"Wonderful service wonderful staff !!"
"This location needs work on customer service."
"To help a customer figure out if a check is good or not"
I'm disappointed by how rudely I was treated today. I just needed to deposit a check and cash out part of it. I didn't have my glasses on me (oops) so I made an error. The teller went out of her way to be rude and condescending about it. There was no grace in how she handled it. That was very unpleasant and unprofessional. To be honest, because of this and a few other incidents, I'm considering taking my business elsewhere. I work a public-facing job. I know very well what they quality of customer service is supposed to be. At this branch, it's abysmal.
This specific bank is by far the worst when it comes to there customer service. The bank manager seems to be the only person who takes pride in his work & shows any respect to average bank customers. I have one word to describe this branch "RUDE!"
Hello Lt. Moyer, thank you for sharing your feedback. We appreciate hearing from you as we use this information when changes and updates are being considered. I hope your future visits are a better example of the great service we intend to provide. I wish you the best, ^Kim
I have been a customer for years.I went in yesterday with a check I received in mail,I had a question about it being valid the person there looked at it typed a few things into computer and then told me they would not deposit it if it was them because it could expose my banking information I would have thought my bank could help but his answer was go to Bank of America myself and see if it was real I think it is time to find a new bank when the banker can’t be bothered to help a customer figure out if a check is good or not
Rude customer service. They all tell you something different. Put one of my deposits on hold for over a week so I couldn’t pay my bills or rent. Very unhelpful. Switching banks.
The customer care here is horrible. I went in to send a somewhat large wire on Thursday afternoon and then received a voicemail that they needed more information. I called backnand gpt no answer, so left a message letting them know if they still needed any additional information to please let me know. I never received a call back, so assumed everything was good. I heard from the wire recipient today that they never received the transfer. I called the bank back and the person was on their break, and wouldn't be back was going to be in another meeting. I asked if anyone else could help me and was told no, that only the person I worked with would be able to help me and was then told that I could call back after my meeting if it was before they closed. I have banked here for many years, and had always had a great experience until this situation, but now they are not just messing with my money, they are messing with money others are supposed to receive from me.
Thank you for taking a moment to share your experience with us, Chad. We’re happy to review this with you to see how we can help. Please send us an email to [email protected] with your phone number and reference number 1176, and we will call you directly to assist. We look forward to hearing from you. Thank you. ^Ryan
I dont get why people have rated this place so low. This bank is 5 minutes from my place and I have been going there for almost a decade now and no where else have I ever got personal attention like that. Staff are super friendly and helpful. Often times they will go above and beyond their duties. I have had all kinds of positive experiences from one of them waiting on the phone for 20+ minutes with US Bank customer service on my behalf, so I dont have to, to one of their tellers trying to fix by broken drivers license with scotch tape! They have the best folks on their staff!
Thank you for your kind words. We hope all your future visits meet the same level of service. Have a great day! ^Ryan
Wonderful service wonderful staff !! Beautiful bank ! Love love how personable everyone was with and on point and one of the best experiences I have ever had at any bank . Thank you Alan
Hello Elizabeth, I am happy to hear you had a great experience at your local branch. We love the positive feedback! I hope all of your future visits meet and exceed your expectations for good service. I hope you have a good Sunday! Warm regards, ^Kim
The low rating is totally unfair. I have dealt with this branch twice - both times were when US Bank failed me. I had called customer service, cardmember services, business center, the supervisors for all those departments, my home branch, my company's home branch, random branches...I am talking about hours and days to resolve a single issue with everyone keeping me on the phone for LONG longwinded conversations about this and that, they can't help, they think this, they think that, I need to do this, I need to do that, x is because of y, y is like z, the earth is flat, and their theory on why the sky is blue...(the last two I made up to make my point). Totally unproductive waste of time when I have a life, and it doesn't include spending 40 hours a week on the phone to the bank to get nothing accomplished!! Finally, I called this branch and spoke to the manager, who ACTUALLY DID HIS JOB. He listened, understood, and helped me. He actually GOT THINGS DONE!! Wow, what a change from normally dealing with the bank... The manager of the branch is good and it shows with his employees. They are nice and polite, even when a customer is tearing their hair out. Unfortunately, I'm afraid he won't last long because...it's a big consumer bank. I wish I could say "US Bank sucks!", but honestly, they all suck. I hope Alan finds a better paying job before this bank destroys his soul. In the meantime, it's really nice to have someone who cares about the customers and is good at what he does, working in a bank like this. Thanks, Alan and team!
Uneducated stuff, looks like people who works there have no idea what they are doing. I lost my wallet with all cards and ID and 2 of the young ladies who works there refused to give me temporary card and did not take my Colorado Digital ID. So basically they just refused to give me my money haha thankfully there are a lot of over US bank branches around.
We are sorry to see that you are unsatisfied with your recent experience with us, Maria. We thank you for taking a moment to share your review. If further assistance is needed, please reach out to our Customer Service team at 800.872.2657. Bankers are available anytime, and will be happy to help send you a replacement card. ^Ray
Worst bank I've ever been to by far. Do not bank here. USBank as a whole has been horrible but this is the worst. Stood there for 30 minutes. Both myself and another customer ended up walking out. They were doing a credit card application on the teller line. I would think you would sit down for that and not hold up the whole line. The manager goes up twice to what seemed like help me finally only not to and didnt even acknowledge me. Joke is on them I represent a business account and deposit thousands a day. USBank will lose this account and I will switch it to Wells Fargo.
Hi Kyle, I am sorry to hear about the way you were treated. I can assure you our goal is to make sure our customer's know we value their time. Sadly you were not treated that way. I would like to speak to obtain further information. Please send your phone number to [email protected] including your reference number 4057. Hope to hear from you soon. All the best.^Chris