"If you're looking for ethical sales and service, keep looking."
"Edit: Got through this time, and she was very polite so I gave back a star."
These guys are severely understaffed and overworked. They lost the stencil for my custom blinds order, then thought they needed another stencil for the perfect arch (the guy who measured said they wouldn't). When I called to schedule the install after they finally arrived, I was put on hold and transferred to another desk--nobody answered the phone. So I suppose I'll update my review when I try calling back again. Edit: Got through this time, and she was very polite so I gave back a star. These guys still seriously need to address their manning issue though.
HORRIBLE CUSTOMER SERVICE!! We paid and ordered carpet 3 months ago and between the worthless installers, the lack of communication, and now the lack of their math skills- they didn't order enough carpet for 1 room, we are left with no options but to wait yet another month for them to get it together. Don't let the Colorado Springs installers in your house! They don't have background checks nor do they speak English or understand what you stay to them.
I arranged for carpet installation through this store, and the salesperson gave me a very inaccurate timeframe for when this would be completed. I had to wait an extra two weeks from the original date I was told, which utterly wrecked my moving plans. If you're looking for ethical sales and service, keep looking.