place hero

Petco

Retailer dedicated to pet supplies

Pet store · $$
  • Kerbside pickup
  • Delivery
  • In-store shopping
1265 Sergeant Jon Stiles Dr F, Highlands Ranch, CO, 80129, United States
Closed · Opens at 9 AM Thu
stores.petco.com
+13033460471
Make an appointmentpetco.com

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Wednesday
9 AM - 8 PM
Thursday
9 AM - 8 PM
Friday
9 AM - 8 PM
Saturday
9 AM - 8 PM
Sunday
10 AM - 7 PM
Monday
9 AM - 8 PM
Tuesday
9 AM - 8 PM
Wednesday
9 AM - 8 PM
Thursday
9 AM - 8 PM
Friday
9 AM - 8 PM
Saturday
9 AM - 8 PM
Sunday
10 AM - 7 PM
Monday
9 AM - 8 PM
Tuesday
9 AM - 8 PM
Wednesday
8 AM - 6 PM
Thursday
8 AM - 6 PM
Friday
8 AM - 6 PM
Saturday
8 AM - 6 PM
Sunday
9 AM - 6 PM
Monday
8 AM - 6 PM
Tuesday
8 AM - 6 PM

Reviews

5
61%4
21%3
8%2
2%1
7%
4.3
434 reviews

Summary

"Great price, selection and service"

"Nobody deserves to be treated like she treats her staff at work."

"The customer service from all the workers was a wonderful experience."

Gini San Miguel · 9 months ago

Usually I am treated with respect and value the service provided. The girl with the green hair however has poor public relation skills and is inflexible and rude. I will never return to Petco for grooming. She has no idea how to manage and help customers who need alternatives and assistance when needed.

Owner's response · 9 months ago

Hi Gini. We regret that our store partner's attentiveness fell short of your expectations. We value your feedback and will use it constructively to enhance our training programs and ensure our team provides exceptional service. Thank you!

Kaoru Luka Lee · almost 10 months ago

I had Birthday coupons and the female cashier told me it didn’t work for the purchase. I know it was good for the products so I talked another male cashier and he applied those coupons without any issues. Very poor customer services she provided.

Owner's response · more than 9 months ago

We are sorry to hear about the lack of attentiveness during your visit, Kaoru. Your feedback is important to us, and we will use it to reinforce the importance of attentive service among our team members. Thank you!

Morgan Miller · almost 11 months ago

Tyler… out of this world customer service. I was desperate to find my dog her Rx food, as she neared the end of her stock. It’s so hard to find her brand. We called Petco in Highlands Ranch and spoke to Tyler. Who went so far above and beyond, to make sure we could get a case of her food (right after being stocked off the truck). I can’t thank you enough Tyler. You have a loyal customer here 😃

Owner's response · almost 11 months ago

Thank you for your review Morgan Miller! We love hearing about the amazing experiences at our local stores, especially with the great service that Tyler has shown and the impact they have on pet parents like you. We can’t wait to see you again!

Donna Hoffner · 9 months ago

Great food for our dog - Hills Science Diet. Aisles of full of choices of: toys, leashes, dog beds, clothing, and treats. Stop by on your dogs birthday for a free special treat .

Owner's response · 9 months ago

Your positive feedback about the selection in our store is greatly appreciated, Donna. We work hard to source a wide variety of high-quality products to cater to different needs, tastes, and preferences. We hope to see you again!

Miranda Caserta · 11 months ago

This Petco is much smaller than any other Petco I've been to. The employees were nice and the store was clean, but very limited selection of dog toys and food. Would work in a pinch, otherwise I'd recommend going elsewhere.

Owner's response · 11 months ago

Thank you for your review Miranda Caserta. We regret that you were not satisfied with the selection in our store. We value your feedback and will use it to evaluate our product offerings and make necessary improvements to meet the expectations of our customers and their pets. We hope to see you again soon!

Dawn Venable · 1 year ago

Shannon has been our dog's groomer for years now and has always done an exceptional job for him. This past week our dog showed signs of distress after we dropped him, he is now 14 and has developed a lot of anxiety. Shannon recognized his distress immediately and contacted us. She met with us with him when we arrived and explained everything that had happened and helped us think of solutions for the future. She went above and beyond for our little man and we will forever appreciate her for taking such good care of him.

Suzanne Kimmerle · 9 months ago

Juno did such a great job grooming both of my dogs. I’ve already scheduled their next appointments!

Owner's response · 9 months ago

Thank you for your review Suzanne. We're delighted to receive your compliments about our staff! They work hard to provide exceptional service, and your recognition means a lot to us.

Barbara Reynolds · more than 9 months ago

I was having trouble with my PETCO app loading my rewards. The young woman who helped me was very kind and knowledgeable. She called customer service and was able to load all my rewards. Thank you

Owner's response · more than 9 months ago

Thank you for taking the time to leave us a review, Barbara. Your feedback is important and we rely on hearing from our guests to ensure we’re providing the best experience for our customers and their pets. Thanks, again!

Kelly Diaz · 1 year ago

The only reason I continue going to this Petco is bc of the location only 5 min away from home and I have the Vital care deal which is totally amazing, so worth it to get your pups nail trimming & teeth brush unlimited for a great deal and on top of that you get rewards every month to use it in store. Juno is such a great friendly person, I’m very happy when he takes care of my pup. The reason I’m giving a 3 star is bc of the rest of their personnel , especially the very cranky unhappy cashier, don’t know her name but she makes the final experience awful, I’m not trying to be mean here but she has the worst customer service skill, she seems like she hates the job and makes me sad they still have her ALL THE TIME. She’s not pleasant to deal with, even her face is like a pitbull ready to attack you. The rest of the girls are ok but they can be friendlier too.

Owner's response · 1 year ago

Hi Kelly. Thank you for your honest review, we are disappointed to hear about your experience with our store partners. Rest assured, we take your concerns seriously and will take appropriate measures to improve our service quality. We hope to see you again soon!

Erin Davis · 1 year ago

Great self pet wash! Everything you could need for a squeaky clean dog

Owner's response · almost 1 year ago

Hi Erin. Thank you for your kind words about your recent grooming experience! We're thrilled to hear that you and your pet had a positive and satisfying visit. We hope you'll visit again!

Photos

About

Chain with pet food & supplies such as toys, beds & pet technology products, plus medication.

Service options

Kerbside pickup
Delivery
In-store pick-up
In-store shopping
Same-day delivery

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

Planning

Quick visit

Payments

Credit cards
Debit cards
NFC mobile payments
Credit cards

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