Enterprise Rent-A-Car

Our experience with Enterprise rental company has been nothing short of a frustrating letdown. It's like they've got a playbook on how not to keep promises and run a company poorly. Here's the story: Our trusty car was in the shop at Pro-Masters Auto Collision & Hail Center, and they handed us over to Enterprise for a rental. Cool, right? Well, not really. The rental pickup spot was practically a hop, skip, and a jump away from Pro-Masters Auto Collision & Hail Center, but for some inexplicable reason, we were told to return the car to the airport. That's like taking a scenic route when you're already late for work. Now, Pro-Masters Auto Collision & Hail Center made a bold promise. They swore up and down that they'd cover the $300 drop-off fee. You can imagine our surprise when we got slapped with that exact fee by Enterprise. It's like they're playing a game of "Let's see who can break more promises." Oh, but the fun doesn't stop there. The manager from the repair shop assured us she was in cahoots with Enterprise and that they'd sort out the charge from Pro-Masters Auto Collision & Hail Center. Guess what? That never happened. Six weeks have come and gone, and we're still stuck in this frustrating loop with neither side taking responsibility. In short, Enterprise, you've really dropped the ball on this one. Your inability to keep your word and your baffling management have left us seriously disappointed and out of pocket. We expected better, but all we got was a comedy of errors. We won't be giving Enterprise another shot, and we'd advise anyone else to steer clear if they want to avoid this

My survey never came via email, but had to give them 5 stars. The check in process was seamless. They took care of me while my car was being repaired. The rental was amazing, I gave it back the same way it was presented to me except I filled the tank. Still being able to get around after my accident made everything less stressful! I would definitely choose them again in the future.

+ Carter's Efficiency + Clean Building - Non-smoking car smelled like cigarettes - Car had parts falling out of place - Car had not been thoroughly cleaned It was evident they didn't clean the interior surfaces (despite the giant card they leave saying they do) because I took a clorox wipe and did one swipe across the high-traffic surfaces and it looked extremely cleaner than the initial state.

I went in looking for a rental due to budget rental messing me over, and Taylor was the one who helped me. She was VERY kind and understanding of my situation and helped me out so much! She made it a quick and easy process especially for it being my 1st time ever getting a rental.

During the age of customer service, which many believe to have taken a back seat to profits. It is refreshing to see firsthand, that some still want to do what is right for their customers. We had a few hiccups with our recent rental, and Tracy was fantastic about listening and addressing those issues. What I have seen from others across many industries, is to react and take it personally. Not just from the customers side, but from the business itself. When a business reacts negatively to the customer’s concerns, they will lose business. By word of mouth and reputation alone. I made the mistake of preparing myself for a heated debate and having to justify my claims, like a terrible lawyer in a show. Instead, I was greeted with openness and willingness to listen. Tracy handled the situation respectfully and we both agreed how it was to be handled. She even went above and beyond to apologize for any inconvenience. Which in this day and age is rare. As long winded as I am, this was teachable moment not only for myself, but for my son as well. Treating everyone with respect and dignity, but also giving grace to all of those who do make mistakes. We appreciate how Tracy handled the situation and represented the company, and we are happy to recommend her location to anyone willing to read a short story.

Pick up was prompt. I was picked up by the car that was offered to me which I felt was really nice. The car I was offered was a hybrid one which saves on fuel. The best part was I did not have to enter into the office for the pickup. All I had to do was to present my drivers license and an few signatures for the contract and I was done. No push selling of additional insurance and other stuffs. Overall a great experience with enterprise rent a car. Thank you.

Due to a recent hail storm, I had my vehicle in for repair at Pro-Masters next door and was set up for a rental. Brian was very friendly, adept, and made the process of picking up my rental exceptionally smooth. He explained everything to me, answered any questions I had, made sure everything was good to go and that I had all the documentation I needed. He also stayed a few mins after closing to assist me with my drop-off, which I appreciated. I was offered a vehicle that was larger than I'm accustomed to, but Brian was able to accommodate me as best he could with what he had available (they had also suffered damage to their vehicles due to hail and did not have many options). The vehicle I received was very clean and the overall experience exceeded my expectations. Thank you!

Taylor was a great help. We had some difficulties in the morning trying to get our insurance reservation go through but she was able to fix it before they closed for the day. Very helpful and courageous. She saved our day.

I didn’t get an email survey but Taylor was so awesome I had to leave a review here. Really friendly and efficient service, and even gave me a ride home without requesting it in advance. Taylor is a superstar!

I’d give 0 star if I could. Tyler was very rude when called for my reservation. There’s a difference between being professional and being rude and she was super rude. Even though I informed the Enterprise support agent about my pickup date and time, I had to wait for extra 2 days for my rental.