"They work so hard to save you money and give you amazing service."
"Love this company and staff at this location!"
"Very Unhappy with customer service of this place and never will return!!!!"
Normally a fine uneventful experience, but today I was third in line for a rotation and they checked my car in saying it would be about an hour. I checked in after an hour and my car hard not started yet and that it would be next one or two cars in. So I waited another 36 minutes and saw several cars finish in that time. Mine was still waiting to start. So I bowed out and got my keys back. The guys are polite and easy to work with, but in this case it seems they just could not figure out that they were hours behind or were unwilling to tell me.
Came in today to fix a flat tire. The young man Cole working had amazing customer service, and communication skills, especially for his young age. They ended up, convincing me to replace all the tires due to the wear on the other ones, it was a good decision, even though I hated to do it. They gave me a fair price and got me out the door in about 40 minutes.
These guys are great, they fill your tires for free, had a repair a few months back they did not charge me for. I buy tires for all my vehicles here
I had such wonderful service this morning. I was in a bit of a time crunch & needed a nail in a tire removed & patched. Not only was that done, but two others discovered in two other tires which were also patched & my tires rotated so quickly that I was amazed. I am beyond grateful for such kind service.
Shop completely trashed all 4 of my rims. I've never seen this much damage done by simply changing tires. Either someone didn't know what they were doing or they didn't care. You would think that as soon as you scraped off the perimeter chrome on one rim you would stop.
Incompetent. Nearly every encounter with this particular location has led to problems. From cross-threading lug nuts (which later resulted in a lug completely snapping off when they tried to remove the nut), to mounting new tires incorrectly causing a tire to rapidly deflate while driving down I-25. Discount Tire in general has been my go-to for 30 years, but avoid this shop like the plague.
May 26th update. Just got the studded snow swapped out with summer Tires in 35 minutes flat, pun intended. Poppy the tech gets five stars. Kevin runs a tight ship nice job guys ! Nov 2922 Got the studded snows installed thanks to Alex, this place rocks I'll be back five stars !
I was frazzled and distraught by my day thrown off by a nail to tire. They were very helpful in quickly getting me in and patching it up for me! My newfound favorite tire store!
I wanted to share the stellar customer service I received at this location from the store manager Randy Williams and his team. During a routine tire rotation they discovered that I had 2 broken wheel studs on the wheel spacers of my lifted and modified Jeep Wrangler. Keeping me safe was a priority for Randy and advising me that I should not drive any further with the broken studs. Unfortunately the wheels spacers is something that Discount Tire doesn't even sell (keep in mind this is an aftermarket part for a modified Jeep). I told Randy that I actually have a new spare wheel spacer in my garage and that I live 2 miles away and would have to get Uber or Lyft service to go get it. Randy went way above and beyond of what his job calls for and offered to drive me to my home to retrieve the wheel spacer...so that's exactly what we did! Upon returning back to the Discount Tire shop, Randy's team installed the new wheel spacer free of charge and finished rotating the tires and got me back on the road safely. I hope someone at the corporate offices of Discount Tire see this review and realize what an amazing asset Randy Williams is to their operation. I will certainly be back with my other vehicles to do future business. Denny Stuchlik
Top notch professional services for my tires. Alex Underwood and the entire staff made me feel safe, secure and cared for during my visit. These esteemed gentlemen used their hearts of compassion, expertise and professionalism to provide quality tires and service to me and my vehicle. I will return to discount tire for all of my tire needs and HIGHLY recommend this Discount tire location to everyone. Five Star Service ⭐⭐⭐⭐⭐