"I am treated like family and the staff is great."
"Extremely rude people working for that company."
"We tried to pay a credit card bill and she simply said "I need money.""
Worst. Bank. Ever. Completely incapable of transferring money from one PNC account to another. BILLIONS of dollars we have spent rescuing these banks, and this is the service we get? Really? I thought US Bank was awful. This place is vastly worse. STAY AWAY. RUN AWAY. This is the worst bank on the planet. I'm pretty sure I'll never see my own money returned to me.
The place looks desert, I talk with the reception girl about the mortgages questions, the mortgages Specialist was listening our conversation looks that she don't have any thing to do, but takes a couple minutes to ask me come inn. Looks empty and I know why not to many people arrives to this bank.
My mother and I have been with BBVA banking for years. They were always extremely kind and barely ever an issue. When PNC banking came in I chose to close my account. Extremely rude people working for that company. There has been multiple issues with the ATM and accounts. Not a well put together company at the moment.
Their credit cards are dishonest and have very corrupt software. Both of the credit cards that I have gotten do not send you a bill for your first month's charges until two months have passed and they can charge overdue fees. You can get overdue charges reversed once yearly. So I go in and talk to the nice people at the Longmont branch, and they get the charges reversed, but they have no power to do anything about the credit card department's corrupt policies. The monthly credit card bills that are sent have no return address at all, and look exactly like junk mail. This disguise is not accidental. Most people are going to blame themselves for not paying their bill, and will let the bank collect these ill-gotten fees. All the other mail I get from BBVA, like statements and policy changes, have a big pre-printed return address in the upper left corner of the envelope. I have cancelled the secured credit card, where you put down $500 or a few thousand in a savings account that you are not allowed to touch, but you can make credit card charges up to a percentage of the amount that the bank holds in your name. It improved my credit rating, to have a credit card, so it was worth the $40.00/ year charge to me. After a year of never being late with my payments again, because I never used that card again, I qualified for their regular credit card, which does not have a yearly fee. But the first month I used it, BBVA pulled their same old scam, where they did not send out a bill until the third month after I had charged something! The bill charged two months of fees. This is a dishonest policy. I got the late fees reversed and will never use this card again. I can keep the card active for free, I just won't use it, unless I have to rent a car. Car-rental companies demand a real credit card and won't take debit cards. Now I can try for a better-quality card from another bank, where they don't try to scam you.
The same friendly and helpful tellers since the transition from BBVA to PNC, however the bank appears to have been stripped of decor and amenities. Now it’s stark, sterile in appearance. The new manager ignored my presence even as I sat down at one of the bare service desks outside his office to wait for help with my business account.
I have been business banking with BBVA since 2016. The service has been decent until the recent merger with PNC. That process has been a disaster so far. I would give one star, but some of the employees are trying to resolve my business banking issues. Once my issues are resolved (if ever), I will update my review.
I have also been banking at Compass for years and have never had any problems. In fact, the one time my account was breached the staff at Compass handled this in an efficiently, professional manner and with no questions asked. It was immediately taken care of. I never use the drive thru to deposit as I enjoy the staff and their warm, yet professional attitude each and every day! Excellent!
Wouldn't recommend BBVA if you have a business. BBVA has terrible online banking. It is complicated and difficult to use and transfer money, especially if it's at another bank. There security is so good, you can't even get your own money out without a hassle and locks you out of the account constantly. I Can't run a business like this. So I went to Chase bank. Only good thing about BBVA is they will happily loan anybody money.
After banking here for about 4 years and around 900 stolen from my account in the most professional way possible. I am here happy to close everything I have with this bank. Thank you for what ever was good in our partnership.
Used to love this bank.. but since the first of the year it has gone down. I was informed today that they did not want to accept my money to deposit cause they have to count it out and it takes to long... I dont feel this should be a problem. since it is I will find a new bank who does enjoy counting money.