"Kimberly Artis the Branch Manager defines the words customer service."
"I'm not engaging with a company who keeps poor people poor."
"I waited over a week (business days) for the card and it never showed up."
Very disappointed with my experiences in this branch. In the latest, I went in yesterday with two problems to be addressed. The teller said she didn't know how help me with the first, to which I shared that it was frustrating and perhaps she could find someone else who could help. She read my frustration as rudeness and told me she would NOT help me if I was being rude. US Bank needs to train their people to deescalate frustrated customers, not escalate the problem further by getting snarky and refusing to assist. They probably don't care - I'm just one of 17 million US Bank customers and we customers don't matter as much as this young woman's fragile feelings. I left without resolution and plan to move my accounts to another bank entirely due to her attitude and the way she treated me. UPDATE September 25, 2022: it's now been a week since I emailed US Bank per their request in the response you see. They emailed back last Sunday (9/18) that I would receive a phone call on Monday (9/19), but no call from them came all week. I think that says it all...
Hello Marty, I am sorry to hear of your frustration during a recent visit to the branch. We would like the chance to help you with any issues you are experiencing. If you would like us to call you for assistance, please email your phone number and reference #3709 to [email protected]. We look forward to helping you further. Warm regards, ^Kim
WOW!!!! The customer service was extraordinary! Kimberly Artis the Branch Manager defines the words customer service. Reminds me of time when small town banking and personal interaction was the norm. Very refreshing. Thanks to US Bank for having Kimberly on board to professionally, gracefully, and with a smile take care of my banking needs.
Wow….5-stars! It sounds like you had a terrific experience, Kelly. Thank you for sharing your interaction with us. We will be sure to pass on your compliment to upper management. I hope you have an amazing day! ^Larisa
As i sat waiting for my car loan paperwork, i observed the branch manager Ayesha sit with an elderly woman who came in frazzled about a letter she had received about an account outside of us bank. She patiently explained the letter and a few more financial things to the elderly woman with so much pateints beyond the scope of her job. This woman went above and beyond for someone she was not obligated by her job to help with. That is the kind of personal service they provide at this branch! BRAVO!!!!
My wife and I were blown away with customer service provided by Ayesha. She was professional and saw to all our needs and even went out of her way to assist us. We also had the pleasure of working with Andrew who was just as helpful and professional.
I had a teller tell me he would ship me out a new debit card because my current cards chip stopped working. I waited over a week (business days) for the card and it never showed up. I called in regards to the matter and a different teller told me that the other guy never sent out my card but that she would. I asked if there was any way she could expedite it to me and she said she could for a fee of $25. I asked if it could be waived and she said no. I reached out via social media about my experience and had an individual reach out to the branch manager George about my experience. George was supposed to contact me about my experience with his tellers but took over 2 weeks to do so. I reached out back to him and he was out of the office for multiple days and I never heard anything back from George. This branch has horrible customer service and the branch manager doesn’t seem to care at all.
Hello Tracy, I am so sorry to hear you have been waiting for so long to get a card replacement. Did you ever get a new card? If not, we can help get a card expedited without a fee in most cases. If you would like us to review this matter further and ensure your complaint is escalated, please email your phone number to us at [email protected] and we'll call you in 24-48 business hours. I hope we are able to get this matter resolved. ^Kim
A worker named Andrew blatantly lied to me and refused to allow me to deposit into another members account. He was then lied to me after I asked to speak to the manager, he said he was the manager. I've banked with US Bank for years. I can't believe this employee would treat a customer like this.
Hello Michael, What you've stated in your review is very concerning. We'd really like to speak with you about this and to look into what happened. Please send us an email at [email protected] with your phone number and reference number 4575 and we'll give you a call. We hope to speak with you soon. ^Caitlin
I am very grateful for this branch. They have always gone out of their way to help me and more than friendly to my kids and myself. I also love the hours here. It really has helped with the later hours. One thing that you should know is if you need funds to be active in your account the next day, make sure that your deposit in in by 3:00 on weekdays.
US bank pulled $700 from my account after a fraud dispute had been handled. I am a small business in 2020 so we are struggling. I asked if they could hold pulling the $700 till I had the money (would have been the following week.) They pulled the money anyway and it sent me $846 into the overdraft plus over $100 in overdraft fees THEY charged me after sending ME into the overdraft. They have since charged me over $1,500 in overdraft fees. I have called and asked for them to waive them. They refused. I am unable to get on my feet because US bank is engaging is pure tyranny by continuing to take money from me every day that I do not have after sending me into the overdraft when all I asked was for one week to pull tat $700 provincial credit. Taking money from those who don't have any money and offered no help what so ever. Especially considering they are the reason I am in the overdraft in the first place. I am a small business. Because of this, I haven't been able to pay any of my bills this month. US bank is operating more like a mob and they DO NOT CARE ABOUT YOU and they don't mind keeping poor people poor. I have communicated this to multiple people through US bank and no one has done anything. I attached a file of all my overdraft fees so you can get an idea at how much they enjoy keeping poor people poor. I don't know how or when I will come out of this. They charge me nearly $100 a day. This is a policy over people bank. You would be wise to bank elsewhere. Once we are able to close the account we will be doing the same. I'm not engaging with a company who keeps poor people poor. Especially this year. Do better, guys.
Thank you for taking the time to reach out and to share your experience. I'm sorry to hear that this situation has caused you such hardship and that you feel we don't care about you. I assure you that we do care about you and we'd really like another opportunity to review the situation and to assist in whatever way we can. Please send us an email at [email protected] with your phone number and reference number 9030. Once we receive your number, we'll give you a call within 2 business days. We hope you'll allow us this opportunity to help. Sincerely^Caitlin
I appreciate the fine people that work at the USbank in King Soopers on JFK Parkway in Ft. Collins. They know me by name and always wave and say hello when I walk by. We enjoy doing our banking there because of their expert knowledge, help and friendship. He like doing business there.
Constantly locks my card. Now I am told I have to drivd to the far north side of town (I live on the the far south side) to unlock my card even though I verified every security question posed to me over the phone. Including verifing I am in possesion of said card.
Thank you for taking the time to leave a review for us, Randy. If you’d like to discuss your experience further, please send us an email with your phone number to [email protected], including reference number 5761. One of our Ambassadors will call you within one business day. Thank you and we look forward to speaking with you. ^Larisa