"Great communication, nice staff, quick service, good prices."
"Friendly service with no pushing for additional services on vehicle."
"Tried to go home from work but car died in neighborhood."
I had myself in a bad situation but they helped me out in many ways! They are the most patient people I have dealt with while dealing with my car. They are honest and will help you out as much as they can. Emily is amazing and extremely helpful! So glad I came across this shop. Will take my car here for future repairs or even just maintenance even if I live 30-40 minutes away. It is well worth the drive. Would recommend to everyone. Amazing people.
Thanks for sharing your positive experience, Stephanie! We strive to be the best in the business, and we're glad to hear we accomplished that goal.
My car was stolen and recovered. It was returned with a punched front panel, wheels were damaged, a shredded tire and much more. I had no idea where to start. My insurance agent referred me to this store. Emily helped me with towing the vehicle from the Aurora impound without the promise that I would use her shop. She was so awesome and I appreciated her customer service. I felt very confident that I could work with her to get my electrical work completed. My insurance company proved to be another challenge. Emily kept in constant communication with me and the company. She and her tech person fought to have the work covered by challenging quotes and double checking the insurance paperwork. When the insurance company refused to pay for all four tires (two were damaged and it the car is an all wheel drive) Emily pulled out the owners Manuel, cited the page number and quoted saying all four tires needed to be replaced. I got the tires. They did everything I asked for with patience and kindness. I highly recommend this store!
Thanks for the positive feedback, Julie. We're happy to hear you had a great experience!
Brought my vehicle in here because it was low on power and stalling and I couldn't deal with it anymore. Came in to this chain shop up the road and met Chad. Chad greeted me with a smile and was friendly throughout. I'm not a total laymen, but he made sure to answer anything in a manner that I was able to understand everything in. Called me early to let me know it was done a day early and explained everything they did. Transparency was great and some work I declined wasn't shoved down my throat. "I can just do it later" was nice to hear. Work completed to my knowledge was great. Had noticiblely more power on accelerating and was running below the old RPM level that concerned me. The short drive home wasn't really a good test, but I look forward driving heavily again to see what they did. The cost was a little more expensive than I thought it would be, however they found everything that was wrong in their entirety. I don't feel like I was taken advantage of in any way, just cost me more than I had figured. I'd go back again to get more work done here because how I was treated and found out they have a loyalty program so the future work will cost less.
Thanks for sharing your positive experience, Matthew! We strive to be the best in the business, and we're glad to hear we accomplished that goal.
I had a great experience working with Chad and his team. They got the work done quickly and professionally. Everyone working there was polite and helpful and the work was completed for less than I was expecting
Thank you for the review, Chris! We're glad to hear you had an easy and seamless experience. We're here to take all the stress out of auto services.
Honest shop with reasonable pricing. Very transparent with what they estimate and the work that they perform. I would highly recommend this shop. Chad took great care to explain what needed to be done and exceeded my expectations on how fast they repaired my truck.
We love to hear about experiences like yours, jose. We're all about being the best in customer service and doing car care right. We're glad to hear you and your vehicle were taken care of!
I dropped my truck off with them on a Friday. They said their tech wouldn't be in until Monday. No problem. They called me on Monday afternoon asking if I had come and picked up my truck. WTH! Some time between Saturday evening and Monday's morning my truck disappeared and no one has a clue who took it when it was taken or how it was taken. I asked about the camera's and was informed that only one of the several cams worked and it pointed straight down at the front door and did not show any of the parking lot. What good is a security system if it does nothing to secure anything. Now I understand that camera's do nothing to stop crime but they at least give you a time and a who did it. But this place is a set up for break ins and car thefts. And the mang. Could not say anything but "sorry we still have your key if you want to come get it". Thanks for all your help. Thanks for nothing,.
Hi, Danny. We strive to always provide a positive experience for our customers at Meineke Car Care Center, and we're sorry we fell short of expectations this time. We want to make sure we address your issue, so please reach out at (303) 223-0874 so we can support you in resolving this issue.
Great customer service and friendly experience. Like the app that presents all issues in order of importance with reasonable price points. Will continue to use their services in future.
Thanks for sharing your positive experience, J! We strive to be the best in the business, and we're glad to hear we accomplished that goal.
They tried to rip me off . My lights and the wiper are still in good condition. The wanted me to replace them. Don't ever come to this place anymore. Thanks
Chad and his staff went above and beyond to make sure that I had my car back and fixed correctly. They are very professional and very friendly and keep you updated every step of the way.
Our car care professionals are all about building trust and confidence. We're glad to hear about the great experience you had with our team. Thank you for sharing your experience, David.
These people are great! Good with the car , respectful , and very helpful. They take care of my 2013 Toyota highlander!!
Thanks for taking the time to leave us a positive review, Crosley! Your feedback means a lot to us at Meineke Car Care Center, and we're glad you're satisfied with the work done on your vehicle.