Famous Footwear Outlet

This location has horrible customer service. I came to pick up an order a few minutes after they opened. The staff were at the register. I walk up, they did not even bother to look up nor greet me. I had to ask if one of them can actually assist me. I get a dry tome "What's up?" from the female. I gave her a look like that is how you great customers? I stated the reason for coming, she hands me the items that I ordered then went back to what she was doing. Which from what I could see was nothing. This location is not worth driving down to. Luckily I live in Castle Rock, but notice that the customer service in Castle Rock is not good no matter where I have gone. I have not been back in this location since then and will not go back. I will drive to the next closet location if I need to visit a Famous Footwear. If I could give 0 stars I would. To the management you may want to train your staff on how to treat customers because one day they will be rude to the right customer who is not going to accept horrible treatment!

Great experience, the gal who checked us out was personable and asked us if we had a rewards number then checked and found us a redemption of like 5 dollars. It was a very nice effort and appreciated.

Walked in and no one was around. Tried on three pair of shoes. Employees were toward back - maybe stocking shelves. One guy in an Arenado Rockies jersey that worked there walked by while I was trying on a pair. No eye contact, no ‘can I help you.’ Store was a mess. When I walked out he and the lady working there were by the registers having a personal conversation. Walked right by them - not a word. I actually don’t like a lot of pressure when shopping but come on.

everyone was super nice, greet you as soon as you walk in the door, and if they didnt have my size they offered to look at another store for me or have it delivered to my home. Great customer service

Brian was amazing! He helped me select shoes to help give me arch support. He is very knowledgeable about the different brands they stock

It tis a nice establishment nice associate's very helpful wheel chair accessable great with kids prices are wonderful 👍, Great experience going to this store A+ would go again!

I had an issue with on online order for store pick up. Sierra and Kevin at the castle rock store went above and beyond making sure I was able to complete my purchase. Although they very busy with all the other holiday shoppers, they both were courteous, attentive and professional in handling my needs. Amazing people = Amazing service. Thank you!

Went in looking for some summer sandals but didn't find what I was looking for. There was an assortment of shoes and sandals but I wasn't able to find what I was looking for. Maybe next time.

Took my daughter in to get a couple of pairs of boots before the storm hit. Selection was great, store was clean, and the staff was fantastic. Love that they are also supporting local school kids in need of shoes.

BOGO almost year round. Good for those who buys more than one pair. Not the best collection though.