Reviews
Summary
"Friendly staff, decent amount of items that may be needed in a hurry."
"All you need in a convenience store."
"My favorite place to fill - up"
I hate the hill over winter but still not to bad having it right there because I hit gas station to work.
My favorite place to fill - up
Thank you so much for this feedback! - Shell Customer Care
Rewards rarely work
Clean and well stocked
Not enough staff
The staff is well. Stuff is stocked. All you need in a convenience store.
I went in with a brand new debit card and made a $12 purchase and was charged that plus $19.19. They won't answer the phone either. Having to take it up with my bank.
Thank you for taking the time to share your concerns. We are sorry that this has been frustrating and will share your feedback with the station operator for immediate action. - Shell Customer Care
I came in wearing a mask and the employee on duty (young white guy, shorter side, brown hair) refused to sell me cigarettes if I wore a mask. I work in healthcare with children, so I generally wear masks in public spaces as an extra caution. The sign on the store even had a "wear your mask" direction. I was being respectful and just wanted to buy my smokes - I hadn't asked him to wear a mask because I realize that everyone has a different way of going about social-distancing. It was inappropriate and bullying of him to enforce his personal beliefs by refusing service and getting into a rant.
We take reports like this seriously, kindly provide us with additional information using our online webform at https://go.shell.com/3vsewFx. Thank you! - Shell Customer Care
This used to be the best place to buy gas (have here for 7 years) but ever since they updated or changed or whatever to the pumps, I've never had more issues trying to use a pump. The credit card authorization used to take less than a second (insert card and pull immediately) but now it takes up to 15 seconds and doesn't work half the time. Forget trying to use King Soopers fuel points because you have to click through like 4 screens following instructions before you even have a chance to enter the alternate I.D. But don't worry cause that won't work half the time either. It legit makes you feel like they're either ripping off your card or just don't give a darn about our time. I'm gonna try to never go back.
Thank you for taking the time to share your concerns. We are sorry that this has been frustrating and will share your feedback with the station operator for immediate action. - Shell Customer Care
Friendly staff, decent amount of items that may be needed in a hurry. Gas is great, and you get reward with the shell fuel card which is free to customers.
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