Discount Tire

Called this morning and spoke with Robert. Made 1:00 appointment for a protection plan replacement. I was greeted on arrival by Josiah. His service was prompt, car was on lift within 10 minutes of arrival. Lobby was clean and comfortable. Jason handled replacement. I was in and out within 35 minutes. Efficient, excellent operation.

Went to this location this evening to repair a leak caused by a screw in the tire. I have 4,100 miles on the vehicle and have never used the key card. This is how my car was returned to me! The card looked like it was ran over by a truck and my rim was damaged. The car was done at 6:05 and the location and their customer service line was closed when I tried to contact them after discovering the damage. I shouldn’t have left before inspecting the car with my flashlight in the dark. Big mistake. I’ve been a customer at this location for several years and have never had an issue like this before.

I’ve had to come in 3 separate times in the last 30 days for different random tire needs and Robert and the team are absolutely fantastic. Robert has helped me several times and made suggestions about what the best (and best value) decision was. This location especially has shown me such courtesy and the technicians are excellent and quick. This is a place I’d send my friends and family if they needed tires or service. Thanks guys!

Staff was nice enough, but after making an appointment to get my tires rotated, inspected and balanced I got 20 minutes down the road only to have my tire pressure light come on. Luckily I was near another discount tire on my way back up to the mountains, but because I didn’t have an appointment there I lost 2 hours of my day to a leaking valve stem that should have been noticed during the tire service. I even mentioned before they took the car that I had constantly been having to put air in the tires and thought it might have a slow leak. Pretty disappointing…

You can't beat Discount Tire prices and this is another great location with a great team. I got wheels and tires for a great price. Make an appointment to avoid waiting because I was in and out in 50 minutes. Clean facility with a comfortable lobby. Brian and Robert helped me in the store and as always the garage team was looking sharp and focused. I seriously recommend this location with confidence. I will return.

I’ve been coming to this place for many years now. It has excellent customer service! If your low tire pressure comes on then you can go through the drive thru and have them fill up the tires for free. Today I came because there was a bulge in one of my tires. I accidentally made an appt at the wrong location and they weren’t even annoyed and mentioned they could still get me new tires put on my car today (this was at 4:15 when I came and they close at 6:00). Plus I had to reapply for their credit card -Robert was super patient and spent all the 10 minutes needed to do that with me as well as make sure what tires I wanted. This place is super busy, but they are patient, professional, positive, and really do everything they can to help you. This is why I keep coming back and will continue do so in future.

Had an 11:30 appt - not called up till 12 after waiting in line behind 3 people. Then wil take another hr to rotate tires. Other than that everything was fine. Staff is great and friendly. Work seems fine. Wait is the reason for the 3 rating

Just went by the other day for a rotation and coincidently had to go back today for a patch after picking up a screw. When looking at the damaged tire with the desk guy we noticed scratches on my wheel around the lug nuts, he pointed them out presumably to absolve them of any future damage. The scratches were new to me, definitely from the rotation the other day because they were flawless before the rotation. I said “I was here last week for a rotation so that was your guys”. I should have just gone somewhere else for the patch but I just told him I’m documenting it so be extra careful. He didn’t apologize or acknowledge that I asked them to be careful. I should have checked before leaving the other day, that’s on me, but reading a couple reviews shows I’m not the only one with this experience at this location. Discount is usually decent but I’d avoid this location, the management isn’t holding their workers to any standard of workmanship, pride, or care for customers’ vehicles. I’ll be going to a different location when I buy new tires in a few weeks!

Went to this location twice. First time they installed the tires in the incorrect orientation (directional tires). Second time I brought wheels in so they could mount snow tires on them (so I could have a summer/winter set of wheels tires). Instead of mounting the snow tires on the wheels I brought to the front counter, they mounted them on the wheels that were on the car. Called today to see how much it would cost to mount/balance tires on a set of wheels that I would bring in, this time they HAD to know what sort of car it was for before they could tell me a price. I told them there would be no car, just me bringing in wheels and tires. They refused to disclose price until I shared what car. It's a lowered Pontiac Solstice - they will not be able to lift it up with their tools, so that's why I'll do the work myself. I told them what type of car and I was quoted a total of $126. Called two other shops around town and they were a total of $80 - neither shop needed to know what car it was for. Shop around.

This is the second time that I have had the same experience here. I had my tire pressure checked, a screw was found in one tire. They put me on the waiting list to have it repaired… estimated time was 1 hour 40 minutes… so I waited. After an hour and 40 minutes I asked how much longer it would be. Was told that it would be another hour. Another hour goes by and they tell me that it is still another hour! If you don’t have time to fix it, just tell me up front instead of wasting half of my day. I ended up going to Peerless Tire and they had my tire fixed in 20 minutes.