Pep Boys

I made an appointment for an oil change scheduled at 11am. I was monitoring the service tracker that was texted to me upon making the appointment. The service was not performed for 6 hours and wasn't started until an hour before the business closed. They did not have time to do a break line flush or replace the cabin air filter because I wanted my car back after 7 hours.

This company is a terrible company. I have had issues in the past but was willing to give them another chance. Pep boys will never get any of my hard earned money again and I will tell everyone I come in contact with to never use them. If they were the last company on earth that could fix my vehicle, I would just walk. I was going to buy 4 tires for my vehicle but unfortunately life happens and I was not able to afford 4 tires this month. I was able to buy 2 with installation. I was told that since my vehicle was an all wheel drive that pep boys was not allowed to only put 2 tires on. It had to be all 4. This is my issue. It is my vehicle not theirs. If they don't want to sell to me then tell me. Tell me I am a sorry piece of junk and I am not worth a single breath of time. But to dictate how many tires I can put on my vehicle is not their business. Cigarettes have a warning on them that they might cause cancer if I smoke them but it doesn't say if I buy them I have to smoke the whole pack. I have a choice. This is the problem we are facing today. Companies like pep boys are trying to dictate what they want and to not allow you to have a choice.

This is a disappointing location of Pep Boys. I brought my car in to be looked at because there was a sensor that going off on my dash. This was the main reason I came!! I figured why not get an oil change while I was here. I told them I was already going to my normal mechanic for my brakes later in the week. The guy Dave could not bother to listen to anything I said and was so focused on the fact that I needed my brakes that he did my pull change and totally ignored the only reason I came here! Soo Dave apparently is a one of those men that feel women are incompetent and unable to understand and take care of their automobiles. Well Dave you have successfully lost Pep Boys from a customer! I'll take my car to Les Schwab for tires from now on. They respect me and believe that as a woman I can and do take care of my own car just fine without a man telling me what to do!!

I towed my car to this location. That night it snowed. They scratched an entire one week old vehicle removing the snow. Every side of my car is scratched!!! Not even 100 miles on my car, my car is RUINED.

One if those occasions I wish zero stars was an option. Apparently scheduling is too difficult for these chaps, so I suppose I should be grateful I didn't end up trusting them with my car.

I've been a Pep Boy's customer for the better part of 15 years and the experience has almost always been positive. That said, my experience at this location today was horrific. Sadly, Pep Boys may have just lost me as a customer for good because of this one location. I dropped my car off this morning for my appointment and it took the staff 7 hours to do a simple oil change. Not only did they try to act like that was a normal amount of time for an oil change, but they didn't even start the oil change until 6.5 hours had already passed (conveniently right before they closed). As an added bonus, they charged an outrageous 90 dollars to install a new battery I'd already purchased. Another Pep Boys nearby quoted me 10 dollars to do the very same job. Having replaced my own battery many times (often in less than 5-10 minutes), I was stunned when the manager billed 90 dollars for the install fee. Had i known they were going to rob me blindly I would have done the battery install myself. Do yourself a favor and stay away from here unless you enjoy being scammed. There are actually multiple one star reviews on this location today alone. That should speak volumes about how this place operates.

If your a female take a man with you if you go here hate to have to say it like that but these guys we’ll take advantage of you if not , I was extremely disappointed and ended up paying 200 for absolutely nothing —🖍️🖍️ so just a quick follow up … took my truck to a place down block and got everything done under 450 turns out you CAN replace and locate one coil which was so disintegrated they saved it to show me where at pep boys they charged me 179 for a inspection visual and hands on inspection Where he said we checked and rechecked and no I can’t replace 1 coil at a time , also I didn’t need a new compressor it only needed a switch reconnected - so good thing I didn’t pay $5000

I cannot express my gratitude enough for these individuals. Even with the bad news I received regarding my vehicle, it was handled with the utmost respect.

Customer service goes a long way. Thanks for the kindness and explanation of what my vehicle needs.

Called on Monday & asked for an appointment to get tires rotated on 1 car while I wait. Arrived for the appointment on Wednesday and was told it would be a minimum 2 1/2 hour wait. Guy at the counter said they usually tell people that when making the appt.. It ended up costing me double because of the need to Uber home & back. It took them 4 1/2 hours to complete the job & left me without wheels most the day. They were polite & told me I’d be needing tires soon, but I’ll be buying them and having them mounted elsewhere. My time is valuable.