Bellco Credit Union

I've been using for bellco all my financial life. And this is the worst branch and customer service I've ever received. Made me wait 15 mins to pull cash in the drive thru as I could see them all chatting. 2 tellers open but 5 people helping out 1 person at a time. Shame.

I went with my sister to have her move her accounts from another bank. We were treated like we mattered and Harrison, the branch manager, stopped by to introduce himself and welcome my sister to Bellco. I've been a member for 52 years so I'm sold on Bellco.

I like this branch better than Washington branch. Aaron has always been helpful. The last branch mgr had no problems with. The 2 ladies at the desks have always been pleasant and helpful. Their parking lot sucks. I’ve had Bellco for 20+ and wife has had them go 30+ years.

Would give half a star if it was available. Came in last Friday to drop off a Bill of Sale. It was fully filled out and signed by both parties. But the lady at the front desk who I left it with said she would give it to Melissa, when she's finished with her customer. 3 days later I come to find out that there's no record of anyone receiving the document and it's gone. How can a bank not keep documents properly protected and stored? If it was my choice we definitely wouldn't be working with a Bellco.

Went in for help with mobile banking and to get a new card printed and felt very welcomed even though they were busy on a Saturday morning. They helped us get everything taken care of and Jess and Mary used amazing teamwork to take such great care of us and our needs!! This will be my main branch from now on!

Love the people here. They always welcome me with a smile and give the best service ever.

IS NOT CUSTOMER FIRST! I came in with a cashiers check ($70k) from the sale of my house wanting to open up an account. I was told I would need to wait 7-10 days for any of the funds to be available. I asked if they could make $5k available and/or call the bank on the check to verify funds. I was told NO. I thanked them, drove to the Credit Union of Denver where they were extremely helpful. They called the bank on the cashiers check and verified the funds. That day I left with a checking and savings account, a debit card, and a brand new relationship with a credit union that I hope last a long time. If you want a bank who listens to you, who wants to help you - AVOID BELLCO.

I have been a Bellco customer since 1987. This is the closest branch to me and it is about an hour away. Every time I have used this branch I'm ready to find another credit union! I love Bellco as a whole as long as I can use the call center. I usually get great help. Today I went in to get a new ATM card. I was told yesterday to wait until today and come over, I took the day off work to get there because I needed to access my account. They told me to come back tomorrow or later in the week. When I said I could not, they said they could not help! I asked to have a card expedited to me due to their error. No, not going to happen and I could not wait to get it today because they were not sure they would be available. I called the call center and spoke to Amanda. She is amazing she expedited my card and took care of another issue I have been working with this branch to fix for 3 years. This branch is rude, unhelpful and not customer friendly at all.

As a former credit union employee and banker, I understand the requirements for shared branching and that normally only basic transactions can performed. Don't come to this location if you need assistance for anything with shared branching. I went to the ATM to get cash as this location was a suggested co-op branch. I needed $40 in cash but wanted small bills for $20. I waited in line after getting my cash and tried to have the teller line make change for me. I was then told because I was shared branching they couldn't help me make change because they don't do shared branching transactions on the teller line. She then suggested the a another credit union 7 miles away. Really you couldn't make basic change for me and when I ask for help tell me to go somewhere else? Maybe you should advertise you aren't part of the co-op. Apparently member loyalty and service is an exclusive right for who they deem appropriate so don't come here if you are in need of anything because this is a bank not a credit union. Take your business down the street to someone who appreciates it.

I made a appointment for a business line of credit and took the day off in order make it, turns out the lady who was helping had no knowledge of what she was doing. Instead she goes and runs my personal credit for a personal line of credit. I kept on telling her she was supposed to run my business credit report not my personal and she kept repeating herself saying there is no business credit. So unprofessional and what a waste of time. I verified this information with the call center.