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Summary
"In and out if the store really quickly and a great price in fountain drinks."
"English speaking cashier refused to scan them."
"Great food and drink selection."
Do NOT go to this car wash. They scam you out of $20 for a terrible wash. I have streaks and dirt all over. I used to come here all the time for a $13 rinse. Now you can only get a top dog wash and there’s no sign explaining this until it’s too late to exit and time to pay. COMPLETE SCAM. Will NOT return.
We take your concerns seriously and we apologize for the inconvenience this has caused you. Rest assured, we will share this feedback to the station operator for appropriate action. - Shell Customer Care
This station has really lost its touch over the last 1-2 years. I'm 3/3(technically 5/5) with the car wash dying in the middle of the wash. First time, it died right after it suds my car(making it a hazard driving out), second; it died when the arms were rubbing the back of my car; and today it died right when it rinsed the car. The staff both times were just rude. Why do I keep coming here when all I'm getting is ripped off and rudeness? Go somewhere else to get what you need at a station.
We completely understand. We will make sure to share your feedback & suggestions to the station operator. - Shell Customer Care
Yeah. Fu this gas station. They don't accept formal i.d.... have to "scan your drivers license " to sell cigarettes... NOPE! Eat it. A PASSPORT IS A LEGAL FORM OF ID! I've seen harassment, been hit on while heading to the bathrooms, ... ugh. Its a gas station. Whoever owns this need to get on the game and do better.
We take these allegations very seriously. We expect that third parties selling Shell-branded motor fuels treat every customer in a fair and inclusive manner. If you have additional information regarding this incident, please contact us at: https://go.shell.com/3EiM2CH . Thank you! - Shell Customer Care
If it annoys you to serve me, you don't need my money. Willing to go a block further to never annoy your female cashier again for asking for cigarettes.
We completely understand. We will make sure to share your feedback & suggestions to the station operator. - Shell Customer Care
Would not sell me a pack of cigarettes because my form of i.d. is a current US passport. She said she has to scan my driver's license. Passports are a valid form of government issued photo ID. She was perplexed when I said this to her. I didn't feel like arguing and just left. Other times I have been here in the recent past the men working are overly flirtatious. I've been asked if I am married or have a boyfriend. Just a creepy place to go anymore. Won't be returning anytime soon.
Thank you for taking the time to share your concerns. We are sorry that this has been frustrating and will share your feedback with the station operator for immediate action. - Shell Customer Care
Drive 35 mins out of my wayfor $3.21 per gallon gas. Spent another 15 minutes trying to get gas out of the pump. When it never happened, my credit card was still active on the pump. Had to leave like that when hanging it up 13x did nothing and walking in the store asking the clerk to cancel my transaction to get my card off wasn't successful either.
Thank you for taking the time to share your concerns. We are sorry to hear this and will share your feedback with the station operator for immediate action. - Shell Customer Care
Do not pay at the pump here. They place a $100 hold on your debit card. It’s been almost a month since I put $20 worth of gas in my vehicle, and they still haven’t released the $100 pre authorization they placed on my bank account. That’s not cool at all.
Hi! The situation you described is a standard practice by banks & financial institutions when debit or credit cards are used to make purchases and pre-authorization is required. "Hold" should be temporary and be released depending on the holding policy of your card issuer. Thank you! - Shell Customer Care
This particular car wash only had the top dog option to clean the car. Otherwise, the place did a great job getting cleaning all the dirt off of the exterior of the vehicle.
26 aug 22. 1150pm attempted to buy 2 natural light 24ox beers. No. English speaking cashier refused to scan them. Scanned expensive beers. Tried to sell me 2 cheap beers for a total of 8 plus dollard. Didnt speak englidh. Thief!!
Thank you for letting us know. We are sorry to hear this and we will notify the station operator so they can resolve this matter. - Shell Customer Care
This gas station used to be awesome. The carwash is great and the free vacuums were a huge Plus. But for the last few months one of the vacuums barely works and the other is completely broken. The employees here don't seem to care when you tell them about it either. You just go back a week later and they're still broken.
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