, and even gave me a ride home without requesting it in advance. Taylor is a superstar!

    Owner's response · 9 months ago

    Sophia., thank you for your kind review; we are happy to pass along your comments to the team here at Enterprise Rent-A-Car! Thanks again for taking the time to leave us this information about your recent visit. Take care! - DR

    Pinalkumar Patel · almost 1 year ago

    I’d give 0 star if I could. Tyler was very rude when called for my reservation. There’s a difference between being professional and being rude and she was super rude. Even though I informed the Enterprise support agent about my pickup date and time, I had to wait for extra 2 days for my rental.

    Owner's response · almost 1 year ago

    Hi Pinalkumar, I would like to know more about your experience. Please email [email protected] and include the rental location, rental agreement or reservation numbers and your contact information. Thank you.-Christopher

    Photos

    From the business

    Identifies as women-owned

    Accessibility

    Wheelchair-accessible car park
    Wheelchair-accessible entrance

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