Xfinity Store by Comcast

Teddy was awesome. Complete and thorough knowledge of the products and services coupled with a high level of professionalism. Great experience with this young man.

I visited the Xfinity office in Boulder to grab a router for my university apartment. The staff there were quite friendly and nice, which was a plus. However, I did find the process a bit time-consuming, even though the university had already covered the payment for the connection. Overall, it got the job done, but be prepared for a bit of a wait.

Do not trust anyone here. My experience with Xfinity (specifically the self-proclaimed general manager Brandon) has been nothing short of a disaster. What was initially promised as a discount to my package turned out to be an endless loop of deceit and disappointment. I was assured—on four separate occasions, no less—that a discount would be applied to my account. Each time, this turned out to be a blatant falsehood. The pinnacle of this ordeal was my interaction with a manager named Brandon. Not only did he fail to rectify the situation, but he also refused to escalate the issue to someone who could. His inability to get me in contact with his district manager spoke volumes about the company's lack of accountability and poor customer service. It's evident that Xfinity cares more about roping customers into complicated contracts than delivering on its promises. I caution anyone considering their services to think twice. There are plenty of competitors who actually value customer satisfaction over deceptive tactics. Brandon needs some major coaching, and this could have been a different situation.

I absolutely love the customer service here. Everything in the store is neat and organized. The representatives truly cared about my issues and they found the best solutions possible. When I came into the store everyone was having a good time and greeted me nicely. I really appreciate the good vibes of this store and I wish other companies would adopt this atmosphere. Bravo Xfinity Boulder!! Thanks for the help 😊😊😊

Store has no reliable way to contact them other than in-person. All listed contact information routes to generic Xfinity assistant, I can't even call in to check stock on items. No website listed either, just the generic Xfinity homepage. Staff seem very lazy and do not want to work with you. I walked in with an Xfinity router IN MY HAND and the entire staff just looked up, didn't say a thing, and went back to what they were doing. I was clearly there to return equipment and needed service, but they could not be bothered. Unfortunately this is the only ISP in the area if you want decent speeds, they have a monopoly on all of Boulder High-Speed internet it seems...

After many years of being a loyal customer, Xfinity now has bad business practices of being dishonest. The store always tells me to call the 1-800 number to handle correcting "wrong" monthly service charges on contract. Why can't they resolve it at the store? It's pure nonsense. All calls always directed to agents all outside the U.S. , when they say "new" 2 year contract cost plan is what's per agreed. Also previous two agent try to talk me into a extra free mobile phone with "no extra fees." That was a lie as well. After reading details of contract, they would have added monthly service fee. Refused that bogus scam with previous two agents. This is the third time it's happened with mispricing two year contact. Xfinity outsources all calls outside the U.S. They never had such poor customer service many years ago. One can talk to an agent from here in the U.S., or go to the store to resolve these matters. After my contact is done, will be switching to another service. New grade rating: F

Told the guy who greeted me I was just trying to return my internet modem real quick. He said unfortunately there’s some people in front of you in the queue. I sat down and then watched him and 2 other employees stare at the same computer screen for 15 minutes before one went in the back room and the other wondered towards the front of the store. Another 15 minutes passes as people with appointments skip me. Finally I get called, someone scans my modem and says you’re all good within 1 minute. Figure out a better system, I told you what I was there for, are you wasting my time on purpose or is that employee just really bad at his job?

I've noticed the many negative reviews posted here and cannot dismiss them out of hand. Nevertheless, my experience was entirely positive and I will cite names. Irving spent a very long time helping me transfer my number from Tracphone to Xfinity. He was both professional and patient- both valuable assets when dealing with Tracphone's incompetence. Before I left Mike very kindly ensured that all issues had been resolved.

Thank you Richard for your help tonight on 8/16/2023. I came in with a billing issue and Richard was fantastic with helping me immediately and making sure I was taken care of. Thank you for the positive experience and great customer service!

I have had one (1) positive experience here, every other time, well, Comcast's reputation precedes itself. I have been asked to either wait 30 minutes or make an *appointment* to return a modem.