Chase Bank

I don't know why this branch is even on the radar.... they don't operate to the public. not functional. What is going on with Chase. I know several companies are short staffed but...come on!! I been trying to add an account for my teen daughter with any Chase branch in the area and no one answers the phone to set up an appointment. I have called every branch in our side of town. Why not just walk in? Well, I tried that a couple of times and they don't take walk ins. It's by appointment only, but they don't book the appointment right there, you have to call...... you call, and they don't answer. Why not doing online? well, because of the type of account to have to be in person. I been trying to do this for two months. Ugh!!

I wouldn’t bother coming here unless your pulling out under 500$ atms no tellers here smh

I would like to say a huge thank you to Shataye, she helped us a lot with our questions. Definitely recommend this branch!!!

How many times a week can your ATM machine be down? Are you going for a record?

Very good customer service and good location for me. Tiana was very helpful, thanks!

I drove through this afternoon to cash a simple 25$ check. I have multiple accounts with them. I endorsed my check and provided my license since I don’t normally go to that branch. After waiting several minutes they ask me if I have an account with them. All they had to do was look at the back and clearly see my account number written on it. It frustrates me they do this at almost every single chase.

Apparently Chase thinks it is a good idea to put a ATM in the middle of the floor and tell customers that is your teller. They have no more tellers. Not sure what the point of having a branch location open if there is only an ATM? I can use an ATM at a grocery store. Typical Chase and their atrocious customer service.

This bank used to be good but management changed and all the good tellers left to other chase banks surrounding this location. Jeanette helped me and she withdrew money from someone else's account in my family and gave it to me and when I asked to talk to a manager so told me that I needed an appointment? So I went to another Chase to get this resolved. Along with this Jeanette she gave me the balances of my entire family and all their accounts, their spouses accounts and information that I didn't ask for which is probably illegal. She also withdrew money from their account, that I didn't know about. If you live by this branch, please don't go here, and drive an extra 10 minutes to another branch. It'll be worth it.

My review is quite different from the rest I guess. I went in to sign up for a particular credit card at 11am. There were no other customers there and two bankers available to help me. The lady who helped me was very patient and personable and got the job done. They did mention that after lunch, they only do appointments because it gets very busy. So either make an appt or go in the morning I would say.

Occasionally I am pleasantly surprised by the level of customer service I recieve at various businesses. Yesterday while visiting my local Chase Bank near Quincy & Buckley was one of those exceptions. I needed help with a sizeable number of documents. Hannah said she could provide those documents but it might take a day or two since she would have to make time in-between customers, I was thrilled because I didn't think this was a service a small branch would even offer, and she probably could have just as easily said "No", but instead I was treated like a 5 star customer and received a call later that day from Hannah to let me know the documents could be picked up. Exceptional people providing exceptional service. I read through some bad reviews, I've never experienced anything other than pleasant well trained people there to service customers.