Advance Auto Parts
Parts & accessories for auto repair
- Kerbside pickup
- Delivery
- In-store shopping
Hours
Reviews
Summary
"Great Staff an Great Prices on Parts an Supplies"
"People here are great; service is always phenomenal."
"I lost my receipt and the COMPUTER doesn't work to save transaction with number."
Alex was absolutely amazing. Friendly and professional. I got exactly what a needed and quickly. I needed wiper blades, and he helped me install them and had me wipe to see if it was perfect. The size was an inch short for the passenger side and he went and grabbed another and installed it for me. He was quick and like I said, very professional and knowledgeable! Keep up the great work, Alex needs a raise!
Mooka, thank you for taking the time to leave your review of your recent interaction at our Iliff Avenue location. This store is lucky to have Alex and we have further recognized him for his excellent customer service skills. We hope that others read your review and give Alex a visit. Thank you for choosing Advance Auto Parts.聽
I purchased an alternator from the store on Illiff and Buckley. I gave all of the info for my vehicle. After discovering it was the wrong part, we brought in the old alternator as well as the new to exchange it for the correct part. They still tried to exchange it for the same one we purchased. You can clearly see the parts are not the same but the cashier argued with us. We decided to go to another advanced auto as they did not want to return the alternator, the location on Hampden refunded us and told us we could complain to corporate. We decided not to as we did get our money back but this was poor service.
Thank you for taking the time to leave this review, Amanda! Here at Advance, we strive to provide exceptional service to all of our customers, and we're sorry to learn that your experience with our Illiff @ Buckley location resulted in a 1star rating. We've forwarded your feedback to the field leadership of this store so they may further investigate, and to address the behaviors of our team members. We certainly hope for another chance to earn your business in the future. Thank you for shopping with Advance Auto Parts, we look forward to seeing you again!
I bought 2 windshield wipers there but they can't put it on bc of light rain. I said fine, I will be back when it's not raining. Later, when the sky was cleared but now they are short staff. I returned it and went O'Reilly. All good 馃憤 there!
Thank you for taking the time to leave this review, Srey. We are sorry to hear you did not have a pleasant experience while shopping at our Illiff @ Buckley location. We appreciate you letting us know so we can forward this to our Field Leadership Team and use this as a coaching opportunity. If you would like to discuss this further, we would recommend reaching out to us directly here at the support center. We hope you would be willing to shop at one of our Advance Auto Parts locations moving forward.聽
Personnel seems to change a lot. But, they always manage to have friendly and helpful people/ staff to help with whatever you need
Hello, Michael. Thank you for taking the time to write your 5-star review of our ILLIFF @ Buckley location. We are so pleased to hear that our Team Members were friendly and helpful! We love helping our customers and it is nice to know when we do a good job. We hope to see you again soon and thank you again for choosing Advance Auto Parts.聽
DON'T BUY PRODUCTS FROM THIS JOKE OF AN ESTABLISHMENT! A guy named Matthew Stallings, who claims to be the manager, was so disrespectful to my elderly mom (78 yes old). My mom purchased a battery from this store and Matthew Stallings wouldn't replace it while still under warranty because it was purchased on a discount. It's one thing to not replace it but while looking at my mom's receipt he says "I dont know if this you"!! Unbelievable! We were stunned to not only be disrespected for having chosen to spend her retirement pay through Advanced Auto but then to insinuate we could lying about who she is! This guy Matthew even asked my mom who the sales rep was! What? How do we know? Then tells us he doesn't have time to deal with us! Costco here we come! And I'll be calling corporate! Hard to believe he is in a leadership role! Unless he was the one not being honest!
We appreciate you taking the time to leave your feedback for our E Illiff Ave location, Roy. We're so sorry to hear your experience was not a positive one. We have escalated this to our Field Leadership Team of this store so they can address this concern promptly. Please also reach out to us at our Customer Care Center so we can further discuss. We certainly hope for another chance to earn your business and we look forward to speaking with you soon.
These guys are always professional, and they are knowledgeable when it comes to your cars needs.
Hello Deallen! Thank you for taking the time to write your review of our Illiff @ Buckley location. We are so pleased to hear that our Team Members were knowledgeable and helpful to you! We love helping our customers and it is nice to know when we do a good job. We hope to see you again soon and thank you again for choosing Advance Auto Parts.聽
Light bulbs for my Grand Cherokee were needed. Advance Auto parts had all the bulbs that were needed.
Hello Jeffrey! 聽Thank you for taking the time to write your review of our Illiff @ Buckley location. We are so pleased to hear that our store had what you needed! We do our best to keep our inventory stocked and it is nice to know when we do a good job. We hope to see you again soon and thank you again for choosing Advance Auto Parts.聽
Ran all the way here 3 mins before 9 guess yall aint open till 9 馃え
Hello Matthew, thank you for leaving this feedback for our E Illif Ave, location. We are sorry to hear the store was closed when you arrived for assistance. We have forwarded this review to our Field Leadership Team, so they can be made aware of your experience. We hope you are willing to give us another chance to assist you and thank you again for choosing Advance Auto Parts.
People here are great; service is always phenomenal. Need a part? No problem, they can get it for you. Store is always clean and very well organized. Plus staff does not make any angry faces when asked for help.
Ivan, thank you for taking the time to leave this review of our Iliff Avenue location. We always do our best to provide best in class customer service and we are thrilled to see this is being done based on your review. The store will be recognized for this service, and we look forward to having the chance to assist you again.
I was in need of new wiper blades, all three to be exact. Went to O'Reillys and the person helping me assured me that they were the correct size. He was wrong! Stopped in to Advanced Auto Parts and not only did the nice gentleman give me the correct sizes, he went the extra step and replaced all my wiper blades for me! This is the second time I have been to this auto parts store and they do NOT disappoint!! Very nice and helpful!! I have a new go to place for my auto parts needs! Thank you to the team at the Iliff and Buckley store location!!
Hello Micelle, thank you for choosing our Illiff @ Buckley store and taking the time to leave a review. We are happy that our Team Members provided you with reliable and knowledgeable service, ensuring your windshield wipers fit and getting those installed for you. We strive to ensure that we provide our customers with the best support we offer and we are glad that we met the mark here.
About
Chain stocking a wide variety of automotive parts & accessories such as batteries & oil filters.
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