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Reviews
Summary
"Great staff, great service and great credit union."
""Gabby was so kind explaining the different products the CU offers”"
"And the loan office and the main office."
They are awesome they take their time to explain everything and make sure you understand stand. My last bank didn't explain a lot and I was surprised by fees. Here they explained the accounts and if there is fees for them and how much. Like I said they are awesome.
Thank you so much for your review, Haley! We are happy that our Waxahachie team was able to help get you taken care of! We really appreciate your business and hope you have a great day!
My wife and I are very happy with service in opening an account. Ana helped us and was very patient with us. She has since followed up with our additional questions. Our experience with neighborhood credit union has been great. We do recommend them to others
Hi Mike, thank you for your review! We are happy to hear that our Waxahachie team was able to get you taken care of! They always go above and beyond for our members. We appreciate your membership and hope you have a great day!
There are some super nice workers; they help any way they can. They also helped me set up, start up, and they also answered all my questions that I had for starting an account with them.
Hi Sierra, thank you so much for the kind words! We're happy that our Waxahachie team was able to help you! We appreciate your membership and hope you have a great day!
This is the best bank I've ever had and even though I moved away from Texas several years ago, Neighborhood Credit Union is the best bank. I get refunded for my ATM charges across the country and I'm paid dividends. Show me another that pays you to be a member. They helped me rebuild my credit after 2008. I can get an auto loan over the phone in a few minutes and they've helped me anytime I've asked for anything. They have been a big part of my financial success story over the last 15 years.
Hi Colleen, thank you for your review! We are happy to hear that our Waxahachie team was able to get you taken care of! They always go above and beyond for our members. We appreciate your membership and hope you have a great day!
Best people to work with! They are very professional, they answer all your questions! Ana helped me to open my account, very knowledgeable and helpful, this place is a family friendly credit union. And I love their coffee 😃
Hi there, thank you for your review! We are happy to hear that our Waxahachie team was able to get you taken care of! They always go above and beyond for our members. We appreciate your membership and hope you have a great day!
The Power of One I have banked with Neighborhood Credit Union since I started my career as a public servant, State of Texas government employee, over 10 years ago. I have only had a few negative experiences with one bank teller at Waxahachie location. CHRISTINA, shows very little compassion, empathy, respect, willingness to help me during tough times in the last few COVID years. I'm spoken to with sarcasm, condescending tone and overall poor customer service. I'm not sure if she is unhappy with me or if it's because I'm African American but I will continue to smile at her and treat her as I would like her to treat me. Today.....When I entered the branch today, a rush of anxiety overcame me because I had to interact with her again. She proceeded to tell me when she 'Will Do and Will Not Do", WHY. It's unfortunate how one person's Character, and Conversation, can negativity impact a company. Maybe she will change, but I will continue to treat her with respect. D. NEWTON
Hi Davan, thank you for taking the time to provide feedback on our Grand Prairie branch as we are always looking for ways to improve our member service. Your feedback was shared with the appropriate department leaders. If there’s anything else we can do to assist you, please let us know. Thank you.
Text and contact center experience is the absolute worst. (Sylvia) Employees are very condescending. Will be taking my business elsewhere.
Hi Veronica, we apologize for your unsatisfactory experience. We do appreciate your feedback so we can continue to improve our member service. We have notified the department leaders of your review so they are made aware. If there’s anything else we can do to assist you, please let us know by emailing [email protected]. Thank you.
All of the ladies that work here are absolutely amazing!!! I usually come in a few times during the week, and everyday I feel so welcomed by them. They are the sweetest ladies ever! Especially after today, when I was having issues with a payment from my apartment complex, they were so quick to jump on it, and look into everything for me, and were comforting me when I was very upset and stressed. (Not with them.) I definitely recommend this credit union!!
Hi Rayna, thank you so much for the kind words! We're happy that our Waxahachie team was able to help you! We appreciate your membership and hope you have a great day!
Great experience they help me out in with my auto loan! I recommend them to everyone.
Thank you so much for your review, Jose! We are happy that our Waxahachie team was able to help get you taken care of! We really appreciate your business and hope you have a great day!
Great credit union but please open on Saturdays again or extend your weekday hours
Hi, Dylan; we think you're great too! Thank you for your feedback, as we are always looking for ways to improve our member service. We will be sure to pass along your feedback to the appropriate parties. If there is anything else we can do, please let us know. We appreciate your membership and hope you have a great day.
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