U.S. Bank Branch

My wife's 88 year old mother has an account at US Bank. She is on a fixed income and has recently moved to a Skilled Nursing Facility. Medicaid now takes everything she has and leaves her $130/month for items not included at the nursing facility. As we all know $130 does not go far. Due to a mistake on our part, managing her money and paying the nursing facility, her bank account was overdrawn. I spoke to a Customer Service Rep and asked for the 3 $36 overdraft fees to be waived and when her Social Security check is deposited on 5/1, the account will be made whole. This request was denied by the Rep and by her supervisor. 3 * $36 is almost an entire month of what my mother-in-law has to live on. I explained this and more to Customer Service Rep but I truly believe they don't care and $108 is more important to US Bank (the 5th largest Bank in the US with a value of nearly $600 Billion) than the dire situation of an 88-year old woman. Disgusting to say the least. BTW, I want to give a review of 0 but Google does not allow me to post the review without selecting at least 1 star.

DO NOT GO HERE. They are so unfriendly and when we walked in they didn’t even greet us. My husband and I just stood there while there are 3 tellers just there doing nothing but talking to each other. Then, the lady is answering our questions and her bald co worker decided to butt in even though it had nothing to do with him. They are extremely rude at this branch and don’t make you feel welcomed. Such a terrible first time experience. Wow.

Always friendly, always efficient and helpful. A joy to bank here. Appreciate the senior discount on some services.

Unfortunately I have to bank here on the account of my company. The only NICE people are Michelle and Mike. The guy who is the branch manager, Jackie and two other girls are absolutely horrendous! I've worked in customer service for over 15 years and if you have a bad attitude and treat your customers like that, you should find another line of work or you should be fired! I dread the days I have to go in and when I call to place a change order they get so annoyed and can't even add it up so they ask me to, no problem but do not question me when I just added it up for you. This is the only place I go that drives me to the brink of insanity. People can only tolerate being treated like garbage for so long. Disgusting!

Just terrible. Used to be great but now they have no ATMs, no banks and betting that their barely average on-line services will keep the customers happy. If you're looking for a bank...keep looking. I very much used to be huge advocate of USBank but their recent restructuring does nothing for the customers and clearly cuts their operating costs. I can't see any of their recent changes as being customer focused.

So frustrated with this bank! Both nationally and locally. I have NEVER left a negative review anywhere!! Have banked at many banks and have never had the experience of rude and unhelpful reps. There has been one helpful employee in the whole time with these guys. Have an elderly parent who is very confined and has a hard time on the phone but has taken time to call in to try to get me on his account as a representative to help him and has had nothing but rudeness and trouble! The closest bank is hours away and have spent many attempts to call and even travel hours just to get told we suddenly don’t have the right documentation. Wouldn’t even let me put a deposit into the account! Not much more we can do and very upsetting they are treating the elderly and veterans like this!!

I come from fort Morgan co to come to my bank and the man that’s always at the drive thru window is always nice. I just wish they had a us bank in fortmorgan so I don’t have to travel far. I been with us bank for 12 yrs now and would hate to change banks.

Every employee that I’ve encountered , including the branch manager, has been amazing and helpful.

Signs say open at 8:30. Nowhere else is this posted for another opening time than Google listing. Haven't been able to change my phone number or pin inside the bank so I can't even use the ATM. Their online banking support is in no way helpful and couldn't resolve a single issue I had with my banking security.

I was disappointed by the customer service my husband and I experienced today. My husband and I went through the drive thru to request certain bank statements. Mind you we dealt with two different people over the phone who kept emailing us the wrong statements. So we went into our branch location and asked for these particular dates. We left not realizing they were the wrong statements. No big deal go through and ask again. Same lady, told her we received wrong dates if we can have these certain dates. With her annoyed tone told us the dates we requested are not available until after business day. Could of mentioned that the first time. So my husband asked for another statement to the closest dates. When she gave them to us we’re obviously going to review so we don’t have to come back. She got upset told us those are correct ones. She then rolled her eyes and walked away as my husband was saying thank you. Why is she annoyed having to do her job! If anyone should be annoyed it’s us! We were very patient through this whole ordeal. These statements are very important and needed to purchase our home. This lady doesn’t represent the whole branch but hopefully is more considerate and patient!