place hero

U.S. Bank Branch

  • Drive-through
3690 W 10th St, Greeley, CO, 80634, United States
Open · Closes at 5 PM
usbank.com
+19703929717
Make an appointmentappointments.usbank.com

Hours

6a
8a
10a
12p
2p
4p
6p
8p
10p
Friday
9 AM - 5 PM
Saturday
9 AM - 1 PM
Sunday
Closed
Monday
9 AM - 5 PM
Tuesday
9 AM - 5 PM
Wednesday
9 AM - 5 PM
Thursday
9 AM - 5 PM
Friday
9 AM - 5 PM
Saturday
9 AM - 1 PM
Sunday
Closed
Monday
9 AM - 5 PM
Tuesday
9 AM - 5 PM
Wednesday
9 AM - 5 PM
Thursday
9 AM - 5 PM

Reviews

5
36%4
11%3
0%2
0%1
54%
2.8
28 reviews

Summary

"Appreciate the senior discount on some services."

"I was disappointed by the customer service my husband and I experienced today."

"Terrible place with terrible employees that don't care about you at all."

Steve Castle · 1 year ago

My wife's 88 year old mother has an account at US Bank. She is on a fixed income and has recently moved to a Skilled Nursing Facility. Medicaid now takes everything she has and leaves her $130/month for items not included at the nursing facility. As we all know $130 does not go far. Due to a mistake on our part, managing her money and paying the nursing facility, her bank account was overdrawn. I spoke to a Customer Service Rep and asked for the 3 $36 overdraft fees to be waived and when her Social Security check is deposited on 5/1, the account will be made whole. This request was denied by the Rep and by her supervisor. 3 * $36 is almost an entire month of what my mother-in-law has to live on. I explained this and more to Customer Service Rep but I truly believe they don't care and $108 is more important to US Bank (the 5th largest Bank in the US with a value of nearly $600 Billion) than the dire situation of an 88-year old woman. Disgusting to say the least. BTW, I want to give a review of 0 but Google does not allow me to post the review without selecting at least 1 star.

Kiara Yvette · 1 year ago

DO NOT GO HERE. They are so unfriendly and when we walked in they didn’t even greet us. My husband and I just stood there while there are 3 tellers just there doing nothing but talking to each other. Then, the lady is answering our questions and her bald co worker decided to butt in even though it had nothing to do with him. They are extremely rude at this branch and don’t make you feel welcomed. Such a terrible first time experience. Wow.

Owner's response · 1 year ago

Thank you for taking a moment to share your experience with us, Kiara. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number and reference number 8998, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Ray

C Baker · almost 1 year ago

Always friendly, always efficient and helpful. A joy to bank here. Appreciate the senior discount on some services.

Marcos Mendez · more than 1 year ago

Unfortunately I have to bank here on the account of my company. The only NICE people are Michelle and Mike. The guy who is the branch manager, Jackie and two other girls are absolutely horrendous! I've worked in customer service for over 15 years and if you have a bad attitude and treat your customers like that, you should find another line of work or you should be fired! I dread the days I have to go in and when I call to place a change order they get so annoyed and can't even add it up so they ask me to, no problem but do not question me when I just added it up for you. This is the only place I go that drives me to the brink of insanity. People can only tolerate being treated like garbage for so long. Disgusting!

Owner's response · more than 1 year ago

We are sorry we’ve let you down, Marcos. Please know it is never our intention to leave you feeling this way. We appreciate your honest opinion and apologize for the way you've been treated. If you would like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 1307. One of our Ambassadors will call you directly. Thank you and we look forward to speaking with you. ^Larisa

steve Langworthy · almost 2 years ago

Just terrible. Used to be great but now they have no ATMs, no banks and betting that their barely average on-line services will keep the customers happy. If you're looking for a bank...keep looking. I very much used to be huge advocate of USBank but their recent restructuring does nothing for the customers and clearly cuts their operating costs. I can't see any of their recent changes as being customer focused.

Rosie Spielmann · almost 4 years ago

So frustrated with this bank! Both nationally and locally. I have NEVER left a negative review anywhere!! Have banked at many banks and have never had the experience of rude and unhelpful reps. There has been one helpful employee in the whole time with these guys. Have an elderly parent who is very confined and has a hard time on the phone but has taken time to call in to try to get me on his account as a representative to help him and has had nothing but rudeness and trouble! The closest bank is hours away and have spent many attempts to call and even travel hours just to get told we suddenly don’t have the right documentation. Wouldn’t even let me put a deposit into the account! Not much more we can do and very upsetting they are treating the elderly and veterans like this!!

Owner's response · almost 4 years ago

Hello Rosie, thanks for taking the time to share your experience. We’re sorry that you can’t get the assistance you need with your family members account. We’d like to see how we can help. Please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 6247. We'll give you a call within two business days. Look forward to hearing from you. ^Heather

Monique Godina · almost 2 years ago

I come from fort Morgan co to come to my bank and the man that’s always at the drive thru window is always nice. I just wish they had a us bank in fortmorgan so I don’t have to travel far. I been with us bank for 12 yrs now and would hate to change banks.

Owner's response · almost 2 years ago

Thank you for taking the time to share your experience, Monique. We are happy to hear the visit met your expectations for great service. We hope you have a wonderful day and remain our customer for many more years to come. Keep in mind you are able to complete most banking transactions online, through the app and at the ATM. We appreciate your feedback. ^Larisa

Nicole St.Clair · 1 year ago

Every employee that I’ve encountered , including the branch manager, has been amazing and helpful.

Owner's response · 1 year ago

Thank you for taking the time to leave us a review, Nicole. We appreciate the kind words. All the best. ^mr

Southern Rebel · more than 2 years ago

Signs say open at 8:30. Nowhere else is this posted for another opening time than Google listing. Haven't been able to change my phone number or pin inside the bank so I can't even use the ATM. Their online banking support is in no way helpful and couldn't resolve a single issue I had with my banking security.

Owner's response · more than 2 years ago

Hello, thank you for taking the time to share you recent experience at the branch. We use customer feedback when changes and updates are being considered. For assistance having your phone number changed and PIN reset or mailed to you, please reach out to our 24-Hour Customer Service team at 800.872.2657. A specialist will be glad to help in any way available. All the best, ^Kim

Jeana Salazar · almost 4 years ago

I was disappointed by the customer service my husband and I experienced today. My husband and I went through the drive thru to request certain bank statements. Mind you we dealt with two different people over the phone who kept emailing us the wrong statements. So we went into our branch location and asked for these particular dates. We left not realizing they were the wrong statements. No big deal go through and ask again. Same lady, told her we received wrong dates if we can have these certain dates. With her annoyed tone told us the dates we requested are not available until after business day. Could of mentioned that the first time. So my husband asked for another statement to the closest dates. When she gave them to us we’re obviously going to review so we don’t have to come back. She got upset told us those are correct ones. She then rolled her eyes and walked away as my husband was saying thank you. Why is she annoyed having to do her job! If anyone should be annoyed it’s us! We were very patient through this whole ordeal. These statements are very important and needed to purchase our home. This lady doesn’t represent the whole branch but hopefully is more considerate and patient!

Owner's response · almost 4 years ago

Hello Jeana, Thank you for reaching out and for bringing your experience to our attention. I'm sorry to hear that you had so much trouble getting the statements you needed. What you've described is really concerning to us and we'd really like to speak with you further about this. Please send us an email at [email protected] with your phone number and reference number 6593. Once we receive your number, we'll give you a call within 2 business days. We hope you'll allow us this opportunity to assist. Thanks^Caitlin

Photos

Service options

Drive-through

Accessibility

Wheelchair-accessible car park
Wheelchair-accessible entrance

Similar

Other nearby banks that people also search for!

place hero0.13 miles
Community Banks of Colorado
16
Bank, ATM, Business banking service, Financial institution, Mortgage lender, Savings bank
place hero0.23 miles
PNC Bank
16
Bank, ATM
place hero0.41 miles
place hero0.59 miles
FirstBank
22
Bank, ATM, Financial institution
place hero0.76 miles