Advance Auto Parts
Parts & accessories for auto repair
- Kerbside pickup
- Delivery
- In-store shopping
Hours
Reviews
Summary
"I always get good service here and they usually have an oil change special."
"Employees have an Attitude, like They are bothered when You walk in."
"Standard corporate auto parts store, clean and well lit, decent help."
Awesome customer service provided by Logan at this location! Even though they didn't have the part that is very difficult to find, Logan was very knowledgeable and directed us to where we should go to get it. Thanks Logan!!
Hello, Israel . Thank you for taking the time to write your review of our 5th Street location. We are so pleased to hear that our Team Members provided you with great service! We love helping our customers and it is nice to know when we do a good job. We hope to see you again soon and thank you again for letting us Advance your day.
Great people especially Logan. Very helpful and knowledgeable!
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Hello. Thank you for taking the time to write your review of our 5th St location. We are so pleased to hear that our Team Members are very knowledgeable and helpful! We love helping our customers and it is nice to know when we do a good job. We hope to see you again soon and thank you again for choosing Advance Auto Parts.
Quite, friendly and dog friendly too. Store is clean, well stocked and the staff was attentive. Access is a little tricky being right on the fork of the cleavland Lincoln one way Y
Hello Bobby! Thank you for taking the time to write your review of our 5th St location. We are so pleased to hear that your experience with us was a positive one! We always want to ensure we are going above and beyond for our customers to assist them with their automotive needs. We look forward to seeing you again soon and thank you again for choosing Advance Auto Parts.
Went in to check on an auto part for my son's Nissan Maxima. It needed 6 ignition coil packs. I had priced on Amazon for $59.00 for all six. I was willing to pay a little more for same day replacement. Advance wanted $59.00 each i.e. $336.00 for the same parts I could wait 24 hours for and get for $59.00. Clearly, I waited. Ouch.
Thank you for taking the time to leave this review, Bob. We are sorry to hear you did not have a pleasant experience while shopping at our 5th street location. We offer price matching, online discounts, and our Speed Perks program to ensure our customers get the best price for their parts. We hope to hear from you again soon and thank you again for choosing Advance Auto Parts.
Frequent customer here, for the most obvious reason - as long as you purchase online, Advance usually has the best deal on what you need. On at least one occasion, they were the only parts store to have exactly what we needed (a combined wiper motor/washer pump for a 1980 Camaro) - and I mean offering it at all; even NAPA was basically like "you're out of luck". BUT - twice lately I have driven into town, a 30+ minute drive, only to find the store closed during hours when both Google and the biggest, boldest sign on the window say they should be open. The first time was Memorial Day, and I just assumed that was the reason. No biggie. Then it happened again yesterday, after I had just checked Google, which said they'd be open until 9p and that the open times "had been updated by the business 5 weeks ago". I get there, and there's a small sign on the door that says they closed at 6:00p. I'm not mad that they closed at 6:00p. I'm unhappy because they didn't update the site everybody uses to find out if they're open. [Update] I appreciate the response! Unfortunately the rest of the story doesn't improve. My wife picked up the order (#201694642) today. My order for Mobil 1 filter M1-210A had been filled with an M1-201A. So I'll be making a third trip for this one order.
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Hello, Ken. We sincerely apologize our location at 5th street was closing unexpectedly early during our normal business hours. We have gone ahead and forwarded this to the Field Leadership of the location so they can get it updated to reflect the correct time. We thank you for shopping with us at Advance Auto Parts and hope to see you soon.
Great service, all were willing to help me get what I needed!
Hello Fay! Thank you for taking the time to write your review of our 5th St location. We are so pleased to hear that our Team Members provided you with great service! We love helping our customers and it is nice to know when we do a good job. We hope to see you again soon and thank you again for choosing Advance Auto Parts.
Went in a little after 8 this morning to pick up oil. There was an employee sitting in the corner on his phone. Not a big deal. Grabbed my oil went up to the check out and waited a few minutes and the guy jus sat in the corner on his phone never got up to help me. I just left my stuff and walked out. Another auto parts store down the street that greeted and helped me promptly as soon as I walked in their store.
Hello, Nathan. We greatly appreciate you taking the time to leave this review for our 5th St location. We aim to do our best to give all our customers a personal and welcoming experience and we're sorry to hear that was not done during your visit. We've forwarded your feedback to the Field Leadership of this store so they may further investigate, and address the behaviors of our Team Members. We certainly hope for another chance to earn your business in the future and we thank you for visiting us at Advance Auto Parts.
Logan is great. Very helpful and friendly. He took care of everything I needed. Thank you
Hi, Jesse. Thank you for taking the time to leave this review for our 5th Street location. We are thrilled to hear our wonderful Team Member Logan is providing our customers with the great service they deserve. We have forwarded this to the Field Leadership Team so that he can be recognized for his hard work. We appreciate you shopping with us at Advance Auto Parts and hope to see you again soon.
Everyone was extremely friendly and provided excellent customer service. And they were the only auto parts store on a SUNDAY that had the important parts I needed for my son's car repairs. He needed a new battery and radiator and they had both in stock and were ready in 30 mins just like the online email stated that they would be. I only order from Advance. And it's great to see their customer service is wonderful whether I'm ordering back home in NC or here in Colorado. So long story short, I highly recommend them for all your auto parts needs.
Typically hate this type of store because of rude, inexperienced employees, however the guys here were very helpful, and intelligent. They hooked me up with exactly what I need and even went through to tell me the difference in quality levels. Decent prices from what I saw, and fast, friendly, helpful staff. I know where I'm going to get supplies from here on
About
Chain stocking a wide variety of automotive parts & accessories such as batteries & oil filters.
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