place hero

Pep Boys

  • In-store shopping
18385 E Girard Ave Suite B, Aurora, CO, 80013, United States
Open · Closes at 7 PM
pepboys.com
+13037660888
Make an appointmentpepboys.com

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Tuesday
8 AM - 7 PM
Wednesday
8 AM - 7 PM
Thursday
8 AM - 7 PM
Friday
8 AM - 7 PM
Saturday
8 AM - 7 PM
Sunday
Closed
Monday
8 AM - 7 PM

Reviews

5
52%4
11%3
3%2
6%1
28%
3.5
141 reviews

Summary

"Excellent service and customer attention"

"Manager refused to refund me my money."

"He gave me 3 different prices the same day."

Reid Ruiz · 1 year ago

I made an appointment for an oil change scheduled at 11am. I was monitoring the service tracker that was texted to me upon making the appointment. The service was not performed for 6 hours and wasn't started until an hour before the business closed. They did not have time to do a break line flush or replace the cabin air filter because I wanted my car back after 7 hours.

Owner's response · 1 year ago

We apologize that you had a poor experience. Please allow us to review your experience by sending us your contact info and details of your visit to [email protected], so we can investigate further. Thank you.

Mike · 1 year ago

This company is a terrible company. I have had issues in the past but was willing to give them another chance. Pep boys will never get any of my hard earned money again and I will tell everyone I come in contact with to never use them. If they were the last company on earth that could fix my vehicle, I would just walk. I was going to buy 4 tires for my vehicle but unfortunately life happens and I was not able to afford 4 tires this month. I was able to buy 2 with installation. I was told that since my vehicle was an all wheel drive that pep boys was not allowed to only put 2 tires on. It had to be all 4. This is my issue. It is my vehicle not theirs. If they don't want to sell to me then tell me. Tell me I am a sorry piece of junk and I am not worth a single breath of time. But to dictate how many tires I can put on my vehicle is not their business. Cigarettes have a warning on them that they might cause cancer if I smoke them but it doesn't say if I buy them I have to smoke the whole pack. I have a choice. This is the problem we are facing today. Companies like pep boys are trying to dictate what they want and to not allow you to have a choice.

Owner's response · 1 year ago

We apologize that you had a poor experience, Mike. Please allow us to review your experience by sending us your contact info and details of your visit to [email protected] referencing (Google Review), so we can investigate further. Thank you.

Amber Brady · 1 year ago

This is a disappointing location of Pep Boys. I brought my car in to be looked at because there was a sensor that going off on my dash. This was the main reason I came!! I figured why not get an oil change while I was here. I told them I was already going to my normal mechanic for my brakes later in the week. The guy Dave could not bother to listen to anything I said and was so focused on the fact that I needed my brakes that he did my pull change and totally ignored the only reason I came here! Soo Dave apparently is a one of those men that feel women are incompetent and unable to understand and take care of their automobiles. Well Dave you have successfully lost Pep Boys from a customer! I'll take my car to Les Schwab for tires from now on. They respect me and believe that as a woman I can and do take care of my own car just fine without a man telling me what to do!!

Owner's response · 1 year ago

We apologize that you had a poor experience. Please allow us to review your experience by sending us your contact info and details of your visit to [email protected], so we can investigate further. Thank you.

Romy greco · 1 year ago

I towed my car to this location. That night it snowed. They scratched an entire one week old vehicle removing the snow. Every side of my car is scratched!!! Not even 100 miles on my car, my car is RUINED.

Owner's response · 1 year ago

We apologize that you had a poor experience, Romy. Please allow us to review your experience by sending us your contact info and details of your visit to [email protected] referencing (SOCIAL SITE), so we can investigate further. Thank you.

Jeremy Francis · almost 1 year ago

One if those occasions I wish zero stars was an option. Apparently scheduling is too difficult for these chaps, so I suppose I should be grateful I didn't end up trusting them with my car.

Owner's response · almost 1 year ago

We apologize that you had a poor experience, Jeremy. Please allow us to review your experience by sending us your contact info and details of your visit to [email protected] referencing (Google Review), so we can investigate further. Thank you.

Tyler Anderson · almost 2 years ago

I've been a Pep Boy's customer for the better part of 15 years and the experience has almost always been positive. That said, my experience at this location today was horrific. Sadly, Pep Boys may have just lost me as a customer for good because of this one location. I dropped my car off this morning for my appointment and it took the staff 7 hours to do a simple oil change. Not only did they try to act like that was a normal amount of time for an oil change, but they didn't even start the oil change until 6.5 hours had already passed (conveniently right before they closed). As an added bonus, they charged an outrageous 90 dollars to install a new battery I'd already purchased. Another Pep Boys nearby quoted me 10 dollars to do the very same job. Having replaced my own battery many times (often in less than 5-10 minutes), I was stunned when the manager billed 90 dollars for the install fee. Had i known they were going to rob me blindly I would have done the battery install myself. Do yourself a favor and stay away from here unless you enjoy being scammed. There are actually multiple one star reviews on this location today alone. That should speak volumes about how this place operates.

Owner's response · almost 2 years ago

We appreciate you taking the time to provide feedback and apologize for your frustrating experience. Please email us your contact information and location details to [email protected], so we may communicate directly about your experience.

Renee303 · almost 10 months ago

If your a female take a man with you if you go here hate to have to say it like that but these guys we’ll take advantage of you if not , I was extremely disappointed and ended up paying 200 for absolutely nothing —🖍️🖍️ so just a quick follow up … took my truck to a place down block and got everything done under 450 turns out you CAN replace and locate one coil which was so disintegrated they saved it to show me where at pep boys they charged me 179 for a inspection visual and hands on inspection Where he said we checked and rechecked and no I can’t replace 1 coil at a time , also I didn’t need a new compressor it only needed a switch reconnected - so good thing I didn’t pay $5000

Owner's response · 10 months ago

Hi Renee. We apologize for your poor experience at Pep Boys. We want to ensure that all of our customers are treated with respect and receive top tier customer service. We would like to discuss this issue with you in more depth if you are willing. Please reach out to us at [email protected], so we can work to remedy this situation.

Sarah · almost 1 year ago

I cannot express my gratitude enough for these individuals. Even with the bad news I received regarding my vehicle, it was handled with the utmost respect.

Owner's response · almost 1 year ago

Thank you for choosing Pep Boys and for the 5-Star rating. We are glad we were able to deliver a great experience. We look forward to your next visit.

Pamela Martin · almost 1 year ago

Customer service goes a long way. Thanks for the kindness and explanation of what my vehicle needs.

Owner's response · almost 1 year ago

We are so glad you enjoyed your experience, Pamela! Thank you for the positive review and we are excited to serve you again!

Jeff Robertson · almost 2 years ago

Called on Monday & asked for an appointment to get tires rotated on 1 car while I wait. Arrived for the appointment on Wednesday and was told it would be a minimum 2 1/2 hour wait. Guy at the counter said they usually tell people that when making the appt.. It ended up costing me double because of the need to Uber home & back. It took them 4 1/2 hours to complete the job & left me without wheels most the day. They were polite & told me I’d be needing tires soon, but I’ll be buying them and having them mounted elsewhere. My time is valuable.

Owner's response · almost 2 years ago

Hi Jeff, We would like to learn more about your experience at our location and about your recent service, and do what we can to resolve any issues. Please email us at [email protected] so we can investigate this issue further.

Photos

Service options

In-store shopping

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance
Wheelchair-accessible toilet

Offerings

Oil change

Amenities

Mechanic
Toilets
Wi-Fi
Wi-Fi

Payments

Cheques
Debit cards
NFC mobile payments
Credit cards

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