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Wells Fargo Bank

    320 E Harmony Rd, Fort Collins, CO, 80525, United States
    Closed · Opens at 9 AM Thu
    wellsfargo.com
    +19704933300
    Wednesday
    9 AM - 5 PM
    Thursday
    9 AM - 5 PM
    Friday
    9 AM - 5 PM
    Saturday
    Closed
    Sunday
    Closed
    Monday
    9 AM - 5 PM
    Tuesday
    9 AM - 5 PM
    Wednesday
    Open 24 hours
    Thursday
    Open 24 hours
    Friday
    Open 24 hours
    Saturday
    Open 24 hours
    Sunday
    Open 24 hours
    Monday
    Open 24 hours
    Tuesday
    Open 24 hours
    Wednesday
    9 AM - 5 PM
    Thursday
    9 AM - 5 PM
    Friday
    9 AM - 5 PM
    Saturday
    Closed
    Sunday
    Closed
    Monday
    9 AM - 5 PM
    Tuesday
    9 AM - 5 PM

    Reviews

    5
    41%4
    12%3
    6%2
    6%1
    35%
    3.2
    34 reviews

    Summary

    "Will give Sean Dellenback a 5 stars, great work with 2 very upset customers."

    "I waited for their service and they kept me waiting without a sincere apology."

    "She went form unproductive teller to an unproductive banker to NOW a manager."

    Taylor James · 1 year ago

    Rude staff lying management. I had a government issue check John through their bank that they told me was deposit only and that I would have to open an account with them in order to cash, I found not to be a lie and untrue. They also told me I needed two forms of ID and I gave them no less than four forms of state issued ID that they didn't want to accept and they told me to come back with another form of ID and open an account and that would be the only way that I would be able to cash the check drawn through them. I took it 2 minutes down the road to King Soopers and paid $5 and had it cashed no problem with one form of ID. I believe he probably gets a kick back for having people make accounts and I think that he lied to me and an attempt to get me to open account at their known to be crooked Bank. Management should be ashamed

    Owner's response · 1 year ago

    Hi, Taylor. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concern. Please send an email to [email protected] with your full name, phone number, and link to this Google review (no account numbers). I look forward to hearing from you. -Isaiah

    Savannah Naffziger · more than 5 years ago

    I like Wells Fargo as a bank and I like the staff at this location, however their ATM is broken half the time. My banking priority is ATM accessibility because I work for tips and am always needing to deposit cash to have in my account, so when I can't deposit cash half the time I go to do so, it poses an issue for me. This location is on my way home from work so it WOULD be really convenient, however I often have to drive across town just to use an ATM. I wouldn't mind if it was every once in awhile, but it really feels like this ATM is dysfunctional every other time I come here.

    Khris Thorne · more than 4 years ago

    I went to this Wells Fargo Bank to talk finance with an available agent. Although the agents were busy, I was able to talk with one the next day. Shawn listened to what my dilemma was and even offered some good financial advice. Very good customer service.

    Owner's response · more than 4 years ago

    Hi, Khris. It’s wonderful to see that you had such a positive experience working with Shawn at this location. Thanks for choosing Wells Fargo. -Nick, Wells Fargo HL Social

    Kyuubi Sessha · almost 10 years ago

    Dropped in once with a bucket full of change see if they had a change counter. They said they did not, but my teller was very adamant that counting by hand was not a problem. As the bank was slow, several tellers helped, very cheerful and friendly. If another customer came in, one of the tellers would excuse themselves, help the customer, then return. They were fast, friendly, and efficient. It was very appreciated, and I would definitely recommend this bank.

    Ben Coatney · more than 7 years ago

    Had some issues with a wire transfer at another Wells Fargo location. I got tired of that store's customer service so I came to this location. Immediately as I walked in, I was greeted by Cole Langford. After having expressed my frustrations with my wire transfer issues at the other location, Cole walked me through the process in a clear and concise manner. Not only did the wire go through successfully, but I felt more educated about the process. I highly recommend visiting this location with any banking need you have and speaking with Cole.

    Jessica Xu · almost 5 years ago

    If I could give zero star, I would. I made phone call to make an appointment for notary service and I've been doing business with Wells Fargo for years and worked with different private bankers in different locations. The lady answered the phone from that branch told me to come in half an hour, one of the team members will help me to notarized the documents. I needed to get it done ASAP, so I took time off from work and drove there immediately. When I showed up, the branch manager Cole told me he could not find any information about my appointment and I had to wait for at least half an hour, he also asked me to try different locations. OK, I understand the bankers were busy, so I had no choice but calling different locations. While waiting for other branches to pick up my call, I noticed one of the bankers was available. The branch manager just walked around, doing nothing, ignoring me. So I had to stand up and went to asked Cole that since15 mins already past by, and if that banker could help me for less than five mins to notarize two pages of a document. He refused and asked me to wait for another 15 mins. As a business owner, this kind of customer service was absolutely unacceptable, unprofessional, and disorganized. I made an appointment and they lost it. I waited for their service and they kept me waiting without a sincere apology. Under these poor management and poor communication, I am confident they will lose more customers.

    Owner's response · almost 5 years ago

    Hi, Jessica. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your notary appointment and wait time concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

    gremlinguy · 5 years ago

    Highly recommended! Best costumer service i’ve experienced pretty much anywhere made setting up an account quick and easy! Glad I chose Wells Fargo and trying to convince the rest of my family to set up accounts there as well, much better experience than usaa.

    Joseph Parker · 6 years ago

    I just got a new car loan and they got my social wrong so I need to go into the bank and make a payment but nobody will answer the damn phone to let me know how to pay it. 0 stars until I get some reason to believe this business exists other than to take your hard earned $$$. Getting tired of companies that won't help their customers and who make serious mistakes without taking responsibility for it. Just called the college location and had to ask the rep 4 times HOW to make payment? I get that you can find my account, I just told you that you could, but you didn't listen to my question - can you charge my card?

    Kaitlyn Sterneker · 5 years ago

    Sean was INCREDIBLE to work with! So friendly and concisely yet thoroughly explains things and explores all the options with you. He gets straight to the point without making it feel rushed or like he’s just here for the job. He takes a genuine interest in your concerns and banking interests to best fit your needs.

    Amabo Kcarab · almost 10 years ago

    The new management and the running of things. Wells Fargo in Northern Colorado is a disaster! It seems like some corrupt person got into power and whoever followed his/her corrupt way got promoted. Example would be the newest manager for this branch Jacqueline. She went form unproductive teller to an unproductive banker to NOW a manager. I don't thing she will be any better at her UNPRODUCTIVE management job. I mean you are worried about how our Country is depreciated this is how! By promoting INCOMPETENCE

    Photos

    Accessibility

    Wheelchair-accessible car park
    Wheelchair-accessible entrance

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