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Summary
"Great selection, prices, and knowledgable service technicians."
"The service was quick, price was fair and the customer service was great."
"Staff is friendly and this will be my main location for tires."
Every time I visit this Discount Tire, they are friendly, welcoming and helpful. Even when the line is long, they give each customer kind and respectful service. Many times I have come in with flat riding mower tires or nails in my car tires and they repair them or are able to sell me a replacement. They always go above and beyond when it comes to customer service. I believe their prices are very competitive, but I will always choose this store because of the excellent customer service. (I'm not related to anyone who works at the store :)) Discount Tire on Smoky Hill is the best!
I took my vehicle in yesterday to have to tires rebalanced. I had not purchased the tires at Discount, but Caesar made it happen and no cost to me. I was ecstatic when I was told there was a zero balance. So I decided to purchase a new set of lug nuts that were black and would match my wheels. Great job! Keep it up
I made an appointment to have my tires rotated, got there a little early (which was good as there was a long line). I hear the front counter guy telling people in front of me and on the phone the wait would be 3 hours but when it was my turn,it was "You have an appointment, you will get right in". I was on my way home in 30 minutes. Good service!
I cannot say enough about the professionalism and service was have received at this location. A++ If I could give you another star, I would in a heartbeat. They answer the phone quickly, they're helpful, knowledgeable, and they honor their word. An example is... They mistakenly cracked a hubcap while fixing a tire for us. I called to inform them and he didn't even ask for specifics, he immediately told me that they were ordering a new one and it would arrive the next day as they had rushed the order and additionally ordered a second one for the other wheel the we actually cracked ourselves. All at no cost to us. We've had wonderful experiences like this with them for years now. I won't but tires anywhere else. Customer for life. In a world where it seems customer satisfaction may be a thing of the past, they set a very high bar. Thank you Discount for all you do and have done.
I wanted to share how amazing the manager is. I believe his name is Sieger - and he took the time to personally call me after an unfortunate experience I had at the store. He was VERY apologetic, and I felt heard. His call would have been more than enough to soothe any bad feelings, but he then offered and scheduled for my car to be detailed. Amazing customer service! I recommend this store, and will be returning in the future.
Amazing customer service. I come here for my vehicle tires. Today I decided to come for my little boy's bike tires 馃榿. They were so accommodating and took time to find the right tools to put air in his bike. He's so happy. Grateful mother over here 馃槍
Scheduled an appt, went in, they grabbed my keys and about 45 minutes later my wheels were balanced and one of my tires had been replaced. It was busy but they were fast and the customer service was great. The thing I love most is that I originally bought my tires from them and paid for the warrantys on the tires. With that being said: 1. They balanced my tires for FREE! 2. They replaced a side punctured tire from a nail for FREE! The only thing I paid for was a new warranty on the new tire which didn't even cost me 30$. Super convenient!
This place is awesome! My husband and I have both had our tires replaced here and the staff were very nice and helpful. Recently my car had a flat tire and they were able to quickly help me and provide some guidance about an upcoming road trip. Would definitely recommend this location for any tire needs!
Ask for a tire rotation and check out tire pressure management system. One needed to be replaced. Gave the okay come back. Was not done. Now I'm sitting here waiting going to BS incompetence and I'm now editing my review. They are getting on it right now fixing it giving me the tire sensor for free which is about $60. So this is as much a very appreciated even though it cost me more time and then convenience so they redeem themselves
Discount tire is dependable and best customer service . I had to go back for the wiper blade change I pd for and after checking trunk, had to put back the parts of the vehicle, tools, and lift as they weren't put back in trunk. But the spare was inflated. Yay
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