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Castle Rock Self Storage & U-Haul

    11 Kellogg Ct, Castle Rock, CO, 80109, United States
    Closed 路 Opens at 9 AM
    castlerockselfstorage.net
    +13035367322
    Wednesday
    9 AM - 6 PM
    Thursday
    9 AM - 6 PM
    Friday
    9 AM - 6 PM
    Saturday
    9 AM - 6 PM
    Sunday
    10 AM - 5 PM
    Monday
    9 AM - 6 PM
    Tuesday
    9 AM - 6 PM
    Wednesday
    6 AM - 9 PM
    Thursday
    6 AM - 9 PM
    Friday
    6 AM - 9 PM
    Saturday
    6 AM - 9 PM
    Sunday
    6 AM - 9 PM
    Monday
    6 AM - 9 PM
    Tuesday
    6 AM - 9 PM

    Reviews

    5
    77%4
    8%3
    6%2
    1%1
    8%
    4.5
    113 reviews

    Summary

    "Owners and staff extremely helpful, friendly, and knowledgable."

    "Friendly folks, great check in service"

    "The people who run this are the bomb."

    Rick Cox1 year ago

    The staff and site manager have always been outstanding. Their customer service is second to none. The location is always clean easily accessible. Beth has gone out of her way to accommodate me and my scheduling needs. I was in a bind and no other company was willing to help me in the short amount of time that I required and after calling Beth I was able to secure a site without having to change the schedule with my movers and transporters. So yes they are amazing and super fantastic

    Owner's response1 year ago

    Thank you for letting folks know how we are doing. Beth is outstanding and provides good ol' fashion customer service. Thank you so much for giving us a chance to earn your business.

    Ally H1 year ago

    We have used this storage facility for almost 2 years. Beth, the manager is so amazing. She treated us like family and she was so kind and accommodating. All of the staff were always so helpful and professional. I highly recommend this storage facility. We were so happy here!

    Owner's response1 year ago

    Ally, Thank you so much for taking the time to give us a review and let others know how we are doing. I sincerely appreciate the business!!

    Deb Stone10 months ago

    Beth is wonderful! Everyone so helpful and courteous. Would absolutely recommend to others and use again.

    Owner's response10 months ago

    Deb, thank you for the review. We agree, Beth really works hard to give everyone a great experience and tries to solve problems with a smile. Thanks for letting others know.

    The Balloonista1 year ago

    I rent trucks for my business weekly and this is the only location I trust for always having the BEST customer service and availability! Beth and her team are terrific and reliable and that鈥檚 all that matters when you need dependable service and products. Highly recommend as your go to Uhaul provider!

    Owner's response1 year ago

    Thank you very much for the 5-star review and letting others know how we are doing. We sincerely appreciate the business and your trust!

    Jeff Browning1 year ago

    This isn't a real U-Haul. For this reason, they do not accept returns of unused boxes, and their prices are higher than a real U-Haul. You should actively avoid using this business for this reason. It's really just a storage facility, that sells a few U-Haul products. My conversation with the sales person went like this. I mentioned that I would return my unused boxes, and the salesperson said that they didn't accept returns, and was doubtful that any other location did either. Okay, folks. It's actually printed on the side of the box. How can you be in the U-Haul business and not know that? I did return unused boxes to the U-Haul on Gilbert. That's when I discovered that this location is overcharging. The Kellogg location charged me $12 per box for large picture boxes. The price at the Gilbert location was $8 for the same box. Again, actively avoid this business. They might be a good storage facility, but U-Haul? Not so much.

    Owner's response1 year ago

    Jeff, the vast majority of U-Haul trucks are rented through Dealers. That is U-Haul鈥檚 business model. We are a dealer. We purchase our boxes through U-Haul. (and yes they make a profit selling them to us) However, we don鈥檛 pay the same price as U-Haul Corporate. So, naturally, our prices are going to be higher. We are not overcharging; we pay more for boxes. By your theory, you would give every Gas Station a 1-star rating because they sell Snicker bars for more than Walmart does. Do all the Airport restaurants get a 1-star rating because they charge more for a hamburger? I guess 7-Eleven deserves a 1-star rating because they don鈥檛 sell gas as cheap as Sam鈥檚 Club. Their costs are higher, as ours are. We can鈥檛 get lower prices on our boxes because we don鈥檛 buy boxes on the scale that U-Haul Corporate does. We buy a couple thousand boxes per year. U-Haul spends hundreds of millions of dollars on boxes. Who do you think gets a better price? It's obvious you don鈥檛 run a business and have no idea how U-Haul works. Your review is disingenuous at best. By the way, our ratings on U-Haul's website are higher than U-Haul Corporate. The 3 reviews you gave at the exact same time trashing us and U-Haul on Gilbert while glowing over U-Haul on Manatt makes me wonder about your true motivations.

    Marianne Peirce1 year ago

    I am a Castle Rock resident since 2000. My lease had ended in 12/19 & I needed to store my belongings until I could find a new place to live. Self Storage had always been close to me, so I stopped in & told the office my situation. They gave me a fair deal, were professional & very friendly, so I was pleased I made the right decision. It was a huge chunck of my stress eliminated from my life, thanks to them. The beginning of this year, 2023, I met the Resident Manager to discuss a new lease & what a breath of fresh air she was. I told her my story which was completely upside down, as I've been waiting to be added to the national transplant list & a slew of other horrible events I was dealing with. She listened to my every word & kept me at the same rent amount, rather than lose me to another local storage company. It can't even describe what a huge weight it was lifted from my life. I could never thank her enough. I may not even make it to my transplant surgery but that gesture was the nicest thing anyone had done for me in years & I appreciate it more than she realizes or words can say. I'm so thankful I found Self Storage back in 2019 & am glad I'm still there in 2023. They truly take care of & work with their customers & I would highly recomment them to anyone needing storage services. Thank you.

    Owner's response1 year ago

    Marianne, may the Lord bless you as you go through this trying time in your life. We wish you the best with your upcoming surgery. Thank you for trusting us with your valuables. Beth is awesome with customers and I'm happy she could help you. Best wishes!

    Dale Owen1 year ago

    I want to give a shout out to Beth and the boys down at Castle ROCK Self STORAGE. I have a sister who needs a lung transplant. She had to move out of her place on a last minute notice and I was in a bind to figure out what to do with her belongings. I called Beth and told her what was going on and she told me she would see what she could do. A couple hours later Beth called me back and had a couple of rental units for me, a U-HAUL TRUCK, blankets, boxes, bubble wrap and a dolly. I went down there and they had my paper work ready to go and be signed and my truck ready. A couple of friends helped me get my sister's belongings loaded up and when I got back to castlerock self storage the boys came out and helped me unload the truck and organize it into the the two units since I was short handed. I take care of my 81 year old mother so spare time is hard to find. I could not of done this without Beth and THE BOYS HELP. I thank all of you from the bottom of my HEART, you will always be in my prayers and my thoughts. GOD BLESS THE THREE OF YOU! SINCERELY, DALE. JESUS CHRIST FOREVER! 馃槝馃晩馃晩馃晩馃懛

    Michael Sandoval1 year ago

    I absolutely love castle rock self storage been a customer for 8 years and in those 8 years I have run into different scenarios and they are always there for me excellent customer service they go above and beyond need some where to store your belongings or just need a truck rental they are the place to go you won't be disappointed Beth is the current manager on site and she is a rock star she will address any issue you have thanks for listening and have a wonderful day

    Owner's response1 year ago

    Thank you so much for your business! We agree with you, Beth is an outstanding manager. Thanks for letting everyone know how we are doing!

    V1 year ago

    Beth is great. Help me out tremendously when my wife and I found ourselves in an emergency need. Great place

    Owner's response1 year ago

    We agree! Beth is outstanding with customers and really cares. Remember "Old Fashion" customer service? Well, that's Beth. Thank you so much for letting others know about how you were treated. We sincerely appreciate the business.

    Sean Griffard (Sean Patrick Griffard)1 year ago

    This is an amazing place to rent a storage unit or Uhaul equipment. They are so friendly, professional, and organized. I鈥檝e been here multiple times and Beth is always so incredibly helpful! Thanks!

    Owner's response1 year ago

    Thank you for the review and the 5 star rating. We agree, Beth does an outstanding job and really cares about helping people. We appreciate the business!

    Photos

    Accessibility

    Wheelchair-accessible car park
    Wheelchair-accessible entrance

    Payments

    Debit cards
    Credit cards

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