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SEPHORA

Retailer known for makeup & perfumes

  • Kerbside pickup
  • Delivery
  • In-store shopping
1755 29th St Space #1086, Boulder, CO, 80301, United States
Closed · Opens at 10 AM Tue
sephora.com
+13034437700
Make an appointmentsephora.com
Menuplaces.singleplatform.com

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Monday
10 AM - 7 PM
Tuesday
10 AM - 7 PM
Wednesday
10 AM - 7 PM
Thursday
10 AM - 7 PM
Friday
10 AM - 7 PM
Saturday
10 AM - 7 PM
Sunday
11 AM - 6 PM
Monday
10 AM - 7 PM
Tuesday
10 AM - 7 PM
Wednesday
10 AM - 7 PM
Thursday
10 AM - 7 PM
Friday
10 AM - 7 PM
Saturday
10 AM - 7 PM
Sunday
11 AM - 6 PM

Reviews

5
55%4
9%3
10%2
3%1
24%
3.7
115 reviews

Summary

"Service was great and waited for me to check on something via phone."

"The manager (Sarah) was very unhelpful on a return of a broken eye pencil."

"Great experience picking up a gift for my wife."

Neli Davtyan · 7 months ago

We entered the store 10 mins before closing and during that time all assistants managed to notify us with the countdown 5 times that the store is closing soon. It was very annoying and we were not able to concentrate on our shopping. Announcing that all clients left the store after we passed the doors was cherry on top. We were not planning to stay after hours anyways it is totally disrespectful to kick clients out like that!

Owner's response · almost 7 months ago

Hi Neli, thank you for sharing your thoughts and feedback with us. We’re disappointed to hear that your experience did not meet your expectations. Your input and feedback are vitally important to us. We take pride in our client service and we will most certainly share your concerns with our team.

Kat Rondina · 9 months ago

The staff here always give me great advice when I ask questions. Had a fantastic experience with Christine finding a new foundation that is cruelty free to replace my Nars products. I always appreciate the staff knowledge at this location and that they listen to my needs.

Owner's response · 9 months ago

Hi Kat, we're so glad to hear about your recent experience with our Beauty Advisor at our Boulder, CO Sephora store and that they helped you find a new foundation! We look forward to seeing you again.

Miranda Carnessale · more than 10 months ago

Last time I shopped at the boulder Sephora about a month ago, I left feeling awful. There is a hostility problem within the staff at this location, which starts at the management level. A few of the employees there have difficulty masking their contempt and are just plain mean. There were also some very sweet and pleasant folks who work there as well so I’m not trying to single anyone out. Let me know when something changes and I’ll return to shop there, but until then, no way.

Owner's response · more than 10 months ago

Hi Miranda Carnessale, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at [email protected] with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.

Michelle Denae · 4 years ago

WOW. I'm impressed by how poorly I was treated today. There was an advertised promotion in the store and when I made a qualifying purchase I was informed they were out of the gifts (32$ value). One of the managers came over and promised to find a way to honor the promotion, said she would put something together and walked away. I went ahead with my purchase and waited for her to return. After a few minutes I realized she was at the front of the store with another manager chatting. I stared to walk over and one of the managers sneered and told me to have a good day. Irritated, I went to my car and called a couple other stores. Sure enough another location had what I was after and put it on hold... just like any retail store should. Instead they chose to be rude and lose a longtime customer. Update: Sure enough the downtown Denver location honored the promotion and the service there was gracious and apologized for the poor treatment in Boulder. BONUS: The downtown Denver store is full of beautiful faces from a variety of walks in life. Worth the drive from now on.

Mezhgan Zeighami · 11 months ago

Tania is the only reason I will go to this store, she is a kind individual who treats everyone equally no matter the person. She is always going above and beyond for me. She is so much wonderful.

Owner's response · 11 months ago

Hi Mezhgan Zeighami, it's our goal is to create a welcoming environment for all, and we are delighted to hear of your experience with this Beauty Advisor. We look forward to seeing you again on your next visit. Thank you for your passion for Sephora!

Alexis Jordyn · 1 year ago

Not great experience, I was not greeted and it felt nearly impossible to track anyone down for questions. Most employees were closed off and having conversation with other employees and not offering help to most other clients either. I was not offered a basket and had to scour around the store just to find one. Certainly disappointed and don't see myself shopping at this store again. I felt unwelcomed at this location and definitely recommend shopping online instead, better deals and help is offered.

Owner's response · 1 year ago

Hi Alexis, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at [email protected] with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.

Marci Slaugh · 3 years ago

I just want to express our gratitude to Faye for supporting our women this year. It meant the world to them to receive such wonderful gifts. We really appreciate you making our holiday memories so special. THANK YOU!

Silas Benfield · 1 year ago

Terrible experience and customer service, no one greeted me when entering, employees stood around talking to one another while customers were waiting. Came in to redeem certificate to purchase Ombré Leather and no one asked me if I needed help so I had to track an employee down to unlock and grab the cologne for me. I’ve had multiple bad experiences with this location, don’t bother going, just buy online.

Owner's response · 1 year ago

HI Silas, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at [email protected] with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.

Bade Saykı · 1 year ago

Rudest Sephora staff I've ever interacted with, and that is on top of the baseline rudeness you expect from most Sephora staff. And this is to the point that if I see certain people doing the checkout, I'll just drop the products I picked up and leave. Definitely prefer to do the drive to a Denver location or just go to ulta in superior.

Owner's response · 1 year ago

Hi Bade, we are sorry for this experience and appreciate you sharing this feedback with us about your visit. It's our goal to create a welcoming and helpful environment in our stores. Please send us an email at [email protected] with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.

Hannah Pepin · 1 year ago

I typically have a great experience at this Sephora. Today I went in looking for something to help how dry it has been, an older women came over to help. I told her my concerns, and that I also wanted something cruelty free. The women proceeds to whip her head around to tell me NOTHING is cruelty free. I’m sure nothing is ever 100% cruelty free, but there is a difference between supporting companies who use cruelty free ingredients and don’t sell in countries that require third party testing and say Clinique. It was awkward, but we continue. She runs over to First Aid Beauty (not cruelty free), I tell her I’ve had an allergic reaction to FAB in the past and can’t use it, which is met with an eye roll. She proceeds to go to Clinique products (literally also not cruelty free) and shows me a couple products. We then move onto Farmacy, which still isn’t what I’m looking for, but that’s fine. I ask about sunscreen, because my current one has been heading into my eyes. She tells me Clinique is the gold standard of beauty products and to look over there, which is wrong and extremely outdated to believe. I end up going with a couple different products after the weird experience. It would go a LONG way to educate employees on brands that are cruelty free from sourcing ingredients to being on the shelf (Biossance, Inkey List, Ordinary, Sunday Riley, Tata Harper, Amina) just to name a few that Sephora carries. I think this store may just need to re-educate it’s employees, especially on different products. Clinique isn’t the gold standard of anything, it’s 2022.

Owner's response · 1 year ago

Hi Hannah Pepin, we strive to provide our clients with a welcoming environment and take pride in our client service. We’re sorry to hear about your store experience and appreciate you bringing it to our attention. Please send us an email at [email protected] with the date and location of your store visit so we can forward your feedback to the appropriate contact within the Sephora stores organization. Thank you.

Photos

About

Retail chain with a selection of upmarket makeup, perfumes, beauty & skincare products.

Service options

Kerbside pickup
Delivery
In-store pick-up
In-store shopping
Same-day delivery

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

Crowd

LGBTQ+ friendly

Planning

Quick visit

Payments

Credit cards
Debit cards
NFC mobile payments
Credit cards

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