AutoZone Auto Parts

Ethan took very good care of me; helped me with getting a proper wiper blade fitted for my 2019 jeep Cherokee. Didn’t even try to sell me an expensive one first (even though that’s what I wanted)!

Employee messed up while refunding a $10 core charge for an alternator and I was only issued half the core refund. A $5 "CRACKED OR BROKEN HOUSING" charge was added on to the receipt, and the manager on duty ("Christian") acknowledged the mistake, but said will have to come back when the other manager is there to fix as he does not know how to. He seemed to take issue when I photographed the old "core" alternator as I wanted to document that the housing was indeed not damaged. I think he was expecting that I would just take the loss due to their mistake. Like most people, I work for a living and don't have time to be running around especially over someone else's mistake. Therefore, I will be contacting the regional office and if they do not rectify, I will be calling my credit company to dispute as I have photographic evidence that the core was returned as per AutoZone's T+C. Way to loose a longtime customer over $5 guys.

Car started throwing weird codes. Stopped in real quick. The employee very quickly got a obd code reader on the car printed out results. Thank you so much for the speedy service.

I love auto zone... they always go out of their way to help and very rarely have I even had an employee give me attitude when asking a stupid question. I will go here before any other parts store.

I asked if I could get my battery and alternator tested and some kid was like "Oh no you have to take your alternator out so that we can test it." Dude no I don't I've been here before don't lie to me lol. I went to O reillys instead and they came out to check it. Maybe dont lie to employees because you're lazy and don't know how to do it yourself. So pathetic 😂

EDIT: Below was my first review of AutoZone under the initial circumstances. I originally gave them 1 star for selling me the wrong part and costing me $600 for a mechanic to fix my car because of it. But after I left the bad review, AutoZone reached out to me and gave me $600 to cover the situation. Dirk Latham and his customer service team were fantastic at owning up to AutoZone's mistakes and went to great lengths to make things right. Definitely deserves 5 stars after that. Original review: Have gotten multiple bad parts from here that have costed me tons of additional labor and expenses. I got a new brake caliper from them that was supposed to be for the driver side front, but they sold me a passenger side front. This prevent me from being able to bleed my brakes and took a $600 mechanic visit just to figure out this was the issue. Learn from my lesson and shop somewhere else.

Came here to use their diagnostic checker to get my check engine light off. Super helpful and friendly employee got me all squared away in a jiff. Thank you for providing this service for free!

Customer service was awful! Me and my boyfriend went in to get some things and it took them forever to even find it, they were talking up a storm with each other, cussing and talking on the phones and not helping anyone who was in need of help. Not only that, but the guy who was checking us out decided he would take a phone call right in the middle of our checkout. It’s unprofessional and unbelievable. Even if it’s a “laid back” type of job, customers should ALWAYS be treated with respect and employees should value a customers experience.

Clean and well stocked. I drive an older car and the clerk snidely suggested I go get help at a junkyard instead of at his shop. I guess I'll go to the O'Reilly Auto down the street now because I'm too low class to shop at this AutoZone lol

Brandon at Auto Zone was a great help, replaced my battery for me and recommended which ones would be best for my vehicle and needs. Great employee!