"Great service and staff"
"Nice place, knowledgeable people (and extensive database), and easy to navigate."
"Refuse to give price on a sale flyer because they knew nothing about a sale"
Big shout out to Marc!!! I had picked up some power steering fluid my father had purchased for me and Marc was nice enough to top off the fluids for me!! Tried to give him a tip and insisted and he responded “that’s what dads do”. Thank you so much Marc. You are a great person!
We love hearing this, Andrea! Thank you for taking the time to write a review. -NAPA
Wow! Rich at this store has the best customer service. If you go here and need help.... ask for Rich! Very knowledgeable, patient, kind, and funny! Thank you, Rich!
We love hearing this, Kendra! Thank you for taking the time to write a review. -NAPA
Sadly, and on occasion, I’ll call and the quick reply I get without even checking, is “We don’t have that.” Napa, you’ve a massive selection. And I’m a customer. Please take the time to check. I appreciate the help I do get. Thank you
Hey Alvin. Thanks for taking the time to write a review. We appreciate your honest opinion and we will pass this along to our Customer Experience team. -NAPA
Disappointed at the fact my air intake was left completly disconnected upon picking up after having vehicle for over 2wks. That's a simple piece that was complelty missed...
Hey Samantha, we're sorry for the trouble! Totally understand your frustration here. Please give us a shout at 1 (800) 538-6272 so we can get this figured out. Thanks! -NAPA
It was good everybody was helpful got what I wanted I was on My way. Thank you
Thanks for the shout-out, John! We love hearing this and we're glad we could help! -NAPA
Really really good. Rich Was extremely helpful. He went through everything and showed me all of the deals that they were having that day. He even walked out my parts to my vehicle super nice guy. There's also a lady that works there I can't remember her name she has always been extremely helpful to. Never had a problem going to this Napa. Also the manager took time to let me know on a different occasion that we have an account there which will give us a discount to buy parts. She was Also extremely nice so I would say it's a pretty good place to go to. To get the stuff you need for your vehicles. 👍👍👍👍👍👍👍👍👍👍👍👍👍
Thanks for the shout-out, Lee, it is highly appreciated! -NAPA
The helpful service and hospitality were a nice surprise. The right parts with the right service. Thank you.
Thanks for the shout-out, Bonny! We love hearing this and we're glad we could help! -NAPA
I've shopped this store exclusively for a many years while servicing our fleet of vehicles. I've always had great service until tonight. Tonight, TJ, the assistant manager, kicked me out of the store due to not having a mask on. When I tried to talk to him, he kept talking over me and refused to let me say anything and told me to leave. I refuse to be treated this way and will gladly spend my money elsewhere.
Thanks for taking time to write a review. We will pass this along to our Customer Experience team . -NAPA
Napa the only store that I know of that carries the products I used for my car 🚗 and other previous cars I own in the past.Recently I went in to get a new Gas Cap with a 🔑key.. The staff are very helpful and friendly..
Thanks for the shout-out, Luz! We love hearing this and we're glad we could help! -NAPA
I brought 2 pcs...they did not accept it for a return "no receipt".and wasn't asked for phone number when I purchased it. He was too busy eating his burrito. The gals there no help what so ever. I'm sitting on $30.00 of merchandise. I asked for clear or black proxy glue got yellow....not cool at all. Do I look like a thief or just another "fool"
Thanks for taking time to write a review, Maria. We appreciate your honest opinion and we will pass this along to our Customer Experience team . -NAPA