Firestone Complete Auto Care

Wrote me a 3,000 dollar estimate. For vibration in my car. Changed all the parts they said and it didn't fix a thing. Also none of the parts I took off were damaged. My axle boots hold water. No play in tie rod ends. No play in drive shaft. Absolute baloney shop. My sisters kids can plug a tire.

I've been coming to this place for all my general auto maintenance for about 12 years now, through multiple cars. They always treat me well. Never had a problem, and Gary and the rest of the team are friendly and responsive.

Not good... Went in for a new starter, for the 3rd time they misdiagnosed the problem sent me home to fix it myself. After over 15years of trusting them to maintain my vehicles I will never be going back to this location.

Quick and friendly service. Great communication from shop when setting up appointment and as work was done, bill was clearly explained. Recommend calling or just going to shop rather than using online scheduler for an appointment.

They always do amazing job on my cars. I’m so pleased. We love Gary and how sweet he is to get whatever we need done in a timely matter. Thank you guys for everything!

Even with an appointment, your repair will take all day. They stay busy. Work isn't super consistent, but I'm always happy. Customer service is excellent!

Took my car to Firestone yesterday after paying another shop to recharge the a/c and being told I needed a $1500 repair on it. From the first phone call to schedule the appointment, to picking up my car yesterday, I was treated with courtesy and professionalism, (unlike the other shop.) I appreciated that I was offered a coupon special they had going, and got a call to tell me what was going on when they found the issue. It turned out to just be a faulty valve and they were able to get my a/c fixed for less than the other shop charged me to recharge and not fix it. I will definitely be using them in the future and am glad I found them!

All I can say is that my tires seem good. My experience as a customer was poor. Firestone customer service is absolutely useless -- I was promised a response within 48 hours over two weeks ago. I also filled out the survey to report my issues and requested a follow up. No response. My biggest issue is that my low tire pressure indicator came on after my service. Called the shop and was invited to come in to have them topped off. Gary helped me and was very kind. Light came on again a few yards into my drive home. Set up an appointment to come back two days later (Sunday). When I arrived, my appointment was logged in the system but not on the "schedule" (?) so they were not expecting me. I told both the service manager and Gary that I would need to wait for my car. I was assured I'd get a call when it's ready -- estimated time of 2-3 hours. After 4 hours and no call, I called the shop. I was told my car was ready. Got to the shop and other staff member told me I just needed to click a few buttons on my car's display panel to dismiss the error. Apparently it's "very common" with newer CRVs. Um, OK, if this is something that happens often, could anyone have told me that over the phone without my having to waste 6 hours of my time returning to the shop and making calls? Oh, and they RARELY answer their phone and there's no way to leave a message. I wanted specific tires, but in the future, that won't be enough to get me to return to Firestone. I never thought I'd utter these words, but go to Walmart instead. :(

They didn't reattach my battery in securely after a tire change (which is a weird time to detach a battery). Car ran fine until a few turns later and the negative terminal came loose. On the highway. Good tires, but I almost died, which is really bad.

Couldn't even get my flat repaired. I live a 30 minute drive from them and they are about a 2 min walk from my job so it would have been really convenient. They were clearly busy, which I understand if it takes a few hours to get something fixed. But that wasn't even an option. The person at the counter said because of how busy they are they refused to fix my flat and told me to go somewhere else to get it fixed. I even told them I was working and could come back 4 or 5 hours later to get it and they said no. Would give negative stars if I could. Worst experience ever.