Big O Tires

I just had excellent customer service over at big O tire. They were the closest tire place to my house so after putting air in my tire I headed over there they swapped my tire out for the donut because they’re super busy and they have my tire and they’re repairing the nail that is in it. Luckily it is repairable and by the time I’m done getting my errands done I’ll be able to come back by and I’ll put my tire back on. What makes the customer service even better is the way they treated my 7 year old stepson. My son was absolutely fascinated by what was going on the guy literally let my son help him push the button on the impact drill, and put air in the tires. Then explain to him everything he was doing and why he does it, and how it works. I literally cannot compliment this employee higher. This was phenomenal.

I was at Big-O yesterday because I had a vibration in my steering when I went over 67mph. I had them balance my tires and check my break pads. An hour later they called me and let me know my breaks were fine and the vibration was caused by my tires being out of balance so they added 5 ounces to one tire and 1 ounce to another and fixed the problem. I almost cried when I saw the bill was FREE. (I'm a sensitive guy so I get choked up when people are nice.) With so many people out to make a buck off you it was so nice to deal with people who were honest about my break pads and balanced my tires for free. I do a lost of business with Big-O so I don't know if they always do this for free but it was sure a nice surprise. It makes me feel like these guys are honest mechanics.

The staff at Big O tires is always friendly and helpful. They make sure I understand what they are doing and give me a heads up about services that will be needed in the near future. They are my go-to car place!

Showed up at opening staff is very friendly and thoughtful and efficient for the services that needed to be completed. I will only come to THIS STORE for my tires and other vehicle service moving forward!!!!A+++

I've walked away from every interaction I've had with the staff at this location knowing I'm getting the best possible service in the area! They truly do care about doing what's best for you and your vehicle and I could not be any happier with the service I've received from them over the past couple of visits. Kudos to the manager and the rest of the team!

Excellent customer service. Brandon was very kind and willing to help with my particular need. I could also see how he assisted and helped the clients who were in front of me while I was waiting. Definitely a place where they treat you with respect and professionalism.

Great place! Awesome service in a timely manner. Very approachable employees and the quality of work is amazing! Will continue coming here for my vehicle maintenance and will tell fiends and family to come as well!

I want to thank you and your shop my daughter traveling alone stopped in. She had a bent rim and flat tire. You were able to take care of her and sent her on her way. Thank you again so much for taking care of her.

My experience at Big Tires was great. I had an issue with my steering wheel shaking at high speeds. The person working at the counter, Josh, was very professional and a tremendous help. The problem was quickly identify and fixed.. I would highly recommend Big Tires.....

First and foremost, I wanna say thank you to Brandon and his amazing team. Brandon has helped me tremendously within issues that I have been having with another tire shop. I would 100% recommend this shop, They are professional fast, but mostly, they are honest and upfront with everything. Once again, thank you, Brandon.